Crowne Plaza Dallas Downtown

Hotel Front Desk: 1-214-7425678

Hotel Fax: 1-214-3793577

Hotel Email:

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM

Dallas Love Field Airport (DAL)

- Distance from hotel: 10 MI/ 16.09 KM South East l

- Take a right on Mockingbird. Take I-35 E South and exit

Dallas/Fort Worth International Airport (DFW)

- Distance from hotel: 17 MI/ 27.36 KM South l

- I35E west to 183 west, exit 121N and proceed into airport terminals using signage provided


DART West End Station

- Distance from hotel: 0.01 MI/ 0.02 KM South

- Dart West End Station directly across the street at the back of the hotel property (about 100 yards away).

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- Car Parking Available

- Self-Parking Fee: 16.00 USD

- Valet Parking Available

- Valet Parking Fee: 24.00 USD

- Hotel parking attached eight-story covered secured parking garage. $16 for overnight parking, with in and out privligies. Parking Height 6'5". No trucks with racks fifteen passenger vans or trailers will fit in the garage.

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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 344 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Hotel was okay


April 23, 2015

Hotel was okay. Staff did the bets they could. I do not like the fact that a club is next door to the hotel. Club patrons were in the lobby and they were very intoxicated and it did not go well for the hotel patrons.

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Comfortable beds


April 23, 2015

Excellent service, very friendly staff...Beds are very comfrontable, my room was very clean

Posted by HotelStaff
April 24, 2015
Dear Melinda81, Thank you for staying with us at the Crowne Plaza Dallas Downtown, and for taking the time to review our property. We truly appreciate the five star rating and the wonderful comments. We look forward to seeing you again soon. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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Superior experience


April 23, 2015


We extended our stay another night because this hotel exceeded our expectations while visiting the Dallas area for a conference. Valet service, front desk, restaurant, and maid service were superior. We felt very safe and secure at all times while having 6 rooms with elementary age children participating in a competition over the weekend. We'll stay here again on our next Dallas area visit.

Posted by HotelStaff
April 25, 2015
Dear Valued Guest JoeBear86, Thank you for staying with us at the Crowne Plaza Dallas Downtown...where your success matters, and for this superior five star review. We are glad that you enjoyed yourself, and hope to see you again soon. Thank you again for staying with us. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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I will never stay in another Crowne Plaza


April 22, 2015

When i reached the hotel for check-in, the front desk clerk (his name tag read: NOLAN) asked me to wait for few minutes as my room was still being cleaned. I was surprised as the time was past 9:30 PM, rooms are usually ready for check in by 3:00 PM. I politely waited on the side watching other guests checking in one after another. I waited patiently for 30 minutes when couple of folks from our group who had already checked in told me how inept front-desk was. I approached the next available front-desk person and he soon found me a room. Just then, the previous front-desk person came barking at me asking me why i didn't wait for him to call me. At the end of the heated argument, i asked for a complaint form and this guy came to my face threatened me.

The room itself was rather small and bathrooms were even smaller, resembling the ones in airplanes. I wanted an additional bed, but the person at the front-desk politely told me that they are out of rollaway beds, but he offered to deliver additional pillows and blankets. An hour later, nothing was delivered to the room. I called the Housekeeping and no one picked up. I left a message and waited for another 15 minutes. I tried calling twice after that and got no reply.

I was extremely happy to check out next morning, but the front desk couldn't print my bill. they were out of paper! really? this is how a 3.5 star hotel operates? I wouldn't pick another Crowne Plaza for a long time

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