Crowne Plaza Dallas Downtown

Hotel Front Desk: 1-214-7425678

Hotel Fax: 1-214-3793577

Hotel Email: frontdesk@crownedallas.com

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Dallas Love Field Airport (DAL)

- Distance from hotel: 10 MI/ 16.09 KM South East l

- Take a right on Mockingbird. Take I-35 E South and exit

Dallas/Fort Worth International Airport (DFW)

- Distance from hotel: 17 MI/ 27.36 KM South l

- I35E west to 183 west, exit 121N and proceed into airport terminals using signage provided

Subway

DART West End Station

- Distance from hotel: 0.01 MI/ 0.02 KM South

- Dart West End Station directly across the street at the back of the hotel property (about 100 yards away).

Print Hotel Fact Sheet

- Car Parking Available

- Self-Parking Fee: 16.00 USD

- Valet Parking Available

- Valet Parking Fee: 24.00 USD

- Hotel parking attached eight-story covered secured parking garage. $16 for overnight parking, with in and out privligies. Parking Height 6'5". No trucks with racks fifteen passenger vans or trailers will fit in the garage.

Print Hotel Fact Sheet

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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.3

based on 215 reviews
59%
Recommend This Property
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Ratings Breakdown

215reviews

  • 5 Stars
    69
  • 4 Stars
    39
  • 3 Stars
    33
  • 2 Stars
    35
  • 1 Stars
    39

Older hotel needs an update

By

September 25, 2014

platinumelite

no executive club

bad room configurations

old leaking fixtures

as usual staff did what they could at an older property

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Not happy with my stay

By

September 14, 2014

club

I had a horrible night in a dirty room that I shared with several crickets (dead and alive). I loved getting up at night only to find that I would step on a cricket with bare feet on the way to the bathroom. While trying to kill crickets, I found that the carpet design really made it hard to find anything on the floor. As I searched, I found several dead crickets, as well as some trash that obviously wasn't vacuumed when the room was cleaned earlier. So to have crickets and a room that wasn't adequately cleaned made me very unsatisfied with my stay. To top it off, the crickets were making loud chirping noises which kept me up all night. The customer service response to my complaint was poor and indifferent. They didn't even offer me a complementary breakfast.

Posted byHotelStaff
September 23, 2014
Dear MTuck, Thank you for taking your time in reviewing our hotel. First, and foremost, I must apologize for the inconvenience of the crickets. This is a challenge that every hotel in the area faces and we have even gone as far as stepping up our extermination of the hotel to weekly. Regarding the customer service response, needless to say it seems less than accommodating. I have shared your comments with our chief engineer and our front office manager and you should see noted improvement in the future. thank you again for taking your time and if I can be of any further service, please do not hesitate to contact me. Matthew Keller Director of Rooms
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Business stay

By

September 08, 2014

The bed was too firm for me. I had to pay for breakfast, and dinner. I was there for one night. So, I didn't get a chance to use the shuttle services. Even though I had to pay for breakfast and dinner, the price wasn't too high.

Posted byHotelStaff
September 23, 2014
Dear Visiting Dallas, Thank you for taking your time in reviewing our hotel. We are pleased we were able to meet your business needs and look forward to your return. If we can be of any more service, please do not hesitate to let us know. Your success is our success! Sincerely, Matthew Keller Director of Rooms
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Excellent service and very nice room.

By

September 04, 2014

platinumelite

Front desk and hotel service people are great. My room was more than adequate for my needs. A large room.

Posted byHotelStaff
September 23, 2014
Dear Anonymous, Thank you for taking your time in reviewing our hotel and we are thrilled with your comments. We look forward to your return. Sincerely, Matthew Keller Director of Rooms
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