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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.1

based on 320 reviews
85%
Recommend This Property

Ratings Breakdown

320reviews

  • 5 Stars
    162
  • 4 Stars
    85
  • 3 Stars
    33
  • 2 Stars
    24
  • 1 Stars
    16

great staff, clean rooms awsome pool

By

August 08, 2015

club

every time! Crowne Plaza DELIVERS. our family and friends love going mostly every weekend. the staff are so friendly and professional out going, over all this is the place to relax and be your self, in a safe, clean, fun Crowne Plaza.

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Worn room and uncomfortable bed.

By

August 08, 2015

Although the staff was helpful and friendly, offering very good customer service, the stay did not suit my purposes. I booked the hotel in order to get sleep after a late meeting in the area, however, the room I received did not allow for a good night sleep. The room was worn and dirty, especially the bathroom.

The bathroom counters had dirt and hair on them, while the floor under the bathroom counter had large areas of dirt, as well. There were also cracked tiles in the bathtub. The issues did not stop there. The furniture was extrememly worn, and the glasswear provided was covered in white spots and streaks.

The biggest issue encountered during my stay was the bed. It did not meet Crowne Plaza standards. The bed did not offer a good night sleep, and caused back pain that lasted until the morning following check out. This experience is not typical of the Crowne Plaza brand, and should not be branded as one.

However, since I was able to get an excellent rate, the experience was on par for the price paid, which was similar to a low budget motel. However, I would not recommend staying at this hotel at the regular rate. There are many much better, and cheaper, options in the area.

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Not what I expected from a Crowne Plaza

By

August 04, 2015

Noisy, wireless internet did not work, had planned to stay two nights but left after the first. Wedding party next door had us up after 2:30 AM. Dingy hallways, musty smells and some mold in the bathroom. Overall not what I have come to expect from Crowne Plaza.

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Hotel Stay

By

August 03, 2015

platinumelite

The pool appeared to be used by employees late at night and in the AM.

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Quality Accomodations

By

August 02, 2015

club

It is as close to feeling at home as you can get. Highly recommend this hotel, the staff is amazing,

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Great Stay

By

July 30, 2015

club

Overall experience was very positive. Staff was very attentive. The room's bathrooms needed some updating and were a little on the small side; but that not withstanding overall the rooms were spacious and open.

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Out dated

By

July 28, 2015

club

The hotel is very out dated and needs a major cleaning

Posted byCustomerCare
August 05, 2015
Dear Fstick, Thank you for being an IHG Rewards Club member and giving a feedback about your stay. Our hotel is committed to providing our guests with the highest quality services and facilities. Your comment about the hotel being outdated has been taken seriously. Please accept our sincere apologies for falling short of your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve our facilities. We value you as an IHG Rewards Club member and hope you will continue to choose IHG for your future travel needs. Sincerely, Lera P Case Manager IHGCare
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Rollar Coaster Vac

By

July 23, 2015

club

As I am a member of Holiday Inns Rewards Program I try to find a hotel in their large chain. I was very happy with the Crowne Plaza Hartford-Cromwell. It was very easy to get to, close to shopping and good places to eat. The breakfasts were large, filling and VERY GOOD. The bed was very comfortable and large. we will stay here again when visiting the area.

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Great Stay.

By

July 22, 2015

club

I don't often give highest marks, but this hotel is still as good as I remember from the last time I stayed here - about 3 years ago. They're still on the top of their game! I stayed here even though my conference was at another competing brand down the street.

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Great hotel

By

July 22, 2015

club

Great hotel at a great price, great pool, even aromatherapy products for a restful sleep.

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perfect, as always

By

July 16, 2015

Have stayed at this Crowne Plaza 20 or so nights over the last year, and come back because they always do it right... or almost always... and if something is off, they correct it right away. This last visit everything was just as we asked, nice double on the 4th floor - check-n took less than 60 seconds - the room was quiet, clean - and had a microwave and refrigerator ... what else could you want. The lobby area had fruit infused water daily - the workout room was clean and well furnished, and the restaurant staff was quick to provide late night snacks for us.

even with a busy weekend from lots of groups staying there, the staff seemed to stay on top of everything.

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lobby and pool area were great

By

July 14, 2015

club

The Lobby, pool area and bar area were very nice. the staff very friendly.
They put us in a room farthest away from the elevator and far from our daughters room so that wasn't great, I would think they would have changed us but we had already started to unpack
The room was adequate but it had a musty smell and the bathroom really could use a makeover.

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