Rated 4.6 out of 5 by 116
Rated 5.0 out of 5.0 by kstreo Service, service, service
The room is great, but the service is just over the top amazing.
I love coming to Orange County because people are generally friendly and laid back. The staff at this hotel were super friendly and helpful.
It started out with the valet attendant, Pierre. A lot of hotels don't realize that the first interaction sets the mood for the entire visit. The first interaction was with Pierre, who was simply delightful. He didn't mind the plethora of questions and was in an amazing mood. Valet guys are usually angry about something or in a hurry, but this guy was the opposite. He was helpful and friendly. GREAT first impression of the hotel. Kudos.
The front desk staff were equally helpful. They were very cheery and kind. It was pretty cool to see how great everything was. There were smiles all around.
The room was super spacious and comfortable. It looks almost new and the furnishings were top notch. It has a modern and comfortable design. Great job on that.
Breakfast at the restaurant was also amazing. The food was great, the service was also great, and the atmosphere was really wonderful. The waitstaff really knew how to make a guest feel right at home.
What a wonderful experience. If I'm in the area, I won't stay anywhere else.
December 3, 2013
Rated 5.0 out of 5.0 by Foreigner01 Great Staff. Good value.
My staff at your hotel was simply excellent. Rooms were very good, a-la-carte breakfast a great idea, dinner when we ate there was perfectly cooked, was fresh and delicious. The best part through was your staff. Every one of them were pleasant and joy to work with. It is so very important for every guest but particularly those who are away from families for a long time that they are in a place where they feel welcomed, where staff are happy and show that to their guests and actively engage with the guests. There was only a small issue with my laundry which because I was checking out early was not dealt with but I will take that up separately with the front desk by phone. Overall I was very impressed. We both work in the service industry and so often it is the tough situations that our staff are dealing with. Your team are credit to your brand. Well done and keep it up!
November 30, 2013
Rated 5.0 out of 5.0 by Tigereg Great hotel with great prices
I stayed at this hotel back when it was a Holiday Inn 5 years ago and come to find out it was bought out and change. The rooms were upgraded from the Holiday Inn so that was a big surprise. The inside of the of the rooms were nicer than the Hilton I had just stayed at in San Diego.
My only disappointment was that when it was a Holiday Inn they had a free breakfast for those who were staying at the hotel. The breakfast at the crown plaze was only $10 for guest (Pre-Pay price at booking) which was very reasonable considering it's a nice place to dine versus your normal mid-level hotel.
I was very impressed and will stay here again next time I make my way to Costa Mesa. Location is very central to the area. You are 10 minutes from Irvine, across the street from the mall and shopping, 20 minutes from Newport Beach & Laguna Beach.
November 26, 2013