Crowne Plaza Dallas Downtown

Hotel Front Desk: 1-214-7425678

Hotel Fax: 1-214-3793577

Hotel Email:

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM

Dallas Love Field Airport (DAL)

- Distance from hotel: 10 MI/ 16.09 KM South East l

- Take a right on Mockingbird. Take I-35 E South and exit

Dallas/Fort Worth International Airport (DFW)

- Distance from hotel: 17 MI/ 27.36 KM South l

- I35E west to 183 west, exit 121N and proceed into airport terminals using signage provided


DART West End Station

- Distance from hotel: 0.01 MI/ 0.02 KM South

- Dart West End Station directly across the street at the back of the hotel property (about 100 yards away).

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- Car Parking Available

- Self-Parking Fee: 16.00 USD

- Valet Parking Available

- Valet Parking Fee: 24.00 USD

- Hotel parking attached eight-story covered secured parking garage. $16 for overnight parking, with in and out privligies. Parking Height 6'5". No trucks with racks fifteen passenger vans or trailers will fit in the garage.

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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 368 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Older property which needs updating.


May 28, 2015

We stayed here because we got a very reduced rate through a third party over the Memorial Day weekend. Pictures on the internet made it look more upscale than it really was. Walls were thin and we could hear the couple next door having sex around 11 at night and again the next morning. Sheets felt like they were coated in rubber. Blanket had a hole large enough to easily put your fist through. Bathroom was so small you almost tripped over the toilet to get into the shower.
Business center was convenient and up to date. Parking on the weekend was good, but as soon as businesses opened on Tuesday, drivers zoomed around the parking garage to find a spot. No sentry on duty during the weekend and the gate was always open. However, one needed to use their room key to gain access to the hotel rooms from the garage, so that was reassuring.
Staff was pleasant and helpful. Buffet breakfast was the usual found at IHG hotels. We ate late so it was a little sad.

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Wonderful Stay


May 28, 2015

When I arrived the staff treated me like royalty. They took my bags greeted me with kind remarks , asked if they could help with anything. They were very nice. Rooms were clean and neat. The one set back is the elevators were a bit slow. Overall a great experience.

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horribel front desk service


May 26, 2015

Your staff should learn how to greet guests by saying "hello" and "good morning". The first thing that was said when I arrived was "Our rooms are full now if you want to check in". I asked for the wifi and she didn't offer to write it down, I had to ask her - when a guest comes in with bags, how she suppose to find everything to write or remember the password?

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Old and outdated


May 26, 2015


The air conditioning system(s) are outdated. In my room, it was beyond repair so they gave me a fan for all four nights. The bathroom sink was plugged and there was hair on the floor and in the bathtub upon arrival.

The hotel is in a questionable neighborhood where most would feel uncomfortable walking alone.

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