Rated 3.6 out of 5 by 104
Rated 2.0 out of 5.0 by jenn22 Don't count on shuttle service
We stayed there because Customer Care said there was a shuttle service available. When I checked in they said yes, they would be able to take us to the American Airlines Center for a concert and made us a reservation. We caught the shuttle service with no problems but when we got there and asked where we meet after the concert, we were informed that the service stops at 10:30. The concert wasn't going to be over before 11:30 so we had to figure something else out. We should have been informed of that ahead of time. It was freezing after the concert and it took us at least an hour to catch a cab.
February 25, 2013
Rated 2.0 out of 5.0 by Hghghghghg SOP for 12 years
We have been staying here for YEARS. Flight Options. So my comments most likely will not change anything soon
The dinner service in your bar is terrible. This time, it took 60 minutes ,a full hour ,to get the salmon. The filet was small and there was more romaine lettuce than anything else on the plate. My buddies meals all came in varying times. There were four of us eating plus one other guy.
Recently, I was here alone. I ordered Glenfiddich18 yr scotch. Paid $20.00 for the drink. The bartender measured exactly one fluid ounce. Thats how you get well booze. Not SCOTCH. Which cost $80.00 bottle. That's not how I usually get 18 yr scotch. Glass filled with ice,then filled with scotch
Air conditioning in the guest rooms is nonexistent . I'm from Michigan. I like my room to be about 65-68 degrees. Impossible here.
Breakfast is good and the breakfast servers are great.
The last guy I flew with says he has had good service in the restaurant for dinner. So maybe it is the bar staff.
February 21, 2013
Rated 2.0 out of 5.0 by Doogie1976 AC
My rooms air conditioner was terrible. It did not cool my room. I had the hotel fix the ac and they attempted. But no change. I would expect a room that cost this much a nite to be a better facility. And there was no compensation from the hotel for me. Nothing like free points. Money off the room. Nothing just a sorry. You know sometimes sorry isnt enough. I stay at a hotel from the holiday family almost every week. Not because i have to but because i want to. Hopefully this is not the way all the HI family works.
February 19, 2013
Rated 2.0 out of 5.0 by LucyE1 VERY UNCOMFORTABLE STAY
Although I attended a great event at the Crowne Plaza, I must say the stay was just the opposite. First, the toilet was clogged and would not flush so I called the front desk. Second, after waiting 2 hours for the heat to warm the room, I placed another call to the front desk. After placing both calls, maintenance responded quickly. When the room warmed up, it became too hot so I adjusted the temperature from 75 to 60. The room temperature never cooled down and I decided not to call the front desk again, fearing that another adjustment would leave me with dealing with a cold room for the rest of my stay.
February 15, 2013
Rated 2.0 out of 5.0 by rsidave Going downhill
I have stayed at this property on many occasions over the last 10 years. It seems like every year the building condition, room condition and the quality of the staff seems to be degrading.
Upon checking in there was a long line but no line for the Priority check in. I stepped into the Priority section and it was annouced by the front desk personnel that we needed to form one line. This was at a high volume check in time...5 PM and just one person at the front desk.
Once I was in my room I found it to be abnormally warm. I tried adjusting the thermostat and no change in the 82 deg. temperature of the room after 10 minutes. I called the front desk and instead of immediatly moving me to another room, they told me maintenence would be right there. After a 30 min. wait, I called the front desk again and they decided to move me.
I will be looking at other properties the next time I visit the Dallas area.
February 11, 2013
Rated 5.0 out of 5.0 by RDB123 Courteous staff and spacious room
This hotel has everything you need under one roof. The staff was very helpful from check-in to check-out. Very convenient location and easy to get to any part of Dallas. I highly recommend this hotel for the business professional or casual traveler.
February 10, 2013
Rated 5.0 out of 5.0 by kaye3 Nice surprise
For the first leg of our trip we stayed at a charming B&B while my husband attended a conference in downtown Dallas. We then moved onto the Plaza because my husband had a class in the hotel. I was sad to leave the B&B --but the Crowne Plaza was nice in a different way.
This hotel was clean, the bed comfortable, the pillows fluffy and the showers hot. We slept well. The staff was friendly and helpful.
I took the hotel shuttle to the train station and so was able to go to downtown Dallas everyday while my husband was in class. The shuttle drivers were always kind and helpful.
This hotel is not in a walkable area--but the shuttle made it possible to go to places that were. Nice hotel. We both were very satisfied.
February 5, 2013
Rated 1.0 out of 5.0 by disappointed436 Terrible
I checked in at 3:00 PM and waited 25 minutes for a room. Had to wait in line twice.
My priority number was not part of my reservation, despite the fact that I had called it in a week earlier. I still don't have my points. The front desk guy was rude. When I asked if my platinum status entitled me to an upgrade or any perks, he said "you're all set" in a tone that "get away from me".
This building is old and looks it. The room was very small and crowded. Low ceilings. Some cosmetic updates. The heater was so loud I had to turn it off.
When I returned to my room on one day at 5:00 PM, my room had not been serviced. I called down to the front desk to ask for service and they said they'd send someone right over. I told them them I had to occupy the room until 6:00 PM and there wasn't room for me and a housekeeper in the room at the same time. They said 6:00 PM was too late!. So I talked to the manager and he managed to get my room serviced after 6:00 PM.
The Gym is very small. Free weights with no bench. Restauarant was OK for breakfast.
This was the rudest group of Crowne Plaza employees I ever encountered.
February 2, 2013
Rated 2.0 out of 5.0 by Daktari Sometime things happen
A pleasant and productive stay except for the bathroom sink having a backflow of sewage water that never did drain out of the sink. Otherwise the room was clean and comfortable.
January 29, 2013
Rated 4.0 out of 5.0 by floatin01 nice hotel, food good but a little pricey
food tasted great, floor was lumpy(need to replace carpet in dining room) and a little overpriced. But, it was good.
January 25, 2013
Rated 5.0 out of 5.0 by Susancat Wonderful service
If you want personnel attention this is the place to stay. I always stay here when I am in Dallas. The staff is the nicest group of people you will ever meet in a hotel. I would like softer sheets but that's the only thing I would change. If they have New England Clam Chowder on the menu get it, best I have ever had!!
January 24, 2013
Rated 5.0 out of 5.0 by Esbo Outstanding staff.
The Staff were tremendously helpful. They went out of their way to make my experience pleasant,
January 22, 2013
Rated 1.0 out of 5.0 by eggs Jan 14th stay
My bill is not correct. They have not been able to provide me a invoice that matches my credit card charage. The Priorty Club in this location is in name only.. A Platinum Club member is issued two tokens if you stay one night on two nights. No Priorty club room or breakfast room is avialable. However, a club memberr is given a bottle of water. In the future I will stay where a Platinum member is welcomed.
January 21, 2013
Rated 2.0 out of 5.0 by gh1234567 no air
Room A/c system did not work, no way to cool down room. very uncomfortable
January 18, 2013
Rated 3.0 out of 5.0 by cmkfinch Great People...Sad room
Room was smelly. Unfortunately I stay here monthly and it is declining quickly over the past year or two.
I appreciate the service of the military people that stay at this hotel during their time here, they are somewhat loud late at night.
(It is the least I can put up with as I know they are very brave and are preparing to serve our country)
The heater (and A/C) would only blow hot air and the room had to be at least 85-90 degrees when i opened the door. I tried to turn it to cool and only hot air would blow.
I called the front desk and they were very polite and sent maintenance right up.
The maintenance person came up and fixed it right away.
Great people! Old room! Bed was not supportive.
January 16, 2013
Rated 5.0 out of 5.0 by smtop Great stay!
The bed was comfortable, room was great and the price was terrific!
January 8, 2013
Rated 5.0 out of 5.0 by WorJ Good Hotel with good service
Hotel was nice and clean. The staff was very nice, and we didn't have any problems with our stay. I really like the free parking and the room was large as well.
January 7, 2013
Rated 5.0 out of 5.0 by Falcon57 Great Experience
This hotel was everything I was looking for and more! My girlfriend and I wanted to do something fun for New Year's Eve so we got in the car and drove to Dallas. This hotel gave us a great rate on very short notice. It was clean and comfortable, and the staff was very friendly. The free shuttle downtown was very convenient. When I checked out I was already satisfied with my experience and before I could walk out the door, they handed me a $25 Visa gift card just for staying with them! This place was great and I highly recommend it.
January 7, 2013
Rated 4.0 out of 5.0 by Brooklyn59 Wonderful, confortable rooms at very reasonable prices...
They did a very good job of providing very good service on a very busy day like New Years Eve.
January 6, 2013
Rated 5.0 out of 5.0 by motownman Super Service and great rooms
I really enjoyed my stay at Crown Plaza, Alisha was a great source of help. I also want to say I appreciate the help from Michael, Brenda and whats the bold head guy, he is a driver but he is funny, oh I remeber Emmanuel. Thanks for the friendships and memories.
January 5, 2013
Rated 2.0 out of 5.0 by CS27 Great omelet, terrible room
Got there and the heater was broken in several rooms and was not fixed by the next morning. Went to bed cold, woke up colder.
December 21, 2012
Rated 5.0 out of 5.0 by Swar Very Hospitable staff
I enjoyed staff hospitality. A great place to stay with family.Thank You
December 8, 2012
Rated 3.0 out of 5.0 by rushfan great staff but a little run down
Staff was very nice and attentive, but the hotel is older and a little run down. For example, the ice machine did not work on the 4 floors that we tried, but the restaruant staff was very nice to give us the ice we needed. The room was clean and the bed was comfortable. There were little things like the faucet in the bathroom was loose and the carpet was worn with a few minor stains. The location was reasonable for our event at American Airlines Arena, but we looked out our window to see a couple of adult video/book stores.
December 4, 2012
Rated 5.0 out of 5.0 by HOUAP6804 wonderful staff
wonderful staff at every turn. Enjoyed the facilities, everything was in good shape and working order. Good food, convenient location, I'd recommend to anyone to stay here. Thank you CP staff!
November 30, 2012
Rated 5.0 out of 5.0 by Dillon Met my Expectations
I was please with the service I received at this location. The staff was very friendly and informative.
I would highly recommend this location.
November 26, 2012
Rated 4.0 out of 5.0 by Ral20 Comfortable room and good value
The shuttle service allowed me to attend a nearby 2-day seminar without renting a car, a big savings. Front desk and shuttle staff were very helpful and friendly.
November 16, 2012
Rated 5.0 out of 5.0 by Johnell Great business trip
Stay here often for business, getting to where the staff knows me by name! Breakfast is always good and staff has always treated me well with never an issue. The signal to the TV went out a few times last night but probably cannot be blamed on them. The rooms could be updated but the bed was good, dark curtains for sleeping.
November 7, 2012
Rated 1.0 out of 5.0 by MEMO THE WORSE SERVICE
I HAD THE WORSE EXPERIENCE IN THE ALL HOTEL OF THIS COMPANY I EVER BEEN. FIRST I DIDN`T RECIVED THE ROOM I 'D RECERVED. THEN THE NEXT NIGHT THEY CHANGE MY ROOM AND WHEN I GET THERE AT NIGHT, THE ROOM WAS NOT CLEANED. THERE WAS BOTTLE OF WATER OPENED, GLASS OF WATER WHIT LIPSTICK, AND THE BED WAS NOT MADE IT. WHEN I WENT TO THE FRONT DESK THEY JUST TELL ME "WE CAN`T DO NOTHING, AND IF YOU WANT YOU CAN LEAVE THE ROOM AND LOOK FOR ANOTHER HOTEL, BECOUSE WE ARE FULL". FINALLY A LADY TELL ME THAT SHE CAN HELP ME TO CLEAN THE ROOM AND THEY GIVE ME A 50% DESCOUNT FOR THAT NIGHT.
IT`S WAS THE WORSE EXPERIENCE IN THIS HOTEL.
November 5, 2012
Rated 5.0 out of 5.0 by Juli0019 Great Service, good coffee - Great value!
I was very pleased with my stay at Crowne Plaza in Dallas. I have stayed at much more expensive hotels that did not come close to the exceptional customer service I received at this wonderful hotel. All was clean, coffee really was good and the people were very service oriented and demonstrated taking care of the customers - including taking me to my office when there was a very long wait for taxis... I highly recommend this hotel. Great staff, great management! Well done.
November 4, 2012
Rated 5.0 out of 5.0 by eclecticdoc Quiet, dark, great for sleeping late
Was lucky enough to be on the top floor. It was very quiet..room stayed dark with the curtains closed ..able to sleep late. Room was clean...nice separate bathroom and shower...good breakfast buffet....overall very happy with our experience
November 4, 2012