Crowne Plaza Hartford - Cromwell

Hotel Front Desk: 1-860-6352000

Hotel Fax: 1-860-6356970

Hotel Email:

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM

Berlin Train Station

- Distance from hotel: 6 MI/ 9.66 KM North

- Take a right out of driveway drive 3 miles down route 372. Then take a right on Mill St. travel 2 miles then train station is on the right.

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- Car Parking Available

- Complimentary Daily Self-Parking

- Free onsite parking with adjacent two level garage

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To book more than 9 rooms for one stay or request a quote, please use our Easy Meetings tool or call 1-800-MEETING (in United States, Mexico and Canada).

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Hotel Highlights

With a central location an hour from anywhere, and minutes from downtown Hartford, CT our Cromwell hotel's impressive meeting facilities are ideal for your next meeting or elegant reception. From 5 people to 1000, we have you covered!
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 193 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Some issues with payment policies


November 14, 2014


The staff is great - very friendly, courteous, and accommodating.

I do have an issue with the policy of adding authorization for an "incidentals charge" to the credit card used at check in.If no additional services are billed to the room, the charge is not applied to the card.

I understand the need for such a charge. What I object to is the fact that this charge is not indicated either by a sign at the front desk, or during the reservation process (at least not that I saw). (The only sign indicating such a charge referred specifically to ~debit~ cards, not credit cardsThe only way we knew about this charge was by checking our bank on the moring following check-in..)

I also was not happy with the prices and lack of variety in the restaurant. I would like to see some simple, basic foods at reasonable prices.

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Comfortable bed and room, locked windows?


November 14, 2014


Room and service was great, however I'm unsure why the windows are all locked. Even the balcony is locked for all rooms. This includes rooms that are on the first floor which isn't very understandable. My only complaint would be about the lack of opening windows, this also brings up concerns about fire safety.

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Lighting in the Room


November 12, 2014


The room was pretty dark and their was no overhead lights and the three lamps were pretty dark. The electrical sockets over the bed would be better if they were to the left and right not in the middle of the headboard.

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Comfortable Room and Helpful Staff


November 08, 2014


We made a special request upon checking in. The Desk Clerk was very helpful and accomodated us graciously. We would recommend this hotel highly.

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