Crowne Plaza Dallas Downtown

Hotel Front Desk: 1-214-7425678

Hotel Fax: 1-214-3793577

Hotel Email:

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM

Dallas Love Field Airport (DAL)

- Distance from hotel: 10 MI/ 16.09 KM South East l

- Take a right on Mockingbird. Take I-35 E South and exit

Dallas/Fort Worth International Airport (DFW)

- Distance from hotel: 17 MI/ 27.36 KM South l

- I35E west to 183 west, exit 121N and proceed into airport terminals using signage provided


DART West End Station

- Distance from hotel: 0.01 MI/ 0.02 KM South

- Dart West End Station directly across the street at the back of the hotel property (about 100 yards away).

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- Car Parking Available

- Self-Parking Fee: 16.00 USD

- Valet Parking Available

- Valet Parking Fee: 24.00 USD

- Hotel parking attached eight-story covered secured parking garage. $16 for overnight parking, with in and out privligies. Parking Height 6'5". No trucks with racks fifteen passenger vans or trailers will fit in the garage.

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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 370 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Great service


May 30, 2015

The Fridge was noisy!! Our friends A/C in their room leaked onto the carpet!!! The smell in hall after clean-up was pretty bad but after that it smelled as if they sprayed too much of an odor counteractant !! But that was not my room so it did not effect me negatively!! I also will say that Bradley @ the Front Desk
is a real asset to your Company !! He was extemely nice and very helpful!!! He Exemplified Hospitality!!!

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It was...ok..


May 29, 2015

Overall it was an OK stay. Attitude of the staff upon check in was awful. It was more I was an inconvenience to some of them. Came into contact with the day front desk staff the 4 days I was there, they seemed to be more pleasant than the night front desk crew. Much better attitude, and very helpful. I will check in before 5PM from now on, If I need to stay here again. Room service food and staff were great! Bar staff, great! Room, VERY HOT! Could not get the air to go down past 78. Upon talking to several other guests in the elevator, they had the same issues.

Posted by HotelStaff
June 01, 2015
Dear businessguy24, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for taking the time to review our property. We are sorry that you had issues with our evening front desk staff, as well as with your air conditioning. Thank you again for your comments, we will share them with all of our staff to ensure we can improve. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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Older property which needs updating.


May 28, 2015

We stayed here because we got a very reduced rate through a third party over the Memorial Day weekend. Pictures on the internet made it look more upscale than it really was. Walls were thin and we could hear the couple next door having sex around 11 at night and again the next morning. Sheets felt like they were coated in rubber. Blanket had a hole large enough to easily put your fist through. Bathroom was so small you almost tripped over the toilet to get into the shower.
Business center was convenient and up to date. Parking on the weekend was good, but as soon as businesses opened on Tuesday, drivers zoomed around the parking garage to find a spot. No sentry on duty during the weekend and the gate was always open. However, one needed to use their room key to gain access to the hotel rooms from the garage, so that was reassuring.
Staff was pleasant and helpful. Buffet breakfast was the usual found at IHG hotels. We ate late so it was a little sad.

Posted by HotelStaff
June 01, 2015
Dear CayeJ, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your review. We are sorry you received such a poor idea of our property and the security it has. We may not be the best in downtown Dallas, but we are certainly the best for the money. Thank you again for your comments. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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Wonderful Stay


May 28, 2015

When I arrived the staff treated me like royalty. They took my bags greeted me with kind remarks , asked if they could help with anything. They were very nice. Rooms were clean and neat. The one set back is the elevators were a bit slow. Overall a great experience.

Posted by HotelStaff
June 01, 2015
Dear Texas Select, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your wonderfully excellent five star review. We appreciate the kind comments and are glad that you enjoyed your stay with us. Thank you again for staying and we wish you many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
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