Crowne Plaza Dallas Downtown

Hotel Front Desk: 1-214-7425678

Hotel Fax: 1-214-3793577

Hotel Email: bangerer@crownedallas.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Dallas Love Field Airport (DAL)

- Distance from hotel: 10 MI/ 16.09 KM South East l

- Take a right on Mockingbird. Take I-35 E South and exit

Dallas/Fort Worth International Airport (DFW)

- Distance from hotel: 17 MI/ 27.36 KM South l

- I35E west to 183 west, exit 121N and proceed into airport terminals using signage provided

Subway

DART West End Station

- Distance from hotel: 0.01 MI/ 0.02 KM South

- Dart West End Station directly across the street at the back of the hotel property (about 100 yards away).

Print Hotel Fact Sheet

- Car Parking Available

- Self-Parking Fee: 16.00 USD

- Valet Parking Available

- Valet Parking Fee: 24.00 USD

- Hotel parking attached eight-story covered secured parking garage. $16 for overnight parking, with in and out privligies. Parking Height 6'5". No trucks with racks fifteen passenger vans or trailers will fit in the garage.

Print Hotel Fact Sheet

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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.3

based on 338 reviews
59%
Recommend This Property
Read All Reviews

Ratings Breakdown

338reviews

  • 5 Stars
    105
  • 4 Stars
    68
  • 3 Stars
    54
  • 2 Stars
    50
  • 1 Stars
    61

AWESOME EXPERIENCE

By

16 April 2015

club

The Staff was AMAZING!!! the room was clean and comfortable. I stayed in the Uptown and the Downtown locations and
I had an Excellent experience in both locations!!!

Posted by HotelStaff
17 April 2015
Dear JPGeorgia, Thank you for staying with us at the Crowne Plaza Dallas Downtown, and for writing this fantastic five star review of our property. We are very glad you had such an awesome experience with us, and hope to see you again soon. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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Exceptional Service with a smile. Clean and classy!

By

16 April 2015

platinumelite

I stayed here for a business trip for 2 days and it was such a great experience I flew my fiance into Dallas and stayed an additional 2 days. Great service from valet and bellman to front desk and housekeeping. The room service was quick and prepared very nicely as well. Only complaint if any was the night auditor who was not accustomed to customer service and left a bad taste in my mouth concerning my folio after I had departed. This was corrected by a lady named peggy who deeply apologized when she did not have to and made sure I was completely satisfied before hanging up the phone. Overall another great hotel from IHG...Thank you for the experience I will definitely be staying here again.

Posted by HotelStaff
17 April 2015
Dear Socallouie, Thank you for staying with us at the Crowne Plaza Dallas Downtown, and for your wonderful review of our property here. We are so very thrilled that you had such an exceptional experience with our staff and property, with the exception of the night auditor. We truly appreciate the five star review and will make sure Peggy knows you mentioned her specifically. Thank you again. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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Good value for money downtown Dallas

By

11 April 2015

Nice updated room in good hotel at walking distance from most of the nice places downtown.

Posted by HotelStaff
13 April 2015
Dear Pollux, Thank you for staying with us at the Crowne Plaza Dallas Downtown. We are very glad that you found us updated and a good hotel within walking distance to several nice attractions. We appreciate you rating us for stars, and want to thank you for just being you. Again thank you for staying with us, staying real, and being you. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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very rude staff

By

08 April 2015

club

Man that checked us in was very friendly and helpful
But room was not as expected and ended up getting second room
Hallway had bad smell in it and beds were very hard and not very comfortable. In the morning when checking out lady at counter was very rude. Also was told parking was added to bill but when went to leave parking garage had to pay for parking again.at this point I will never stay at that location again and will tell everyone I know not to stay there

Posted by HotelStaff
10 April 2015
Dear montej, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for taking the time to review our property. We are very sorry that you had an issue with the morning staff and parking. As for the odor on your floor, we have replaced the carpet pad on several floors to combat this issue. Thank you again for your comments and understanding. We are sorry that you will not be staying with us again. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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