Crowne Plaza Dallas Downtown

Hotel Front Desk: 1-214-7425678

Hotel Fax: 1-214-3793577

Hotel Email:

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM

Dallas Love Field Airport (DAL)

- Distance from hotel: 10 MI/ 16.09 KM South East l

- Take a right on Mockingbird. Take I-35 E South and exit

Dallas/Fort Worth International Airport (DFW)

- Distance from hotel: 17 MI/ 27.36 KM South l

- I35E west to 183 west, exit 121N and proceed into airport terminals using signage provided


DART West End Station

- Distance from hotel: 0.01 MI/ 0.02 KM South

- Dart West End Station directly across the street at the back of the hotel property (about 100 yards away).

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- Car Parking Available

- Self-Parking Fee: 16.00 USD

- Valet Parking Available

- Valet Parking Fee: 24.00 USD

- Hotel parking attached eight-story covered secured parking garage. $16 for overnight parking, with in and out privligies. Parking Height 6'5". No trucks with racks fifteen passenger vans or trailers will fit in the garage.

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Overall Experience


based on 242 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Excellent stay!


October 29, 2014


Hotel was nice, no issues at all. Only part was the breakfast area had glass bottles that stated "Vodka" on them, serving orange juice. I could have definitely gone without seeing that at 7am in the morning!

Overall stay was very pleasant and would definitely recommend this hotel. Price was reasonable as well, for staying in downtown Dallas.

Posted byHotelStaff
November 01, 2014
Dear MrsLeza, Thank you so much for staying with us here at the Crowne Plaza Dallas Downtown, and for the excellent review of our property. The issue with the orange juice dispensors, we promise, will be brought up with the management of the F&B department. We apologize that you had to see such a thing. Thank you again for your comments and staying with us, we hope to see you again soon. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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October 23, 2014

I made reservation 2 weeks in advance for my Siters's 21st Birthday. I requested a room with 2 beds and a balcony, and I was told that there was 1 avaliable. So I gave my credit Card Information and reserved the room I was told would be avaiable and ready! I was told that check in time was at 3pm. I arrived at 4:30pm expecting to check in, and I was told that my room was not ready because it hadn't been cleaned yet. So here I am WITH A RESERVATION and I'm not able to check in the room I was told was avaiable for me. The lady at the front desk offered another room to me with out a balcony. But the whole reason I even reserved a room in the first palce was because I WANTED A BALCONY! So, the lady at the desk tells me that she can have them clean the rom and it would only take 30mins. So I tell yes I would wait. I waited and waited. She told me she would call me when my room was ready. Well after 5:30pm rolled around and still no phone call I decided to call the front desk myself. The lady informed me that the room was STILL NOT READY, let me remind you check in time was 3pm and here it is 5:30pm and I was STILL NOT in a room! So finally at about 5:45pm I went to the front desk and there was another man there at this point, he could tell I was very upset and he asked what was going on and I told him, so then he put us in a room, but it only had 1 king size bed but thank God it did have a balcony, and he did knock off $20 on my bill. But to me that is not enough! I will NEVER stay here again and I WILL NEVER recommened it to anybody EVER! It's very upsetting that I reserved a room and I was suppose to be able to check in at 3pm but I was not put into a room until 6pm and it was NOT AT ALL the room I called and reserved! I find it very unprofessinal. This has NEVER hapend to me before and I will never come to this place again, it was awful!

Posted byHotelStaff
October 28, 2014
Dear NOT HAPPY!, We want to take the time to apologize to you that your room was not ready at 3:00 PM. We do attempt to have all rooms ready at this time, but this is never a guarantee. When it is stated that check-in time is at 3:00 PM, it is meant that check-in time begins at 3:00 PM. Just like many larger cities, including New York or Las Vegas, it is not a gaurantee that you will be able to check-in as soon as you arrive. I apologize that your room was not ready at 3:00 PM and that you had to wait until 5:30 PM. These types of situations do happen, and even though not the same room type, our staff was trying to get you into a room immediately, so you would not have to wait. Thank you for your comments, and your honesty about your feelings and how the situation was handled. We hope to see you again, so we might be able to give you a better experience. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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Filthy Overpriced Hotel!


October 20, 2014


Room was late being cleaned when I arrived, front desk staff had the we could care less attitude. Dated and dirty throughout the hotel. Ninth floor outdoor pool in desperate need of TLC, cigarette butts and beer cans left in the couch area missing cushions. Ate dinner at the restaurant one night looked like a disco dance party in there, food was over salted and over priced. Kids couldn't use the vending machines because they were all empty? good thing the 7-Eleven was close. Only positive was the hotel shuttle guy who gave us a ride to a nearby club. Stay away from this place it's a dump.

Posted byHotelStaff
October 22, 2014
Dear lenovich, We want to thank you for leaving a comment and a star rating on IHG. We value all of our guests' opinions and it is these comments and opionions that let us know where improvement is need. We want to apologize to you for the issues you experienced during your stay, and let you know it is not a normal occurance for the vending machines to be empty. We do have a brand recommended vendor that services the vending machines and I am assuming that the machines on your floor were heavily used. As for the the cleanliness of the hotel, we really cannont comment, because the housekeeping staff is diligently cleaning, regulary throughout the day all public spaces, and hallways. Due to heavy traffic, with high occupancy, it may have been a battle to keep up during your stay. The truth is, we are sorry if you found us less than satisfactory, but we are working to make sure this does not happen to other guests. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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Unusual experience


October 19, 2014


My husband and I travel for work and we always stay at IHG properties but this visit the customer a service and room quality was not good. We requested an early check in a 1p and the front desk employee confirmed this but our room was not ready until 2:45p. The main issue with this was upon check in at 1p we were told to come back in 30 min. We were given a key to tour the property and we unloaded our car. When we returned to the desk at 1:30p we were told early check ins were a courtesy and not a guarantee. I understand this but am confused why we were told to report back to the front desk in 30 minutes. Now our car was unloaded and we were forced to remain in the lobby until our room was ready or walk around with a hotel cart full of our luggage. We were also told the hotel was full and they were struggling to have the rooms ready which confused me since my husband called the hotel directly the day before asking for a noon check in and was told they could not do noon but could do a 1p check in. Upon check in we received nothing for being a platinum member. Our room was clean but had an extension cord to connect the refrigerator, microwave, and coffee pot. Also the Ethernet cord was exposed and curled up in the corner, then went under the carpet and came out on the other side. I have pictures of each if needed. On the morning of our check out about 9am doors kept opening and slamming shut for about 20 minutes waking us up. I assumed it was people checking out and opened my door to find he cleaning crew. They had flipped over the safety latch on all the doors around us and we're going in and out of the rooms allowing the doors to slam each time. I opened the door and told them it was loud. They apologized and stopped for a little bit but eventually the slamming resumed.

Posted byHotelStaff
October 22, 2014
Dear Wood2, We apologize for the inconvenience involved in the delayed check-in. We value all of the comments found in these reviews, because they show us where our challenges lie. It is unfortunate that you experienced our services on a bad day, and we are truly sorry. Thank you for leaving the comment. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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