Crowne Plaza Dallas Downtown

Hotel Front Desk: 1-214-7425678

Hotel Fax: 1-214-3793577

Hotel Email:

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM

Dallas Love Field Airport (DAL)

- Distance from hotel: 10 MI/ 16.09 KM South East l

- Take a right on Mockingbird. Take I-35 E South and exit

Dallas/Fort Worth International Airport (DFW)

- Distance from hotel: 17 MI/ 27.36 KM South l

- I35E west to 183 west, exit 121N and proceed into airport terminals using signage provided


DART West End Station

- Distance from hotel: 0.01 MI/ 0.02 KM South

- Dart West End Station directly across the street at the back of the hotel property (about 100 yards away).

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- Car Parking Available

- Self-Parking Fee: 16.00 USD

- Valet Parking Available

- Valet Parking Fee: 24.00 USD

- Hotel parking attached eight-story covered secured parking garage. $16 for overnight parking, with in and out privligies. Parking Height 6'5". No trucks with racks fifteen passenger vans or trailers will fit in the garage.

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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 281 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Needs an overhaul


December 19, 2014


Chose a lower rate (AAA) to stay after a concert at AA center. The room wall paper was peeling off, the bathroom was needing remodel, dripping faucets.
However bed was comfortable and I did like the security of the elevators needing keys to access floors.
Most likely won't choose to stay here again.

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Thanks for messing up my moms gift


December 18, 2014

My brother and I planned this nice trip for my mom so she could go and see the Bocelli concert close by. I called the 1800# to make the reservation and specifically asked If they could drop her off at the stadium, they said yes so I made the reservation at what I thought was an upscale hotel.
Was I wrong. My mom gets her room and strait to rest. Meanwhile, I call front desk to make sure they'll drop her off. At first I thought I had the wrong phone number or something because they were super rude (Britney). I ask her if she can make sure to arrange a drop off for my mom and she tells me that it's a first come first serve basis and hangs up. It thought woah, did I just call budget inn or the crowne? So I call back and this time they say I can call the shuttle service myself and transfer me. Again, with a tone. I guess they had a really busy day that day but I was being nice to them so I atleast expected them to be nice to me.
Afterwards, I call the 1800# number and tell them of my experience so far. So the lady calls front desk, gets put on hold rudely and hung up. She informs me of this and says Let me try again, she does, and same result.
Wow, so it wasn't just me! It was like this with every one.
Long story short, the service is budget inn quality, location is good. Oh, my mom did tell me the service people were extremely helpful, room cleaning lady especially.That if it weren't for them she wouldn't of been able to find a good place to eat and get a hold of the shuttle.
I guess the service people should be at front desk and the front desk cleaning the rooms.
conclusion: don't go there, service is terrible, if we wanted this service we would have paid accordingly.

Posted byHotelStaff
December 20, 2014
Dear Sad son, We want to thank you for setting up your Mother to stay with us at the Crowne Plaza Dallas Downtown, and for the valuable comments and issues you brought to light in this review. We are very sorry for the experience that you and your Mother had with us and hope you will accept our sincerest apologies. We do not have any excuses or explanations for what occurred, but please note we will rectify the situation, train our staff in proper hospitality, use disciplinary actions, and basically make sure these things never occur again for any of our future guests. Again, we sincerely apologize and thank you for bringing all of this to light. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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Awesome Location


December 18, 2014


Great property conveniently located near DART, Main St shopping and dining, and the Kennedy assassination location.

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Can not say enough awesome things about this hotel!


December 16, 2014

My daughter and I went to Dallas over the Thanksgiving weekend to attend a concert. To say we had one misfortune even after another is an understatment. My daughter's wallet was stolen on the streets of downtown Dallas - NOT THE HOTEL and both of our bank accounts were drained, my daughter got food poisoning at a local restaurant - NOT THE HOTEL and was taken to the Emergency Room. My daughter's ID was also in her wallet so she had no way of identification for our flight back.

The staff at this hotel was more than accomodating. They saved our lives. Not kidding.

Sam, Corbin and Caylynn - Shuttle service. These three individuals did not stop running us around to urgent care clinics, hospitals, banks, etc... Never complaining and always with a smile.

Jessie #Jesus# - VIP / Parking - He is an angel. I have never met anyone / stranger with a bigger heart. He made sure we were okay and even bought us some items when we didnt have any money. Without asking. Just professional and kind.

Aaron - Front desk - Aaron was there when we arrived and was there when we checked out. The entire three days he continually was checking on us. He made everything possible for us to be able to obtain ID, travel arrangements, etc...

Enrique - Bartender - we arrived on Thanksgiving day. There was nothing open. He kept the bar open for us for hours and fed us delicious sandwiches.

Even after all of our misfortunes, my daughter and I have to say that the trip was still amazing because of the staff at Crowne Plaza Dallas Downtown. I will never stay anywhere else. We consider these people our family.

I will always be in debt to this staff.

Posted byHotelStaff
December 19, 2014
Dear lisajolie, We, at the Crowne Plaza Dallas Downtown, want you to know that we do remember you and your daughter and your unfortunate situation. We can't thank you enough for your wonderful comments about our staff and its helpfulness, and believe it or not, they were all doing exactly what they would do for anyone. Each of our guests are like family, and we attempt to treat them all as such, attempting to give them all a home away from home. It is important that all of our guests feel comfortable enough just to be themselves, and it is our pleasure to assist when things don't go as planned with any trip. We thank you for staying with us and we hope that we will see you again, hopefully without any misfortune like this last time. We wish you and your daughter well. Your comments will be shared with all of our management and staff. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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