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Rated 4.6 out of 5 by 191 reviewers.
Rated 5.0 out of 5.0 by Great service! We found the property an excellent value for the price. Room on the fifth floor was great and the staff were extremely friendly and helpful! December 31, 2013
Rated 4.0 out of 5.0 by Enjoy this cozy spot! Javier and Sam, along with the rest of the staff, made our stay pleasant. Brenda took care of us at our 2 breakfast meals very well! Everyone tried to be of assistance to make our stay complete. It was a return visit, as we had stayed there for a vacation in August, and were so pleased with the accomodations, we were eager to return, and will do so in the future! December 30, 2013
Rated 2.0 out of 5.0 by Changes not to a guest's benefit I've stayed at this hotel since the 90's through different owners and name changes. This past visit, there were several annoying changes that make me wonder if I want to keep staying there. First and foremost: The $10 charge to park your car or use the valet. There's never more than 50 cars in the lot at xmas, yet management has blocked off most of the lot, forcing guests to use valet parking. When we got to our room, we discovered all vending and ice machines have been removed from the floors and are available on the ground floor only. The breakfast buffet included in our room charge, was unavailable because the hotel didn't have enough guests, so we had to order from the menu...and get dinged again for the cost of coffee and juice! There's only so much you can nickel and dime your guests before they start to resent it. December 29, 2013
Rated 5.0 out of 5.0 by Fantastic We really had a wonderful time staying at this hotel. The front desk, Arturo & `Imelda, along with Sam & Javier, were the best we've had during our two week trip in California. The restaurant, Brenda, Richard, and Ron, are very professional in all they do. We have found our second "home" at this hotel while we visit Costa Mesa, and the Newport Beach area. We stayed four day's and every day was fantastic. December 28, 2013
Rated 5.0 out of 5.0 by Great place, good location, excellent service Had to stay here for a quick business trip and was very pleasantly surprised! Rooms were very comfortable and recently updated. The breakfast included was great and had a pretty decent selection. Most important was the service - from the Valet (free BTW) to Ashley at the bar, it was top-notch. Everyone was helpful and very friendly - well worth it. If you are ever traveling to Irvine/Orange County, this is definitely the place to stay. December 16, 2013
Rated 3.0 out of 5.0 by Don't expect to be picked up from the airport and hope you're not thirsty!!!! After phoning the front desk to send the shuttle, I waited for 75 minutes. I decided that I'd walk to the hotel, 3 miles away, with my wheeled luggage, to see if I'd actually see the shuttle or see if there was a traffic problem. There wasn't. Seems like a Holiday party was taking up the staff's time. When I arrived at the hotel 3 hours after my flight landed, there was some surprise at the front desk and they were genuinely upset that I was put through this ordeal. They were gracious enough to apologize for the recently departed staff's error in not sending the shuttle and compensated me in free drink coupons at their bar. That was nice and all was good, except I sat in the bar unnoticed for over 30 minutes. My futile attempts to flag down one of three waitresses / bartenders went unnoticed. Bummer. So I decided I would go a block away to the local 7-11 store and buy a beer, return to my table (still open# and consume my tall boy while remaining unnoticed. Unbelievable! I will say breakfast the following AM was sufficient and drinks that afternoon were well attended and service was as expected. I've never experienced such a calamity of events as this at any hotel #I travel weekly), so it warranted these comments. I actually chose the hotel and location based upon all of the positive reviews. However, I doubt me or my company will return. December 9, 2013
Rated 5.0 out of 5.0 by Pleasant Experience We spent 3 nights there during Thanksgiving, to meet family, firiends, and shopping. The location is convenient and great, nearby there are very big and fancy shopping mall, a lot of restaurants, and a Japanese Market. The staff are friendly and helpful. The room is clean and nice. We had breakfast there every morning, and food were great. We will definitely stay there if we go back again. December 7, 2013
Rated 5.0 out of 5.0 by Service, service, service The room is great, but the service is just over the top amazing. I love coming to Orange County because people are generally friendly and laid back. The staff at this hotel were super friendly and helpful. It started out with the valet attendant, Pierre. A lot of hotels don't realize that the first interaction sets the mood for the entire visit. The first interaction was with Pierre, who was simply delightful. He didn't mind the plethora of questions and was in an amazing mood. Valet guys are usually angry about something or in a hurry, but this guy was the opposite. He was helpful and friendly. GREAT first impression of the hotel. Kudos. The front desk staff were equally helpful. They were very cheery and kind. It was pretty cool to see how great everything was. There were smiles all around. The room was super spacious and comfortable. It looks almost new and the furnishings were top notch. It has a modern and comfortable design. Great job on that. Breakfast at the restaurant was also amazing. The food was great, the service was also great, and the atmosphere was really wonderful. The waitstaff really knew how to make a guest feel right at home. What a wonderful experience. If I'm in the area, I won't stay anywhere else. December 3, 2013
Rated 5.0 out of 5.0 by Great Staff. Good value. Dear Sir/Madam, My staff at your hotel was simply excellent. Rooms were very good, a-la-carte breakfast a great idea, dinner when we ate there was perfectly cooked, was fresh and delicious. The best part through was your staff. Every one of them were pleasant and joy to work with. It is so very important for every guest but particularly those who are away from families for a long time that they are in a place where they feel welcomed, where staff are happy and show that to their guests and actively engage with the guests. There was only a small issue with my laundry which because I was checking out early was not dealt with but I will take that up separately with the front desk by phone. Overall I was very impressed. We both work in the service industry and so often it is the tough situations that our staff are dealing with. Your team are credit to your brand. Well done and keep it up! Happy Thanksgiving. November 30, 2013
Rated 5.0 out of 5.0 by Great hotel with great prices I stayed at this hotel back when it was a Holiday Inn 5 years ago and come to find out it was bought out and change. The rooms were upgraded from the Holiday Inn so that was a big surprise. The inside of the of the rooms were nicer than the Hilton I had just stayed at in San Diego. My only disappointment was that when it was a Holiday Inn they had a free breakfast for those who were staying at the hotel. The breakfast at the crown plaze was only $10 for guest (Pre-Pay price at booking) which was very reasonable considering it's a nice place to dine versus your normal mid-level hotel. I was very impressed and will stay here again next time I make my way to Costa Mesa. Location is very central to the area. You are 10 minutes from Irvine, across the street from the mall and shopping, 20 minutes from Newport Beach & Laguna Beach. November 26, 2013
Rated 5.0 out of 5.0 by Great service and helpful I felt like I was a valued customer and that the service I received from the front desk sold the deal. Courteous, friendly, and welcoming. Good visit. November 19, 2013
Rated 5.0 out of 5.0 by Great room, shower and facility I attended a conference in Costa Mesa and had my first experience with Crowne Plaza. The only improvement I could suggest is to put a mini-fridge in the room. The bed was VERY comfortable. The shower was second to none. In fact, I'm going to remodel my bathroom shower becasue of the one at Crowne Plaza. The food was great and staff were ALWAYS looking for ways to assist. Whenever I travel to Costa Mesa or Orange County, I know where I'll be staying! I HIGHLY recommend this property!! November 16, 2013
Rated 5.0 out of 5.0 by SXYBUT The room was very clean and nicely furnished. The bed and pillows were comfortable. The staff treated us great and went out of their way to make our stay pleasant. We will definitely stay here in the future. November 13, 2013
Rated 5.0 out of 5.0 by better than expected staff terrific great staff went out of way to help will be back is best recommendation November 9, 2013
Rated 5.0 out of 5.0 Tremendous example of caring and positive attitude My stay at the hotel was excellent. All the staff have been fabulous, which I attribute to good management training the people well. As a Platinum IHG member I stay at a lot of hotels, and the Costa Mesa location is certainly among the very best. November 9, 2013
Rated 5.0 out of 5.0 by Perfect stay After driving from San Diego on our way to Las Angeles we stopped over for the day and from the moment we arrived we where looked after, we where welcomed by the valet parking team who helped with our bags and chatted with us at reception until we got served by the hotel team. Our room was perfect very clean and comfortable. We spent some time in the jacuzzi and pool area before returning our room. Room service was fast and the pizza we ordered was divine. I would stay here without a second thought and would recommend the hotel to anyone. November 2, 2013
Rated 5.0 out of 5.0 by Great Facility Well appointed hotel with very comfortable beds and courteous service. We thoroughly enjoyed our stay and would highly recommend it to anyone. It is w/in 10 minutes of John Wayne Airport and just across the bridge from a large shopping mall. Lots of restaurants nearby also. November 2, 2013
Rated 4.0 out of 5.0 by Comfortable bed and great service. Get a room away from the highway. The crowne plaza was very nice. THe rooms were clean and the bedding was very nice and crisp. The pillows are perfect! My only difficulty was with the noise from the highway and the noise from the air conditioning. After a night of very little sleep due to the noise, I was moved to a room that did not face the highway. This made the room much more quiet! However, the air conditioning unit in the room was very loud. I was surprised that the hotel does not offer ear plugs. They are not available at the hotel or at any of the convenience stores closeby. Believe me, I searched for them. The breakfast from the menu was very tasty and beautifully presented. The staff is extremely helpful and very friendly. October 30, 2013
Rated 5.0 out of 5.0 by Great hotel with even better service Very clean stay. I was impressed to start off by how polite the valet was. Then the front desk employees. Staff was great and so was the hotel room. Nice job on the renovations. October 23, 2013
Rated 1.0 out of 5.0 by Not all Crowne Plazas created equa I scheduled two nights at this hotel and ended up staying one. Obviously what one Crowne Plaza (Fort Lauderdale) is not what another will be like. It was dirty, lacking amenities, and my room was facing the street which equated to lots of traffic. What little sleep we did manage was interrupted by landscaping front he Hotel staff at 7 am! I will say manager was pleasant enough to refund my money for the 2nd night. October 21, 2013
Rated 5.0 out of 5.0 by Wonderful Hotel We had our house tented and needed a place to stay that accepted pets. We chose the Crown Plaza and we were delighted with the wonderful, caring staff. The Hotel was spotless and very comfortable. The restaurant in the Hotel was excellent as well as the room service. We highly recommend the Crown Plaza in Costa Mesa as a home away from home. Barbara October 17, 2013
Rated 4.0 out of 5.0 by good if in area Nice hotel, large clean rooms with very comfortable beds. Did not find the buffet breakfast that good, I have had much better at other hotels, not much choice and no staff. Otherwise the hotel was fine and I would use again. October 17, 2013
Rated 4.0 out of 5.0 by Great Strides Getting it Right This hotel was a surprising find with a Great location. I found the hotel accommodations to be above par and the courtesy shuttle was a real plus given the proximity to the South Coast Plaza. Also of note was the food quality within the breakfast buffet and the restaurant during dinner hours. I strongly recommend this property for business travelers and those passing through on personal vacation. October 15, 2013
Rated 5.0 out of 5.0 by Great Hotel - Great Staff Everyone from Front Desk, Restaurant, Banquets and Housekeeping were so nice and very welcoming. October 14, 2013
Rated 5.0 out of 5.0 by Fantastic stay Enjoyed my visit tremendously, great buffet breakfast, comfortable and quiet room, spacious pool area with gorgeous surroundings. Javier at front desk could not have been more helpful, and Ashley made incredible cocktails-will be back again! October 10, 2013
Rated 5.0 out of 5.0 by I wiil be back Everything was really nice, as always . I love that you are so close to the airport. October 7, 2013
Rated 5.0 out of 5.0 by My Favorite Place to Stay!!! From the moment we walk in the lobby to check in until we check out, my family always feels welcome, relaxed and special at the Crowne Plaza in Costa Mesa. My daughter attends college nearby so we stay here when we visit her and we wouldn’t stay anywhere else because it’s beautiful, the accommodations are clean, comfortable and most importantly, staff treats us so well. We just got home from another trip and in the morning, as usual, we enjoyed an over the top, delicious breakfast in the hotel restaurant. We were greeted by the smiling face of Caesar, who took great care of us. He made sure that all of our needs were met and also made us feel special - as if we were the only guests there. The staff has a way of making everyone feel that way! I can’t recommend them enough! October 7, 2013
Rated 4.0 out of 5.0 by Comfortable room & very friendly and helpful staff Proximity to South Coast Plaza a real plus being within easy walking distance and option of courtesy bus. Staff exceptional - friendly and obliging. Would stay here again. October 5, 2013
Rated 4.0 out of 5.0 by great room and comfortable bed The room was great. Very comfortable bed. The atmosphere wasn't the greatest. Staff was a little stuffy and they only offer two half cups of coffee in room and none in lobby. October 4, 2013
Rated 4.0 out of 5.0 by Mostly great experience Very nice accommodations and close to the airport and many interesting local restaurants. The room was comfortable and efficient without being spacious. Did miss a small refer and microwave but the Keurig was a nice touch. Staff was consistently helpful and friendly. Restaurant food was average at best. Only trouble was with shuttle, which was 20 minutes late taking me to airport. Fortunately airport is close and there were no lines. Otherwise a good experience and value. October 3, 2013
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