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Rated 4.0 out of 5 by 304 reviewers.
Rated 5.0 out of 5.0 by Airport Park and Stay We were going to Jersey from London Gatwick for a Mini Break and because traffic in the area can get congested. We chose to travel up the night before and book a Park and Stay. The high standard of food and accommodation allowed us to start our holiday a day early. We booked a Club room with Club room access with a few welcome drinks and then had dinner in the bar while watching the World Cup. Our room was a 5 star standard with great hotel staff. There is no regular Airport shuttle bus but the hotel arranged an affordable taxi transfer. We are travelling from Gatwick again soon and have already rebooked at this hotel. July 7, 2014
Rated 5.0 out of 5.0 by Great hospitality I thoroughly enjoyed my 2 days stay in Crown Plaza Gatwick. The friendly staff at reception acknowledged, that I am a Platinum member and upgraded me automatically to the private and quiet Club level, including access to the Club Lounge, where "hostesses" made sure you had canapés, drinks, breakfast, etc. A special thank you to, I hope I get the name right, Kabina, for looking so well after me. I will certainly be back. July 6, 2014
Rated 1.0 out of 5.0 by Kept awake all night!!!! Both my wife and I were both looking forward to a good nights sleep before our early morning flight. We were allocated room 329, the room itself was good however, once in bed we began to notice 'the noise' the constant drone of the umpteen air conditioning units or refrigeration units on the roof below the window. We were both very disappointed that we were unable to sleep due to the ongoing noise!!! I doubt very much if we will use this hotel agin and would not recommend it to anybody unless you get a guarantee that you are given a room on the other side of the hotel away from the units. July 4, 2014
Rated 5.0 out of 5.0 by good night s sleep Excellent service and easy check in. The atmosphere in the hotel is calm and relaxing. The rooms as stylish and up to date. The Club Lounge was a nice haven away from the loud and packed Bar/lounge. The Club rooms was amazing with the added protection of the added locked door. July 4, 2014
Rated 2.0 out of 5.0 by Reasonable The Hotel is reasonable for the price bracket, but would expect wider menu choice and a swimming pool that was warmer. Having said that the room, although basic was clean and provided for a reasonable night sleep. We did experience continuous sounds of dripping water, but did not prevent us sleeping. July 4, 2014
Rated 4.0 out of 5.0 by Convenient Very nice hotel ideal for gat wick and south of Croydon July 3, 2014
Rated 4.0 out of 5.0 by Good for gti Fridays Good place to stay with parking before you jet off on holiday, have used this a couple of times, first time really good nights sleep but second time bed was so uncomfortable didn't get any sleep before early flight ;( will try hotel once more to see if we had a doggy bed before booking somewhere else!! July 2, 2014
Rated 5.0 out of 5.0 by Good staff - nice facilities staff are very attentive and seem to genuinely care - likew the pool, fitness centre and suana July 1, 2014
Rated 5.0 out of 5.0 by upgrade Staying at Crowne Plaza was a fantastic start to my partner's 60th birthday weekend, as we were given an upgrade. This meant we could go to the Club Lounge for free drinks and canapes. Even without this, we felt this hotel was good value for money with courteous, friendly staff. We would definitely stay here again. July 1, 2014
Rated 5.0 out of 5.0 by great hotel and good service A very short stay waiting for an early flight. Room was very good,staff were helpful and knowledgable July 1, 2014
Rated 5.0 out of 5.0 by Great value I've used this hotel in the past for business reasons and always been satisfied (apart from the odd room service blip!). This was a family trip to Spain, leaving LGW on Saturday morning, so booked two rooms for a gentle start to the holiday including car parking package at the hotel. Couldn't have been smoother: rapid check-in, recognised as platinum member and both rooms upgraded to club, so enjoyed pre-dinner drinks in the lounge before a good meal in the Cube. Great bed linens made for an excellent night's sleep, then a decent breakfast (good value upgrade from free offering in the club lounge) and a quick taxi ride to the airport. Booked reasonably well in advance, so this represented excellent value for money. I'd be happy to do this again, even though it's not the closest hotel to the airport. All staff were friendly and efficient. Thanks! June 30, 2014
Rated 2.0 out of 5.0 by General Staff and Decor Issues Hotel Decor and Carpets very tired and need urgent upgrade, particularly in the corridors, very shabby.. Staff unaware of our booking and food/drink charging system with B&CE Group. Massive change in Staff since last visit in May, I only recognised two staff during the entire visit. More training required for new staff. June 30, 2014
Rated 3.0 out of 5.0 by Comfortable bed - noisey A/C I stayed at the Crowne Plaza Gatwick on 23rd June, reception team were great and very helpful, my room was clean and comfortable. Dinner in the hotel was not good, having an allergy to onion is a challenge when eating out, I opted for the Greek Salad and made a point of asking for it have no onion, to my dismay when I started to eat it I could smell onion and discovered there was onion in the dish. The waitress offered to get me a replacement but it had taken quite a while to get the 1st one so I declined and went to bed. The A/C in the room was efficient but noisey - gurgling fluid sounds when running, add the traffic noise and very warm day meant little sleep. The shower had a leak from just above the shower head which meant that the shower was not as good as it should be. I mentioned this issues on checkout to the duty manager who was apologetic, but suggested that If I had mentioned the issues when I discovered them they could have found me a different room, June 30, 2014
Rated 5.0 out of 5.0 by Cracking stopover Stayed over for our flight from Gatwick and from the first moment we arrived we were made to feel so welcome and nothing was too much trouble for them. Wake up call? no problem. Directions to Airparks, no problem but there are roadworks on route so heres a map. Then off to our room, very nice, not much of a view, but hey, we're only sleeping one night so who cares? All we wanted was a nice clean room and we certainly got that. Peckish, so off to the restaurant, very nice, good food, good menu cracking service and very reasonably priced, so few drinks before we retired. Good nights sleep, well as good as we can because we're excited about our holiday. Absolutely nothing bad to say, lovely Hotel, lovely staff and in such an ideal place for the airport that if we did fly from Gatwick again I would have no hesitation in staying here, absolutely cracking! June 29, 2014
Rated 5.0 out of 5.0 by Usual good service Another enjoyable stay whilst in Crawley on business. Comfortable room and a variety of choices at breakfast can always be guaranteed. I didn't eat in or use the bar as there are plentiful options outside of the hotel but from what I saw there was a good variety of choice on the menu. Bar prices are as expected for a hotel but the lack of a decent real ale on tap is a negative aspect. June 28, 2014
Rated 4.0 out of 5.0 by Great breakfast after a good sleep Despite some confusion over the booking when we first arrive, tired and hungry after a stressful day, I can honestly say the staff couldn't have been more helpful. The rooms were clean and the bed very comfortable. Breakfast was great but I'm glad it was part of the package as I wouldn't have paid £16.95 for it, even as a buffet! June 28, 2014
Rated 5.0 out of 5.0 by Lovely stay Lovely clean comfortable room high quality room service and food June 27, 2014
Rated 4.0 out of 5.0 by JB EXCELLENT STAY HOWEVER WIFI WOULD HAVE BEEN NICE TO BE INCLUDED . ON THE WHOLE A LOVELY PLACE TO STAY. June 27, 2014
Rated 4.0 out of 5.0 by great hotel if you do not eat had a wonderful stay at the hotel, but the evening meal let it down June 25, 2014
Rated 5.0 out of 5.0 Fantastic service in accomodation and conference Our two day conference went off without a hitch. The service was excellent and our stay was exemplary. I will definitely use this venue again and all our international guests were very impressed. June 25, 2014
Rated 5.0 out of 5.0 by Steve at front desk I am a hospitality company owner in the USA with several hotels under management. I must say that my stay was excellent due to the friendliness and attitude of Steve on the front desk. He went above and beyond to ensure we had great rooms, various needs fulfilled and recognized the fact it was my daughter's 18th birthday. He gave us super recommendations for dinner, booked our taxi and generally took ownership for our stay. In our business; associates who take ownership, display pride in their performance and genuinely care for the well-being of their guests, while delivering an outstanding overall experience are often hard to find....please make sure Steve is highly commended! June 24, 2014
Rated 5.0 out of 5.0 by good hotel had a good overnight stay with attentive staff and tasty food June 24, 2014
Rated 5.0 out of 5.0 by Amazing Customer service !!! We stayed in the Crown Plaza the night before we flew to Las Vegas (7th june) We didnt check in til very late on in the evening,actually around 9pm. On check in we were upgraded from the superior room we had booked in and instead we were giving the honeymoon suite Absolutely amazing customer services (cant remember his name however ) Think he was the concierge manager but whoever he was he couldnt do enough to help. Definetly will use for future gatwick travels. Highly recomended June 24, 2014
Rated 4.0 out of 5.0 by Excellent Service We use this hotel when working at a nearby site. Personally I have always found this hotel ticks all the boxes in our requirements. Excellent facilities, Staff and rooms. I have never found any problems with the Staff - smile and you get a smile back. Will definitely return. June 23, 2014
Rated 2.0 out of 5.0 by Unfortunately no hot water The hotel is generally quite good but unfortunately let down by a lack of hot water during my stay. The staff did what they could but were a bit mean on compensation offered for the problem. It was a busy period and I had a single bed and room on the ground floor both of which I hate. Previously I haven't had a problem at this hotel. June 23, 2014
Rated 4.0 out of 5.0 by Hotel was nice, Some rooms are very small, A/C did not work in 1st room. Everything was fine at the hotel except my first room 336 A/C did not work and staff/Maintenance was unable to fix. Requested different room that A/C worked fine. The Breakfast was great, looked forward to it everyday. June 20, 2014
Rated 1.0 out of 5.0 by Not an Airport hotel This isn't an Airport hotel as there are no shuttles or buses to hotel and there is and extra £20-£30 to pay for a taxi if available. June 19, 2014
Rated 5.0 out of 5.0 by 4th Stay so far this year - more planned! We use this hotel as a base for flying from Gatwick / getting into London (Gatwick Express). Personally I have always found this hotel ticks all the boxes in our requirements. Excellent facilities, Staff and rooms. Found the Health Club Staff particularly helpful in suggesting a route for a 5 mile run, Karima from the Club Lounge in checking on our evening Restaurant Reservation & excellent Bar Service and Janice in Guest Relations. Praise due! Our room was on the 4th floor and a Club Room which I could not fault in anyway. Especially liked the flat screen wall TV in the Bathroom. Hotel was very busy but the Staff coped well. I have never found any problems with the Staff - smile and you get a smile back. Will definitely return. June 19, 2014
Rated 5.0 out of 5.0 by Highly recommended We have stayed at this hotel several times. It is in an excellent position, near Gatwick airport. Staff are always very helpful. Lots of parking. Comfortable rooms. June 17, 2014
Rated 5.0 out of 5.0 by comfortable easy 10 min drive to gatwick car park Arrived at Gatwick having had a good sleep and a relaxing evening. Will definitely use again. June 17, 2014
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