Rated 4.6 out of 5 by 119
Rated 5.0 out of 5.0 by DMSterling Great place, good location, excellent service
Had to stay here for a quick business trip and was very pleasantly surprised! Rooms were very comfortable and recently updated. The breakfast included was great and had a pretty decent selection. Most important was the service - from the Valet (free BTW) to Ashley at the bar, it was top-notch. Everyone was helpful and very friendly - well worth it. If you are ever traveling to Irvine/Orange County, this is definitely the place to stay.
December 16, 2013
Rated 3.0 out of 5.0 by DF123 Don't expect to be picked up from the airport and hope you're not thirsty!!!!
After phoning the front desk to send the shuttle, I waited for 75 minutes. I decided that I'd walk to the hotel, 3 miles away, with my wheeled luggage, to see if I'd actually see the shuttle or see if there was a traffic problem. There wasn't. Seems like a Holiday party was taking up the staff's time. When I arrived at the hotel 3 hours after my flight landed, there was some surprise at the front desk and they were genuinely upset that I was put through this ordeal. They were gracious enough to apologize for the recently departed staff's error in not sending the shuttle and compensated me in free drink coupons at their bar. That was nice and all was good, except I sat in the bar unnoticed for over 30 minutes. My futile attempts to flag down one of three waitresses / bartenders went unnoticed. Bummer. So I decided I would go a block away to the local 7-11 store and buy a beer, return to my table (still open# and consume my tall boy while remaining unnoticed. Unbelievable!
I will say breakfast the following AM was sufficient and drinks that afternoon were well attended and service was as expected. I've never experienced such a calamity of events as this at any hotel #I travel weekly), so it warranted these comments. I actually chose the hotel and location based upon all of the positive reviews. However, I doubt me or my company will return.
December 9, 2013
Rated 5.0 out of 5.0 by WWTravel Pleasant Experience
We spent 3 nights there during Thanksgiving, to meet family, firiends, and shopping. The location is convenient and great, nearby there are very big and fancy shopping mall, a lot of restaurants, and a Japanese Market. The staff are friendly and helpful. The room is clean and nice. We had breakfast there every morning, and food were great. We will definitely stay there if we go back again.
December 7, 2013