Crowne Plaza Hartford - Cromwell

Hotel Front Desk: 1-860-6352000

Hotel Fax: 1-860-6356970

Hotel Email: sgardiner@shanercorp.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Hartford-Springfield Bradley (BDL)

- Distance from hotel: 25 MI/ 40.23 KM North l

- Take I-91S to exit 21 - RT 372, then turn left off of exit ramp.

Train
Berlin Train Station

- Distance from hotel: 6 MI/ 9.66 KM North

- Take a right out of driveway drive 3 miles down route 372. Then take a right on Mill St. travel 2 miles then train station is on the right.

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- Car Parking Available

- Complimentary Daily Self-Parking

- Free onsite parking with adjacent two level garage

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Guest Reviews

Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.

Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.1

based on 214 reviews
84%
Recommend This Property
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Ratings Breakdown

214reviews

  • 5 Stars
    107
  • 4 Stars
    56
  • 3 Stars
    24
  • 2 Stars
    14
  • 1 Stars
    13

Very nice hotel but room could use help

By

15 January 2015

The hotel was very clean. The restaurant was nice and the menu had good choices for a fair price. The room was nice but we would have liked a small refrigerator and could have used more lighting. It was very dark, even with all the lights on. Our balcony doors didn't open and looks over where the vendors were for our banquet so we couldn't open the drapes for more light because everyone would be able to see in our room. The bathroom was very small. The room was very clean and beds comfortable.

Posted byHotelStaff
19 January 2015
Dear Saint1952, Thanks for the review and pointing out the many positives you experienced. We will continue to work hard to overcome our deficiencies. Safe travels to you!
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Average Hotel

By

15 January 2015

club

The staff was overall really nice, the bartender was great! The room however was not very clean, lotions, shampoo and conditioner left in the room looked as though they had been used prior as well as the water left on desk. the desk chair had stains and looked very dirty. Beds were of average comfort and the pillows were very fluffy and seemed liek they would be comfortable but I couldn't seem to get comfortable on them (probably my not the pillows though). We only stayed one night for a awards banquet and it was a great value for what we needed for.

Posted byHotelStaff
19 January 2015
Dear Angel191823, We appreciate you feedback! Thanks for recognizing the fact that the staff was overall really nice, the bartender was great. We are working with our provider of toiletry items to change their container as we have heard that concern prior. It's similar to a bag of chips...less full than what the container can hold but I assure you we change them out for every guest. Thanks and safe travels!
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I think something has changed

By

08 January 2015

club

I stay at this location 4 times a year. Every thing was 4 star or better but something has changed. They seemed overwhelmed this time. The poor staff in the restaurant were running around like chickens without their heads. People were waiting an hour or more for their food. This must be new but after 12 pm on Sunday (my check out day) my key no longer worked even though I was on the committee for the event and was told we could check out late. Got to the door at 12:10. It didn't help being chastised by house keeping when I asked for help. We have many more events there this year and now I'm worried. I hope this get better or voting on this location will be different.

Posted byHotelStaff
11 January 2015
Dear ssmamabear, We are disappointed that this stay was not up to the standard you have come to expect with us. Thanks for the feedback, we will be sharing with the departments you mentioned so we can ensure your experience is nothing short of spectacular next time!
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semi comy

By

07 January 2015

room was ok bed was soso had no hot water when i wanted to shower

Posted byHotelStaff
11 January 2015
Dear boston6969, So sorry to hear your stay was not what we consistantly deliver. We strive to do much better than 'so so' and we deeply apologize that you did not have hot water. If you give us the opportunity, we would love to show you we can exceed your expectations in the future.
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