English
Dallas Downtown
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1 877 2 CROWNE (1 877 227 6963)
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Hotel Contact Information
Hotel Front Desk: 1-214-7425678
Hotel Fax: 1-214-3793577
Hotel Fax: 1-214-3793577
Rated 3.2 out of 5 by 49
reviewers.
Rated 1.0 out of 5.0 by notahappycamper1957 worst hotel stay ever
This was my worst stay ever at a hotel.
After checking in on Monday, I went to my room with keys in hand – key cards did not work. I went back downstairs, said my keys didn’t work. The clerk reset them, handed them back, and chided “don’t put them near any electronics!” I replied that I had kept them in my hand since receiving them.
Upon arriving at my room again, I entered, and saw an unmade bed and dirty towels/cloths in the bathtub. I called downstairs, and they told me to come downstairs and they’d put me in another room. I declined – as I was tired of hauling my luggage up and down – and requested they just send someone to clean the room.
Later that day, I noticed a USA Today paper in the lobby, and took it so I would have a TV schedule for the evening.
On Tuesday, I went to my room during a break in the conference. We had a longer lunch time, so I decided to go rest; could not enter my room. Went back downstairs, and the clerk this time said I was in room 1416. I said no, I was in 1426. She insisted my room was 1416. I replied, no, I am in 1426, showed her my key cover with 1426, and told her I’d slept in room 1426 the night before, and all my belongings were in there. She then said she’d just checked someone into that room, because housekeeping said it was “clear”. I was incredulous, and asked if there was someone in my room then, with all my stuff. She replied yes, called the room, and asked “Mr. Ferguson” if there were items in the room. He apparently said yes, but she did not ask him at that time to vacate the room. I don’t know what she was doing – but I got no comfort when I kept asking, so, I can’t get in my room, but there’s a stranger in there with my stuff? I was repeatedly told that housekeeping cleared the room. After about 15 minutes, they finally called the room again and asked Mr. Ferguson to come downstairs and they’d reassign him. However, for some reason, they now couldn’t make keys for my room. I asked how I could go to my room, and I was accompanied by a staff member (although it took a while to find someone able to take me) to be let in. I did a cursory check, and it appeared nothing was missing; of course, no time was left to rest – I had to return to my conference.
Before going back in to conference, I stopped by the front desk to get keys, and the woman who said they should be ready in about 10 minutes had gone to lunch.
At break, around 3 pm, I returned to front desk – still no keys to my room available. Requested someone to escort me up and let me in my room.
Finally, when we were finished with sessions around 5 pm, I was given keys to my room.
I did not see USA Today in the lobby Tuesday, so asked at the front desk for one, and was told they didn’t have any.
Same results Wednesday and Thursday – each day the the front desk said they had no USA Today available. However, I could see that several people had them. On Friday morning, the day I’m checking out and won’t be in the room for the evening and thus don’t need a tv schedule, there is a USA Today outside the door to my room. Why wasn’t there one there Tuesday through Thursday?
While I haven’t recently stayed much at the group of hotels under Priority Club, I have been a member for a long time. However, based on this experience, I can’t imagine one of these hotels would be my choice when I get to select where I’ll stay for business or pleasure.
May 7, 2013
Rated 5.0 out of 5.0 by LittleBowPeep Comfortable & Quiet
After having a long day it was a comfort to have a nice peaceful place to rest. The staff was efficient and outstanding.
May 3, 2013
Rated 5.0 out of 5.0 by btc1982 A Good Place to Stay on a Budget
I had a conference to attend in downtown Dallas. The conference hotel was pricey, so I chose instead to get a room at the Crowne Plaza because of its substantially lower cost. My wife and toddler came with me. The room was clean and pleasant, the staff remarkably hospitable and helpful, and the other guests very friendly. Having an easily accessible parking garage in the building was a big plus: I was able to run out to the car to get whatever kids toys or other items we had forgotten to bring in with us. While I was at the conference, my family walked to the Perot Museum and afterwards we took the short drive to the Dallas Zoo. There were some minor issues with noise levels, but they were tolerable. We were very satisfied with our two nights there.
May 2, 2013
Rated 5.0 out of 5.0 by Smidget39 04/22/2013
I enjoyed my stay. The air conditioning needs some work as does the water pressure but other than that it was an excellent hotel, very clean very comfortable. Kind and helpful staff. I would definitely return again.
Anita
April 29, 2013
Rated 5.0 out of 5.0 by teamcat Great Dallas Experience
Two friends and I decided to go to the Pink concert in Dallas and stated to look into places to stay. None of us had been to Dallas before and we wanted something close to most areas we wanted to go to. We found a great deal on the Crowne Plaza, it looked nice enough and was in the budget so we booked it. As soon as we arrived starting from the Doorman, everyone was wonderful. The Front Desk Staff was wonderful, very nice and helpful. The room was great, clean and comfortable beds. The entire weekend we were there we felt at home. The convientt free town shuttle helped us get around to shopping and the concert and teh drivers were always friendly and went out of their way for us. The same can be said about all the hotel staff, anything we needed help with or had any questions about they were ready and happy to help. Would be my top pick to stay next time I am in Dallas.
April 29, 2013
Rated 5.0 out of 5.0 by CAB5 Helpful Staff.
Gernald at the Front Desk, is a great Front Desk Worker.
April 26, 2013
Rated 2.0 out of 5.0 by Chio Best price but not nicest hotel
For the price, it was a decent stay. The building and room style is old school. I arrived on a Friday night and was surprised to see drunk teenagers lounging by the lobby. My room had a balcony but the door got jammed when trying to close. Facilities came within 10 mins to fix the issue. It's not the Hyatt, nice & modern rooms, but for the value, it was decent.
April 22, 2013
Rated 1.0 out of 5.0 by babydsam12 Horrible Experience
When we arrived the rooms were not availble by the check in time.
My room was reserved 3 months in advance and I was not given the room that I had made reservations for. There was a faulty plug in the restroom and it caused sparks to come out of the outlet and caused my lamp not to function properly. I was also connected to suit, which was incredibly inconveinent due to the noise that I could here on the other side of the room. I felt as if i could not use my cell phone because the other person would hear my conversation.
The manager was very rude and he was not courteous or helpful at all. He continued to raise his voice at me.
I was very dissatisfied, If I made a reservation months ahead of time then, I should be able to be in the room in which I reserved, which was not the case.
I do not recommend this place to any one.
April 22, 2013
