Rated 4.6 out of 5 by 118
Rated 5.0 out of 5.0 by Rose100 An all around fabulous experience!
Words are hard to find to say how much the hotel provided a great experience. I had a medical need for a refrigerator and one was provided. That one item eliminated a huge problem I would have had. The room was large and all items in the room were very nice.
The bathroom had a separate commode which is not often found. The shower head was ultra large with copious amount of controlled warm water.
The staff could not be more helpful and went out of their way to make my stay comfortable and enjoyable.
February 24, 2013
Rated 5.0 out of 5.0 by LittleLady VERY comfortable, clean and staff was EXCELLENT
What a personable, helpful, considerate staff. From the front desk to the wait staff to the conference assistants - All there to be attentive to the customer's needs. I have not seen this kind of care in a hotel in a loooong time. I'm very impressed with the prices and the dining facility too. The prices were very fair and the food just fine.
The comfort of my room was exceptional. Truly a great experience. I have been travelling many years and this hotel is given an A++. Thank you for a great four days with you.
February 24, 2013
Rated 5.0 out of 5.0 by ChadT Nice Place, Nice Price
Super nice rooms, a great place to relax after a long conference. Very enjoyable stay.
February 22, 2013
Rated 5.0 out of 5.0 by DoingBusinessinIrvine Newly renovated and super friendly service
Ended up chosing this hotel as I traveled into Irvine last minute and many hotels were full. I was very surprised by the nicely renovated hotel and superb service. The hotel provided a shuttle to take me to a business meeting nearby and the shuttle driver wouldn't even accept a tip! I was also given a room upgrade upon check-in even though I don't have status with this chain. I'll definitely consider staying here next time I'm in Irvine.
February 18, 2013
Rated 5.0 out of 5.0 by KnowMyHotel1 This should be a training hotel for Crowne Plaza brand
I am a multi-year Platinum member and I am quite familiar with what to expect from this brand. My company switched to this Crowne Plaza Costs Mesa as our contract hotel for 2013, so I have already completed 4 stays and have been pleased with each one of them. This should become a training hotel for the Crowne Plaza brand.
I am going to echo the countless of other 5 star reviews and will summarize my experiences as follows:
1) Truly caring and extremely friendly staff, from every department. This is very consistent over the 8 nights I have spent at this property.
2) Impeccably clean and modernly decorated rooms with a very business friendly desk - plenty of power plugs on the desk and a well-managed internet system that allow guests get an equal share of the available bandwidth.
3) One of best hotel bath amenity collections from TempleSpa, that will ensure you'd have a good hair and skin day after your stay.
4) A 24hr fitness center with most commonly needed equipment, all in good and working order.
5) High quality in room Keurig coffee and tea amenities.
6) Well priced breakfast buffet with a fair selection of high quality breakfast staples including Starbucks coffee.
As a road warrior that spend more nights in hotels than my own home, I have seen my share of hotels. This property excels in every area and manages to ensure the excellent service remain consistent over multiple stays.
Kudos to the hotel management for making guest and employees equally happy.
February 16, 2013
Rated 5.0 out of 5.0 by TLG12 Impeccable! Fabulous! Fantastic! Excellence at It's Best!
Words can not express my gratitude to the staff and hospitality team at this hotel! From the idea of hosting our team meeting in Costa Mesa to the final day of my stay, every detail was handled with care and excellence!
My team of 75 enjoyed themselves! I didn't hear a single complaint about anything! We were very well taken care of by Oscar, Keith, Lori, Javier, Dave, Greg and Kari. Guys we thank you so much, and we can't wait to see you again! You truly EXCEEDED the expectation of our group. Although we were in your hotel, it truly felt like home!
February 14, 2013
Rated 5.0 out of 5.0 by Timetorelax Elegant and comfortable hotel
I was amazed at the elegance of this Crowne Plaza. We like staying at the Crowne because we get the upper floor without all the noise of normal hotels. Jorge at the front desk was extremely pleasant when we checked out. I would highly recommend this hotel to anyone.
February 8, 2013
Rated 5.0 out of 5.0 by LK830 Best hotel experience
We had a group of 73 people stay at the Crowne Plaza for 3 days of meetings. Everyone from housekeeping, the front desk, maintenance, the shuttle driver, wait staff and especially Lori the Sales Director and Keith the Meetings Director did an outstanding job. Everyone was very attentive, pro-active and at our every beck and call. Our meetings ran very smoothly and we couldn't have asked for a better hotel, location or hotel staff to host our meetings. I didn't hear a single complaint from anyone in our group of 73. Everyone in our group had nothing but compliments, from the food, the service, the comfortable bed and pillows, and the amazing showers and high UNinteruppted internet speeds. I hope to have all of our meetings here!
January 30, 2013
Rated 4.0 out of 5.0 by SamSmith Week Stay in Jan. 2013
Stayed for a week with several co workers.
Wonderful shower, nice keurig coffee maker, and awesome bed and pillows, decent TV channels, and the overall cost was reasonable.
-Asked for specific type of coffee that others had, did not recieve. kept getting type that i didnt like.
-Internet interrupts connection every 20 minutes, so it is impossible to keep a connection to company servers or keep licenses active. Also makes online gaming impossible.
-Breakfast / drinks / food in general is way overpriced, and the coffee wasn't worth it the cost. Went next door for breakfast and never ate in after first morning.
-inconsistent news paper delivery. some of us got the paper, others didnt.
-rooms smelled like it was just painted along with the whole floor.
-had to have the 'engineer' replace the room router, and needed a new network cable.
Due to the issue with loosing connection on the internet, i would not recomend if you need to work from the hotel or wish to game from the hotel. This is company policy so i am told.
I doubt i will stay again if i need to work from the hotel, otherwise i would recomend.
January 16, 2013
Rated 5.0 out of 5.0 by christo Warm, consistently polite staff; delightful room & appointments
Located directly off a highway and also a main road in Costa Mesa one might expect more of a motel than a hotel. Well, you'd be surprised. The staff is prompt and authentically courteous; the rooms are nicely furnished, super clean, and the bathrooms are both spacious and nicely appointed. Its location is ideal, the food (room service) is pleasant, and a short stroll could also lead to you to a variety of other restaurants within one-block.
January 15, 2013
Rated 5.0 out of 5.0 by Nido Great service
We always enjoy our stay. The staff is extremely nice and accommodating . We especially enjoy the shuttle service. We highly recommend this location to all our friends. Look forward to staying there soon.
January 6, 2013
Rated 5.0 out of 5.0 by LiTo Pleasant surprise for an early departure from John Wayne Airport
There was a special offer for this room and the location to the airport made it a perfect choice. No airport noise, beautiful room, comfy bed and lovely lobby/ bar. Very friendly staff and a free shuttle to the airport. We were not charged for parking which made it an extra value as other area hotels charge for parking and their reviews were not compelling. I would stay here again!
January 6, 2013
Rated 5.0 out of 5.0 by Micko Wairt-Staff in Dining Room
We stayed at your hotel for four nights. We had breakfast in your dining room each morning and your Waitstaff was wonderful.
They were friendly, attentive, smiled, helpful and made us feel at home. They were the icing on the cake for our stay at the Crowne Plaza-Costa Mesa.
December 24, 2012
Rated 5.0 out of 5.0 by Nikki27 Excellent
Staff was very nice and helpful, had trouble with heater in room staff was quick to respond. Service personnel were very thorough in explaining problem and options, when it could not be fixed they offered another room, I chose to stay in the room, they replaced unit while I was out and provided a complimentary breakfast for the next morning. Very Nice
December 17, 2012
Rated 5.0 out of 5.0 by sydney1 extremely satisfying experience
Our stay was wonderful,very clean accomodations.All staff members were very professional and friendly.This is our hotel of choice for all future visits to the area.Keep up the good work. ,
December 16, 2012
Rated 5.0 out of 5.0 by Margie811 Will stay here again (and, again)
What a pleasant surprise ~ our first stay at this hotel and it far exceeded our expectations ~ the staff was great and the room was nice ~ also, we enjoyed the food in the restaurant ~ everything was better than we'd hoped for ~ recommended!
December 10, 2012
Rated 5.0 out of 5.0 by JanetfromColorado They got me out of a bind
I had booked my room through a 3rd party provider, and unfortunately booked for the wrong day. When I arrived, the going room rate was going to be double what I paid.
They honored my reservation and helped me work it out with my provider. The night manager was so helpful.
When I got to my room, it was beautiful, up to date, clean, and roomy.
I will stay here again next month.
December 9, 2012
Rated 1.0 out of 5.0 by woody1 Not worthy of Crown Plaza name
Hotel room is noisy. Wake up calls are forgotten. Maintenance tried to get into room at night to fix an unreported problem. No papers on weekend. Computer systems are not free and very slow. Computer service company system caused a fraud alert on my Amex card. Extra charge for companion in same room. No free coffee for guests ($3.50 per cup), while McDonald,s next to hotel charges $1.00. Toiletries in bathroom were forgotten, 3 out of 4 days during my stay.
November 20, 2012
Rated 5.0 out of 5.0 by Remmons Had a wonderful time
This is my second time to the property. Once as The Hotel Hanford and now once as The Crowne Plaza. I've had nothing but a positive experience each time i've stayed. ALL the staff but especially the front desk (Grant and Frank!) were wonderful and Room Service (Eddie), friendly, and helpful. Had a great room each time. I love everything about this place. My boyfriend and I will definitely be back. A big thank you to everyone! Keep up the great work.
November 2, 2012
Rated 5.0 out of 5.0 by Brandy Comfortable bed and great service.
rooms were awesome! great customer service
highly recommend this hotel
October 11, 2012