Crowne Plaza Dallas Downtown

Hotel Front Desk: 1-214-7425678

Hotel Fax: 1-214-3793577

Hotel Email: bangerer@crownedallas.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Dallas Love Field Airport (DAL)

- Distance from hotel: 10 MI/ 16.09 KM South East l

- Take a right on Mockingbird. Take I-35 E South and exit

Dallas/Fort Worth International Airport (DFW)

- Distance from hotel: 17 MI/ 27.36 KM South l

- I35E west to 183 west, exit 121N and proceed into airport terminals using signage provided

Subway

DART West End Station

- Distance from hotel: 0.01 MI/ 0.02 KM South

- Dart West End Station directly across the street at the back of the hotel property (about 100 yards away).

Print Hotel Fact Sheet

- Car Parking Available

- Self-Parking Fee: 16.00 USD

- Valet Parking Available

- Valet Parking Fee: 24.00 USD

- Hotel parking attached eight-story covered secured parking garage. $16 for overnight parking, with in and out privligies. Parking Height 6'5". No trucks with racks fifteen passenger vans or trailers will fit in the garage.

Print Hotel Fact Sheet

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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.3

based on 340 reviews
59%
Recommend This Property
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Ratings Breakdown

340reviews

  • 5 Stars
    105
  • 4 Stars
    68
  • 3 Stars
    55
  • 2 Stars
    51
  • 1 Stars
    61

Average accomodation

By

April 17, 2015

club

Because of media exposure of motels that use glass cups, glasses, etc, I have become very suspicious of those items in rooms. Also note that if they were washed and changed out there should have been a rack of clean dishes on the cleaning persons cart. I would recommend using wrapped, disposable cups, yes they do look cheaper but they do look more sanitary.
And again, I thought the $24 per day for valet parking was to high.

Posted by HotelStaff
April 20, 2015
Thank you for staying with us at the Crowne Plaza Dallas Downtown, and for taking the time to review our property. We appreciate your comments and assure you that we meet all brand and health code standards in regards to the glasses in the room. Thank you again for staying with us, we hope to see you again soon. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown.
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Lousy Location

By

April 17, 2015

club

The hotel was located next to a bus/metro exchange. We were verbally harassed by men on the street. A homeless man was changing clothes on the corner near the hotel. We did not feel safe in the area near the hotel.

Posted by HotelStaff
April 19, 2015
Dear Avery13, Thank you for staying at the Crowne Plaza Dallas Downtown and for taking the time to review our property. We are very sorry that you were harassed in the Downtown Dallas area and that you did not feel safe. We can assure you that, like many downtown metropolitan areas, Dallas has a heavy public safety and public servant staff present, keeping incidents to a minimum. The Dallas Police Department and Safety Patrol, heavily monitor the Downtown area. We appreciate your comments, and hope you do not hold your experience outside the hotel, on the city streets, against us or the brand. Thank you again for your comments. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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AWESOME EXPERIENCE

By

April 16, 2015

club

The Staff was AMAZING!!! the room was clean and comfortable. I stayed in the Uptown and the Downtown locations and
I had an Excellent experience in both locations!!!

Posted by HotelStaff
April 17, 2015
Dear JPGeorgia, Thank you for staying with us at the Crowne Plaza Dallas Downtown, and for writing this fantastic five star review of our property. We are very glad you had such an awesome experience with us, and hope to see you again soon. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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Exceptional Service with a smile. Clean and classy!

By

April 16, 2015

platinumelite

I stayed here for a business trip for 2 days and it was such a great experience I flew my fiance into Dallas and stayed an additional 2 days. Great service from valet and bellman to front desk and housekeeping. The room service was quick and prepared very nicely as well. Only complaint if any was the night auditor who was not accustomed to customer service and left a bad taste in my mouth concerning my folio after I had departed. This was corrected by a lady named peggy who deeply apologized when she did not have to and made sure I was completely satisfied before hanging up the phone. Overall another great hotel from IHG...Thank you for the experience I will definitely be staying here again.

Posted by HotelStaff
April 17, 2015
Dear Socallouie, Thank you for staying with us at the Crowne Plaza Dallas Downtown, and for your wonderful review of our property here. We are so very thrilled that you had such an exceptional experience with our staff and property, with the exception of the night auditor. We truly appreciate the five star review and will make sure Peggy knows you mentioned her specifically. Thank you again. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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