Crowne Plaza Dallas Downtown

Hotel Front Desk: 1-214-7425678

Hotel Fax: 1-214-3793577

Hotel Email: bangerer@crownedallas.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Dallas Love Field Airport (DAL)

- Distance from hotel: 10 MI/ 16.09 KM South East l

- Take a right on Mockingbird. Take I-35 E South and exit

Dallas/Fort Worth International Airport (DFW)

- Distance from hotel: 17 MI/ 27.36 KM South l

- I35E west to 183 west, exit 121N and proceed into airport terminals using signage provided

Subway

DART West End Station

- Distance from hotel: 0.01 MI/ 0.02 KM South

- Dart West End Station directly across the street at the back of the hotel property (about 100 yards away).

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- Car Parking Available

- Self-Parking Fee: 16.00 USD

- Valet Parking Available

- Valet Parking Fee: 24.00 USD

- Hotel parking attached eight-story covered secured parking garage. $16 for overnight parking, with in and out privligies. Parking Height 6'5". No trucks with racks fifteen passenger vans or trailers will fit in the garage.

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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.3

based on 284 reviews
60%
Recommend This Property
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Ratings Breakdown

284reviews

  • 5 Stars
    90
  • 4 Stars
    56
  • 3 Stars
    42
  • 2 Stars
    44
  • 1 Stars
    52

Dallas Crowne

By

December 26, 2014

The room was nice, not great and the staff was luke warm at best with the exception of the first night when I checked in. The late night desk guy was great.

Overall fell below my expectations for a Crowne Plaza

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Great hotel

By

December 26, 2014

club

Great hotel, great location, excellent service. Great value for the price. Recommend using the valet service. Breakfast buffet was worth the money.

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Needs an overhaul

By

December 19, 2014

club

Chose a lower rate (AAA) to stay after a concert at AA center. The room wall paper was peeling off, the bathroom was needing remodel, dripping faucets.
However bed was comfortable and I did like the security of the elevators needing keys to access floors.
Most likely won't choose to stay here again.

Posted byHotelStaff
December 22, 2014
Dear ME, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for reviewing our property here on the IHG Branded Website. We want to apologize for you finding one of our rooms in such a condition and we will take the necessary steps to correct the situation with the wall paper. We value all of our guests comments and suggestions and take issues such as yours very seriously. Again, you have our humblest of apologies and we hope to see you again. Thank you. Sincerely, Brian Angerer Front Office Manager
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Thanks for messing up my moms gift

By

December 18, 2014

My brother and I planned this nice trip for my mom so she could go and see the Bocelli concert close by. I called the 1800# to make the reservation and specifically asked If they could drop her off at the stadium, they said yes so I made the reservation at what I thought was an upscale hotel.
Was I wrong. My mom gets her room and strait to rest. Meanwhile, I call front desk to make sure they'll drop her off. At first I thought I had the wrong phone number or something because they were super rude (Britney). I ask her if she can make sure to arrange a drop off for my mom and she tells me that it's a first come first serve basis and hangs up. It thought woah, did I just call budget inn or the crowne? So I call back and this time they say I can call the shuttle service myself and transfer me. Again, with a tone. I guess they had a really busy day that day but I was being nice to them so I atleast expected them to be nice to me.
Afterwards, I call the 1800# number and tell them of my experience so far. So the lady calls front desk, gets put on hold rudely and hung up. She informs me of this and says Let me try again, she does, and same result.
Wow, so it wasn't just me! It was like this with every one.
Long story short, the service is budget inn quality, location is good. Oh, my mom did tell me the service people were extremely helpful, room cleaning lady especially.That if it weren't for them she wouldn't of been able to find a good place to eat and get a hold of the shuttle.
I guess the service people should be at front desk and the front desk cleaning the rooms.
conclusion: don't go there, service is terrible, if we wanted this service we would have paid accordingly.

Posted byHotelStaff
December 20, 2014
Dear Sad son, We want to thank you for setting up your Mother to stay with us at the Crowne Plaza Dallas Downtown, and for the valuable comments and issues you brought to light in this review. We are very sorry for the experience that you and your Mother had with us and hope you will accept our sincerest apologies. We do not have any excuses or explanations for what occurred, but please note we will rectify the situation, train our staff in proper hospitality, use disciplinary actions, and basically make sure these things never occur again for any of our future guests. Again, we sincerely apologize and thank you for bringing all of this to light. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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