Rated 1.0 out of 5.0 by orangeotl Overall Experience
~Efficient Check-in for a crowd
~Trouble at check-in, not being listed as staying for 3 nights
~Problem finding my Priority listing
~Keys not working
~Conference room attached to suite not initially available as requested
~When finally opened, the conference room was FILTHY
~Person cleaning the room thought that any upside down glasses were clean enough to be used by the next group coming in
~Left for dinner and requested that the conference room be cleaned - returned more than 3 hours later, and the room as well as the bathroom were still not cleaned
~Parking cone not available, as requested
~Rugs in main room in suite "wavy"
May 17, 2013
Rated 1.0 out of 5.0 by Lucretia Poor
The hotel was dirty and the heater smelled as if there was a burnt animal inside .. The fodder was not good and the waitresses were rude... The coffee pot and cups in the bathroom is very unsanitary...
May 11, 2013
Rated 5.0 out of 5.0 by FireBill Great experience
Was there for a conference. Everyone of the staff was friendly and helpful. Response was fast. They acted like they wanted you there. The room was great, clean, and comfortable. Look forward to another conference there again.
May 9, 2013
Rated 3.0 out of 5.0 by raijevais SUPER HELPFULL STAFF!!!!! and a Nice Room except.........
The staff was great! Very friendly and helpfull! I was in town for the CLA Conferance and stayed one night.
First the good: I am VERY ALLERGIC to strawberries and the conferance staff had Strawberries on EVERYTHING the 2nd day. One of the catering staff remembered my mentioning it at breakfast and was kind enough to bring me a small plate with no strawberries on it (they were serving cookies and tea) so i could have an "afternoon snack" too! I found that to be the sweetest gesture! Way beyond what was required and it made my day.
The Not so Great:
In the room..... there were short dark hairs all over the shower.... I had to clean it myself before takeing a shower at night.... not the best impression.....
Also the cleaning staff when switching over rooms piles the dirty laundry in the hall...... I had to walk past all the other rooms dirty sheets / towels to get to my room at check in... GROSS!!!! Then the next day It was the same thing at Check out!!!
I know it can be hard to coordinate room cleaning I have managed a 5 Star B&B in the Berkshires (Western Mass) We had 10 rooms,( 4 were suites and 1 Apt) 2 cleaning staff and 1 cook and myself overseeing the process. All rooms had to be finished while patrons were at breakfast... We never let the guests see other guests dirty linens.
That was my first impression going to my room..... If not for the steller service of the Catering staff I would have give this hotel a VERY LOW rateing. Based solely on the fact that it was beyond gross to walk by 20+ piles of dirty linen just to get to my room.
May 6, 2013
Rated 5.0 out of 5.0 by Alpinehero Wedding party
This was an excellent choice for a wedding party hotel. THe staff was great and the accomodations were wonderful. The welcome greeting pak for the wedding party was in addition to a PRIORITY CLUB welcome pak. We had a private dining room for the wedding party breakfast on Monday morning before departure.
I would highly recommend this propery for business, getaway or convention/party needs.
April 21, 2013
Rated 5.0 out of 5.0 by shoeflypvd Great room and the best service from the people at the front desk!!!!!
Very nice hotel, room was excellent.The front deck treated my wife and I with great service from the time that we got there,to the time we left. GREAT SERVICE !!!!!
March 1, 2013
Rated 4.0 out of 5.0 by Lash Priority club free breakfast
I was extremely disappointed that you did not offer the free breakfast on the priority club floor. I had asked at the reservation desk before I arrived if this was still available and was told yes. Therefore, I did not bring many of the items I needed to eat in my room. If I had been told it was not available I would have planned accordingly.
February 21, 2013
Rated 5.0 out of 5.0 by EFCfromRPB Great place to stay
I'm in the Hartford/New Haven area 3-4 times a year and each time I can't find a more convenient. cost effective, full service hotel in the area. The service, rooms, and even the "hotel food" are great. Becasue of it's central location, it has easy access to all the cities and towns in Connecticut. It is 15 minutes to Hartford or Meriden. 30 minutes from New Haven and only 60 minutes from Stamford. But best of all it is less than 10 minutes from Resturant Row (Main Street) in Middletown.
February 12, 2013