Rated 3.2 out of 5 by 119
Rated 3.0 out of 5.0 by Quay Smells like wet cat
I stayed here for four nights attending a conference. The first room they put me in smelled horrible--like a wet cat! The second one smelled like a little wet cat. I was traveling all day and was already too exhausted to ask for another room. If my wife were with me, we definitely would have gotten another room. The room was tidy and nicely appointed, but I always felt like it was somehow dirty because of the smell. The hallways need updating.
The air conditioner had a horrible noise on medium, but squeeked on high. There was a fridge, microwave, TV, iron and coffee maker.
The catered food for the conference was very good. The meeting room was comfortable. I had some laundry done which came out very nice. It's located close to public transportation and many places to eat within walking distance. But, I didn't always feel comfortable walking at night (and I'm 6'2" 200#).
November 27, 2013
Rated 3.0 out of 5.0 by mar3 good location, but in need of upgrade
I was there for a convention and the location is conveniently within walking distance of the event. Unfortunately, the hotel is only a fair value for money. Check-in was fast and the room was OK and clean, but in need of renovation. Not all outlets worked (either fridge or coffee machine could be connected - the coffee machine won), the sink was clogging up and the balcony door could not be locked. The bed was comfy, but the décor is rather dark and generally outdated. Breakfast was good and the service was attentive and friendly. We were assigned a room on the lowest (10th) floor facing Elm Street, where an event with music from speakers was going on. My request for a room on a higher floor was denied although I made reservations months in advance. "Other guests have also made their reservations months in advance" was the only remark by the front desk. All in all, a disappointing experience for the price paid.
November 24, 2013
Rated 1.0 out of 5.0 by TravellinFool Crowne Plaza? IHG Standards? I dont think so!!
I could not believe this was an IHG property! First of all I was not recognized as a Platinum Elite member... when I inquired on an upgrade I was given an upgrade to a suite (still no recognition of my elite status). I went to my room and instead of a suite I was given a room with a king bed and a double. I called the front desk and I was told it was the computers error, given another room which wasn't a suite b/c the suite was no longer available but the room I was given was dirty. I was then given another room which faces the pool with a balcony, balcony didn't lock called to get it fixed and nothing was done about it, room had a weird musty odor and the a/c blew warm air. Needless to say I was tired of switching so I just stayed in the room b/c I was only here for a night. Elevators are useless when the night club is open, security allows the patron's of the night club to use the elevators before the guest! Left a message for the general manager to contact me but he never did, just shows how much this hotel cares about quality, customer service and comfort all of which are very important in the hospitality business!
November 23, 2013