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Rated 4.0 out of 5 by 314 reviewers.
Rated 4.0 out of 5.0 by Car Parking This stay was fine but on previous stay received parking fine! still waiting to be resolved after many emails July 14, 2014
Rated 5.0 out of 5.0 by Friendly and efficient staff I enjoyed my stay at Crown Plaza Gatwick. At check in I was recognised as a Platinum Member and automatically upgraded to a lovely Executive level, with private secure access and a very nice room together with free access to the Club Lounge. Here Karina looked very well after all the guests, making sure we had plenty of snacks,drinks, etc. I will most certainly use this hotel again, when in the area.. July 11, 2014
Rated 3.0 out of 5.0 by One night stay If it wasn't for the receptionist's attitude I would have scored higher. Receptionists must understand that when someone is travelling and check in so late a more "attentive" service should be provided, as guests like me would be tired and want to get to bed as quickly as possible July 11, 2014
Rated 3.0 out of 5.0 by Ok in the end, but room for improvement. Our first room was at the end of the corridor and smelt of damp. There was hair on the carpet and one pillow case was stained. The sink was blocked so took ages to drain. Phoned reception and to be fair were moved very quickly. The second room was much better. The wi-fi is very poor. It either does't work or is painfully slow. In summary, the staff are very friendly and we enjoyed the food, however the rest could be improved. July 10, 2014
Rated 5.0 out of 5.0 by Perfect to pre flight stay Such great and helpful staff. I will never stay any where else for Gatwick Airport July 10, 2014
Rated 5.0 out of 5.0 by nice comfortable hotel stayed for 1 night before our flight, easy to find, parked the car, checked in all very easy and quick, ate are evening meal at the hotel, was a little over priced but enjoyable, bedroom are clean and bed was comfy, bathroom clean and shower gel and shampoo provided. July 9, 2014
Rated 5.0 out of 5.0 by Exellent stop over hotel Used the hotel the night before flying out to Turkey and also on return. Very close to Gatwick airport but no aircraft noise could be heard. Comfortable rooms and pleasant professional staff made this a relaxing stay. Bar prices a little steep, but Crawley leisure park is only 15 mins walk away and offers plenty of places if looking for somewhere to dine. Would I use this hotel again??....... MOST DEFINITELY! July 9, 2014
Rated 5.0 out of 5.0 by Well worth the money Great hotel close to gatwick airport, staff very friendly and helpful. Lovely clean and comfortable room. Would definitely use again. Thank you July 8, 2014
Rated 5.0 out of 5.0 by Excellent service Cannot fault reception staff who were so welcoming and reassuring that I would not hesitate to use this hotel again. Nothing appeared to be too much trouble and it looks as though staff training has been high on the agenda. If only all hotels gave such priority to their customers. July 8, 2014
Rated 3.0 out of 5.0 by Nice hotel for amenities, room was dated The hotel has a great fitness suite and pool. Standard rooms are dated and the side of the hotel I stayed on was above the noisy air con units meaning windows had to be closed for any chance of sleep, also don't leave your empty clothes hangars in the wardrobe, 2 of mine disappeared during the day whilst I was out! July 7, 2014
Rated 5.0 out of 5.0 by Airport Park and Stay We were going to Jersey from London Gatwick for a Mini Break and because traffic in the area can get congested. We chose to travel up the night before and book a Park and Stay. The high standard of food and accommodation allowed us to start our holiday a day early. We booked a Club room with Club room access with a few welcome drinks and then had dinner in the bar while watching the World Cup. Our room was a 5 star standard with great hotel staff. There is no regular Airport shuttle bus but the hotel arranged an affordable taxi transfer. We are travelling from Gatwick again soon and have already rebooked at this hotel. July 7, 2014
Rated 5.0 out of 5.0 by Great hospitality I thoroughly enjoyed my 2 days stay in Crown Plaza Gatwick. The friendly staff at reception acknowledged, that I am a Platinum member and upgraded me automatically to the private and quiet Club level, including access to the Club Lounge, where "hostesses" made sure you had canapés, drinks, breakfast, etc. A special thank you to, I hope I get the name right, Kabina, for looking so well after me. I will certainly be back. July 6, 2014
Rated 1.0 out of 5.0 by Kept awake all night!!!! Both my wife and I were both looking forward to a good nights sleep before our early morning flight. We were allocated room 329, the room itself was good however, once in bed we began to notice 'the noise' the constant drone of the umpteen air conditioning units or refrigeration units on the roof below the window. We were both very disappointed that we were unable to sleep due to the ongoing noise!!! I doubt very much if we will use this hotel agin and would not recommend it to anybody unless you get a guarantee that you are given a room on the other side of the hotel away from the units. July 4, 2014
Rated 5.0 out of 5.0 by good night s sleep Excellent service and easy check in. The atmosphere in the hotel is calm and relaxing. The rooms as stylish and up to date. The Club Lounge was a nice haven away from the loud and packed Bar/lounge. The Club rooms was amazing with the added protection of the added locked door. July 4, 2014
Rated 2.0 out of 5.0 by Reasonable The Hotel is reasonable for the price bracket, but would expect wider menu choice and a swimming pool that was warmer. Having said that the room, although basic was clean and provided for a reasonable night sleep. We did experience continuous sounds of dripping water, but did not prevent us sleeping. July 4, 2014
Rated 4.0 out of 5.0 by Convenient Very nice hotel ideal for gat wick and south of Croydon July 3, 2014
Rated 4.0 out of 5.0 by Good for gti Fridays Good place to stay with parking before you jet off on holiday, have used this a couple of times, first time really good nights sleep but second time bed was so uncomfortable didn't get any sleep before early flight ;( will try hotel once more to see if we had a doggy bed before booking somewhere else!! July 2, 2014
Rated 5.0 out of 5.0 by Good staff - nice facilities staff are very attentive and seem to genuinely care - likew the pool, fitness centre and suana July 1, 2014
Rated 5.0 out of 5.0 by upgrade Staying at Crowne Plaza was a fantastic start to my partner's 60th birthday weekend, as we were given an upgrade. This meant we could go to the Club Lounge for free drinks and canapes. Even without this, we felt this hotel was good value for money with courteous, friendly staff. We would definitely stay here again. July 1, 2014
Rated 5.0 out of 5.0 by great hotel and good service A very short stay waiting for an early flight. Room was very good,staff were helpful and knowledgable July 1, 2014
Rated 5.0 out of 5.0 by Great value I've used this hotel in the past for business reasons and always been satisfied (apart from the odd room service blip!). This was a family trip to Spain, leaving LGW on Saturday morning, so booked two rooms for a gentle start to the holiday including car parking package at the hotel. Couldn't have been smoother: rapid check-in, recognised as platinum member and both rooms upgraded to club, so enjoyed pre-dinner drinks in the lounge before a good meal in the Cube. Great bed linens made for an excellent night's sleep, then a decent breakfast (good value upgrade from free offering in the club lounge) and a quick taxi ride to the airport. Booked reasonably well in advance, so this represented excellent value for money. I'd be happy to do this again, even though it's not the closest hotel to the airport. All staff were friendly and efficient. Thanks! June 30, 2014
Rated 2.0 out of 5.0 by General Staff and Decor Issues Hotel Decor and Carpets very tired and need urgent upgrade, particularly in the corridors, very shabby.. Staff unaware of our booking and food/drink charging system with B&CE Group. Massive change in Staff since last visit in May, I only recognised two staff during the entire visit. More training required for new staff. June 30, 2014
Rated 3.0 out of 5.0 by Comfortable bed - noisey A/C I stayed at the Crowne Plaza Gatwick on 23rd June, reception team were great and very helpful, my room was clean and comfortable. Dinner in the hotel was not good, having an allergy to onion is a challenge when eating out, I opted for the Greek Salad and made a point of asking for it have no onion, to my dismay when I started to eat it I could smell onion and discovered there was onion in the dish. The waitress offered to get me a replacement but it had taken quite a while to get the 1st one so I declined and went to bed. The A/C in the room was efficient but noisey - gurgling fluid sounds when running, add the traffic noise and very warm day meant little sleep. The shower had a leak from just above the shower head which meant that the shower was not as good as it should be. I mentioned this issues on checkout to the duty manager who was apologetic, but suggested that If I had mentioned the issues when I discovered them they could have found me a different room, June 30, 2014
Rated 5.0 out of 5.0 by Cracking stopover Stayed over for our flight from Gatwick and from the first moment we arrived we were made to feel so welcome and nothing was too much trouble for them. Wake up call? no problem. Directions to Airparks, no problem but there are roadworks on route so heres a map. Then off to our room, very nice, not much of a view, but hey, we're only sleeping one night so who cares? All we wanted was a nice clean room and we certainly got that. Peckish, so off to the restaurant, very nice, good food, good menu cracking service and very reasonably priced, so few drinks before we retired. Good nights sleep, well as good as we can because we're excited about our holiday. Absolutely nothing bad to say, lovely Hotel, lovely staff and in such an ideal place for the airport that if we did fly from Gatwick again I would have no hesitation in staying here, absolutely cracking! June 29, 2014
Rated 5.0 out of 5.0 by Usual good service Another enjoyable stay whilst in Crawley on business. Comfortable room and a variety of choices at breakfast can always be guaranteed. I didn't eat in or use the bar as there are plentiful options outside of the hotel but from what I saw there was a good variety of choice on the menu. Bar prices are as expected for a hotel but the lack of a decent real ale on tap is a negative aspect. June 28, 2014
Rated 4.0 out of 5.0 by Great breakfast after a good sleep Despite some confusion over the booking when we first arrive, tired and hungry after a stressful day, I can honestly say the staff couldn't have been more helpful. The rooms were clean and the bed very comfortable. Breakfast was great but I'm glad it was part of the package as I wouldn't have paid £16.95 for it, even as a buffet! June 28, 2014
Rated 5.0 out of 5.0 by Lovely stay Lovely clean comfortable room high quality room service and food June 27, 2014
Rated 4.0 out of 5.0 by great hotel if you do not eat had a wonderful stay at the hotel, but the evening meal let it down June 25, 2014
Rated 5.0 out of 5.0 Fantastic service in accomodation and conference Our two day conference went off without a hitch. The service was excellent and our stay was exemplary. I will definitely use this venue again and all our international guests were very impressed. June 25, 2014
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