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Rated 4.0 out of 5 by 190 reviewers.
Rated 1.0 out of 5.0 by RUBBISH ROOM THIS HOTEL ROOM WAS THE WORST THAT WE HAVE EVER STAYED IN IT WAS OVERLOOKING A BANK OF EXTRACTOR FANS WHICH WERE VERY NOISY THE ROOM WAS ONLY SET UP FOR ONE AND WE HAD BOOKED A DOUBLE ROOM FOR TWO THE ROOM WAS LIKE BEING IN A SAUNA BATH SO HOT WE WOULD HAVE BEEN MORE COMFORTABLE IN A TENT November 11, 2013
Rated 1.0 out of 5.0 by Noisy and small room A noise started when I already was sleeping in the bed, coming from the air conditioned Split, but it was disconected. I couldn't be able to get slep. November 11, 2013
Rated 4.0 out of 5.0 by Generally very good when you manage to get there ! Directions on website pretty useless on a dark rainy night. Had to rely on a friendly native to lead us there November 8, 2013
Rated 4.0 out of 5.0 by 3rd Visit The Best & No need for a car Have now stayed 3 times at the hotel. Locn is good. I could walk to work 15mins. A short walk to town where there are pubs, restaurants, shopping, cinema & main line train station. Sainsbury supermarket across the road. Carvery pub 5 mins walk. 1st - Standard room. Ok for one or two nights. Very small room. Bathroom was great (no tub though) & the Shower was really good. 7th floor was too hot but hotel provided a fan. Pre-booked breakfast but it was nothing special & quite expensive. Am a Platinum member but no upgrade. Received the extra points on check in. 2nd - Exec Room. Very nice larger room. More homely to relax in. Exec lounge access, Small buffet breakfast that had more than enough unless you are a die hard full English every morning eater. 3rd - Exec Corner Room - Beautiful, feel very lucky. Even a TV in the Bathroom! Rooms were all clean, friendly staff. If staying longer definitely book the Exec room and enjoy the breakfast and evening drinks. On check in, although everything was ready and very quick, I did have to go back and ask for my welcome gift. What I didn't like was Parking is expensive at £10 a night and if flying into LGW prebook the hotel taxi at £10. I took a taxi at airport and it cost £16. The rooms can get noisy if you are facing the road from the traffic outside at rush hours that seem to start around 5.30am. November 7, 2013
Rated 3.0 out of 5.0 by Clean and comfortable Nice hotel, good location. Excellent breakfast but spoiled by the poor shower in the bathroom. November 6, 2013
Rated 5.0 out of 5.0 by The chess scene at the Crown Plaza This was the best time I've ever had. The facilities were superb and great value for money. The bar staff were very friendly and I improved my French with a few tips from Katrina the barmaid. Unfortunately I left a cheap watch in my room. No problem because I've still got my good one. I hope someone else can make good use of it or I'll get it back with I return next year. The food was particularly appealing since I got some of my favourites on the menu. All-in-all I had a wonderful visit and it's great too see people of all ages competing. November 5, 2013
Rated 5.0 out of 5.0 by EXCELLENT HOSPITALITY On the 1st night of our honeymoon we was upgraded to club members suit with access to the club lounge, at no extra cost. This made our 1st night of our honeymoon all that much more enjoyable. Staff were helpful and friendly and the room was superb. Would recommend and use again. November 3, 2013
Rated 4.0 out of 5.0 by Very pleasant stay Stayed for one night prior to flying from Gatwick. Friendly and professional staff, nice clean and comfortable room and a great night's sleep. Would definitely stay again if using Gatwick airport or anything else nearby. November 3, 2013
Rated 4.0 out of 5.0 by Not Bad! Stayed in the club room which seemed a very long walk from the reception. Noise ffom the road was a bit annoying, but not too bad. Hotel was clean. Not one who enjoys paying for parking at hotels, think it is a bit of a cheek but understand it is the way they roll. Altogether a good experience November 1, 2013
Rated 4.0 out of 5.0 by A fairly good hotel Although I would have appreciated to have a more comfortable room ( the matress was far from comfortable and the floor lamp was broken ) my stay was pleasant on the whole. The food served at teh restaurant is rather tasty and the staff was very polite . October 30, 2013
Rated 5.0 out of 5.0 by Great service Excellent staff and facilities, some other plazas should have a look October 25, 2013
Rated 3.0 out of 5.0 by Noisy Guests Booked the overnight stay with parking through APH. The Crown Plaza is a modern hotel in a convenient location for gatwick, and the staff are pleasent. Unfortunately there was a noisy wedding party on the night we stayed so our sleep was badly interrupted, and as we had to leave at 4 am this was not good. To add insult to injury I have now received a £100 Parking Charge from Parking Eye despite my booking including free overnight parking. They need to get their admin sorted to avoid such mistakes. October 25, 2013
Rated 1.0 out of 5.0 by Noisy and uncomfortable Noisy, uncomfortable worn out beds, air con/heating doesn't work properly, noisy water pipes, missing water glass 50% of the time, small dingy rooms. October 21, 2013
Rated 1.0 out of 5.0 by Hotel ok but... I have stayed and worked for the company in question. At the Intercontinental Park Lane London, I know the standards aren't the same but the service could be better. At check in the lady at reception, although very polite, did not provide the right information about breakfast, not informing me if i had it included in the price, nor the times to check out or the breakfast times. One can not assume that because I am checking in that i know everything about the hotel, did not mentioned the facilities or amenities on the room, check in with a big flaw in terms of information. Bed was old, with an old mattress, a bit dated overall, although understandable. Overall experience ok, but check in was appalling. October 21, 2013
Rated 5.0 out of 5.0 by Helpful staff and comfortable stay Some of the most helpful staff I have come across. A wonderful end to a long and difficult day. We would definitely stay here again. October 15, 2013
Rated 4.0 out of 5.0 by Gatwick airport stay Overall this is a very good hotel, we've stayed here twice and it's a better quality than many offering airport hotel and parking. It's a little more, but worth it. Only negative was that the early morning call was one hour too late. Definitely not what you want when catching a flight! Fortunately we woke anyway so not a problem this time, but set an alarm just in case! October 14, 2013
Rated 4.0 out of 5.0 by Noisy room It's a shame that noisy air conditioning or pipes kept waking me up in the night October 14, 2013
Rated 1.0 out of 5.0 by NOT at Gatwick, run down, and small room This hotel describes itself as being at Gatwick but it is not. It's in Crawley and a £12 taxi ride away and meeting up with the taxi that the hotel sent was a nightmare. The hotel is a bit dirty and uncared for. The room we had was very small, not big enough to swing a cat or even a mouse. Not recommended. October 13, 2013
Rated 5.0 out of 5.0 by Wonderful reception staff Excellent hotel service. in particular reception desk staff provided a very friendly, professional and timely welcome check-in and check out. Very comfortable and clean. I would recommend that Crowne Plaza change the view for rooms overlooking the roof at the back by making the roof look more presentable. Very happy with this hotel. October 13, 2013
Rated 3.0 out of 5.0 by rooms The hotel was nice and clean and staff were helpful, however i didnt sleep very well, due to the noise level from traffic and people in other rooms and walking outside on the corridor. October 12, 2013
Rated 4.0 out of 5.0 by Confusing room location We recently stayed at CP Gatwick prior to a holiday. Our stay was very good but both ourselves and friends found our Club rooms on 6th floor slightly difficult to find on arrival. Personally we think reception should alert new guests to the slightly confusing location rather than merely directing them to a lift where ( we accept ) there is a small notice regards the route to be taken. For anyone who is not familiar with the problem - to access our rooms we needed to go in one lift first to Floor 5 !, then walk 50 mtrs along a corridor to go up stairs or 2nd lift to our rooms on floor 6. Needless to say with luggage this isn't the most convenient of hotel arrivals we have ever made! October 11, 2013
Rated 5.0 out of 5.0 Fantastic Fantastic Fabtastic Warm welcome by all the staff . Very knowledgable and on the ball. Room was nice and clean. Bed was a bit on the soft side as the topper was hiding the 2 single beds underneath. However we enjoyed the stay. October 8, 2013
Rated 2.0 out of 5.0 by Not as good as Holiday Inn Gatwick As a Platinum member of IHG I would have expected to be put in a better room on arrival. I was put in a room about as far away from reception and bar as possible. I thought the first room I was put in wasnt really upto what I would expect from a Crown PLaza. After complaining about the position of the room I was moved to an executive room. Excuse me, but shouldnt I have been put in one of these if available anyway? The Breakfast was very poor. If I had paid the full price of £16 I would have been very disappointed. Once again I would have expected far better from a crown PLaze. No Toast plate, I had to wait 10 minutes for coffee. The breakfast choice was very very limited. Full English and cereal.... If you Are staying at Gatwick I would recommend the Holiday Inn. The Crown plaze really isnt worth paying the extra for. The breakfast at the holiday Inn is also less expensive and better. October 7, 2013
Rated 5.0 out of 5.0 by Great Stay Stayed for 4 nights and took train into London 2 days. Booked a club room and it was well worth it. Had a king bed, access to the club lounge, 2 hrs complimentary drinks each evening and breakfast each morning. Had dinner twice in the Cube dining room, the food was well prepared and was reasonably priced. Location is also an easy walk into Crawley, numerous restaurants, pubs etc. 10 to 20 minute walk. The number 10 bus stops very close to the hotel and makes for an inexpensive ride to Gatwick. Bottom line, would definetely stay here again if visiting this area. October 4, 2013
Rated 4.0 out of 5.0 by Third visit in three years! As the title states, this is my third stay at this particular Crowne Plaza Hotel conveniently located for Gatwick Airport. Unfortunately, my double room, classed as a basic room was indeed that, and being on the first floor , we suffered with noise disturbance from outside both through the late evening and early morning. Had we been staying at some other hotels which ask if you had a good nights sleep, I would have definitely asked for a refund. Noise came from bottles being emptied into some sort of large bin and in the early morning, a vehicle backing up to the hotel to empty all the waste bins situated below our window with a beeping back-up style horn warning! Not good I'm afraid. HOWEVER!!! the rest of the hotel experience was very good. Staff very helpful, food excellent and the breakfast buffet is as good as it gets. Room very clean as was the bathroom. No wi-fi in the room, but plenty of choice of TV channels. Only minor complaint was that while there were a pile of pillows on the bed, there were only two white pillows whilst the others were ornamental type. I'd prefer two pillows per person and a few less of the ornamental ones. Good tea/coffee provided plus a fridge as well. Would i stay there again? Yes, but NOT in the rooms around the waste collection area....avoid if you can!! October 1, 2013
Rated 3.0 out of 5.0 by The food The risotto was made with undisolved stock cubes and was disgusting. The so-called salsa was tomato ketchup. Food from the grill was edible. September 29, 2013
Rated 4.0 out of 5.0 by Regular stayer I stayed in this hotel 1 night a week for about 9 months . The location was excellent for my needs and the amenities were good. The staff were always cheerful but some of the room are looking a little tired. Still comfortable and they did the job, but some of the plumbing needs some attention. Overall a good place to stay for business or pleasure. September 29, 2013
Rated 2.0 out of 5.0 by Club Lounge The overall experience was brought down by the Club Lounge. It was dirty and under stocked. When asked for it to be cleaned it was cleaned but very very poor show for a Crown Plaza September 23, 2013
Rated 3.0 out of 5.0 by average at best Found the hotel a little dirty. Room had a stale smoke odor. The main issue was with the staff. Arrogant and unfriendly. ( except the concierge who was very nice). I inquired about how to fully open the window in the room and 3 maids and the front desk staff were unable to advise me as " I have never been in a room" was the retort from front desk. I believe some customer service sessions are in order. September 23, 2013
Rated 1.0 out of 5.0 by Redemption disappointment I stayed at the Crowne Plaza using some of the points I have accrued over the years. I was very disappointed with the standard of the room I was given and felt like a second-class citizen. If I had been paying for the room I would have rejected it outright - far too small and uncomfortable. Very disappointing. September 23, 2013
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