Crowne Plaza Costa Mesa Orange County

Hotel Front Desk: 1-714-5573000

Hotel Fax: 1-714-9578185

Hotel Email: charles@brightonmgt.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
John Wayne Orange County Airport (SNA)

- Distance from hotel: 1.5 MI/ 2.41 KM South East l

- Complimentary shuttle available

- Left onto Bristol Street, Take I-405 S/San Diego Freeway, Exit 8 for Mac Arthur Boulevard/Airport, Keep Left at the fork signs for Airport, Slight Right onto N Airport Way

Train
Amtrak

- Distance from hotel: 6.2 MI/ 9.98 KM North East

- Turn left on Bristol Street, turn right on Sunflower Ave, turn left on S Main St., turn right on E 5th St., turn left on Mortimer St., take the 2nd right onto E Santa Ana Blvd and destination will be on right at 1000 E Santa Ana, CA 92701.

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- Car Parking Available

- Self-Parking Fee: 10.00 USD

- There is a parking structure and parking lot available for all of our guest's use. Overnight parking incures a $10 parking fee per night.

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Guest Reviews

Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.

Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.5

based on 396 reviews
94%
Recommend This Property
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Ratings Breakdown

396reviews

  • 5 Stars
    282
  • 4 Stars
    73
  • 3 Stars
    20
  • 2 Stars
    12
  • 1 Stars
    9

The worst front desk ever

By

May 29, 2015

My overall experience at this location was fairly good with exception of the font desk service. It was the worst front desk experience I've had. The receptionist was extremely impatient and looked quite grumpy. Soon after I got in the room I called the front desk to ask for a toothbrush but no one answered. I called for at least 3 times but heard nothing. Then when I walked down to the front desk and the guy was on a private call. I waited for over 2 minutes until the guy realized I was waiting for some services. Other than this experience the hotel is comfortable and very roomy, which made up some good impressions I had as a loyal club member.

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The better part of the trip

By

May 28, 2015

club

I had to use the Plaza for a few nights because the "Conference" hotel was booked. I should have stayed there the entire trip.

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Great Front Desk Service and Comfortable Rooms

By

May 27, 2015

platinumelite

Great Front Desk Service and Comfortable Rooms. Walking distance to South Coast Plaza, and also some great restaurants.

Close but not too close to SNA

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Was not what I expected

By

May 21, 2015

club

Lets start with what I was pleased with. It was across the street from the hotel my conference was held at- so very convenient. It was walking distance from the mall. And the breakfast was spectacular!

Now the let downs:
I informed the front desk associate that I did not want anyone to have the ability to charge anything to the room. This happened anyway.
The bed sheets had black smudges on the them. We weren't able to get new sheets until the next morning.
The shower/tub combo water took a long time to go down the drain- so while taking a shower you had to stand in water up to your ankles.
The iron did not work so I went to my conference everyday with wrinkles. Lastly the front desk associate who checked me in definitely was not trained properly. Dealing with her then and during checkout was very upsetting.

Posted by HotelStaff
May 23, 2015
Dear NGaka, Thank you for your recent visit to our property. It brings us great joy to hear of the breakfast and location which you enjoyed. However we are very sorry to know that there were other challenges you faced during your stay. We currently working to together with the management team to investigate into those challenges. We hope to welcome you back to our hotel if you should find yourself in the area once again. Please reach out to me with any further questions or concerns. Warm regards, Aldo Casanova Guest Service Manager 714 557 3000
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