Rated 3.9 out of 5 by 196
Rated 4.0 out of 5.0 by JayAyeJay13 Clean room
Stayed here for a concert at the Concord Pavilion which was just about 15 minutes away.
Very friendly staff, good breakfast.
Typical of most Crowne Plazas nowadays: dated.
Although, no complaints and had a very enjoyable stay.
September 4, 2014
Rated 5.0 out of 5.0 by Larry1956 KEY CARD
seems that the key card does not operate the outside door very well. I needed to try a minimum of 9 times and at one point had to have someone let me in.
September 4, 2014
Rated 5.0 out of 5.0 by Waggoner21 there for training
Being this was my first time flying out to California or at least west of the Mississippi River I was very confused on were I was going. Every time I called the hotel everyone was very accommodating from front desk all the way to Laura in sales for helping me with transportation from Oakland to Concord that was a big help. When I arrived to Concord I called the hotel and was picked up by Fernado the driver and he was outstanding. Being in the industry of hotels it takes a special person to work in this environment and he has it.
The next thing was the desk staff every encounter was a great one. When I checked in I was not feeling up to par and picked up some medicine to beat whatever I had and the lady working on 8/17 pm shift with glasses told me not to worry its on us. That was awesome. The AGM Jose greeted myself and 3 other classmates when we were sitting during happy hour and had a great conversation. That is a plus always seeing their GM, AGM, or the manager or Director of rooms the guy with the beard because it shows that they are more interested in guest's then the 9 to 5 routine.
The only things I would have to give bad feedback on would be one the bed when I checked in there were marks on all the sheets. Two would be the restaurant. Good food very good food but the service was just not up to what it should of been in my thoughts. One day when our group went to lunch we had 16 people and it took 45 minutes for our food and received our bill before our food.
All in all great stay and if I am back in the area I would definitely be staying at the Crowne Plaza in Concord, CA.
September 2, 2014