Rated 3.8 out of 5 by 173
Rated 5.0 out of 5.0 by James20987 Best Stay in a Long Time
First of all, I'd like to note that after reading the reviews for the hotel, I didn't have very high expectations. However, after staying at the hotel for 4 nights, I have two theories. Most of the reviews must be for the wrong Crowne Plaza Hotel, not the Crowne Plaza Dallas-Market Center, which is where I thoroughly enjoyed my stay.
The staff at the front desk were extremely pleasant and helpful. They even had printed out instructions to our 2014 JW org International Convention destination, the AT&T Stadium. Our organization had set up a hospitality desk with printed maps that even showed which lot to use so each hotel region had it's own section, to eliminate congestion in traffic. The hotel staff was very helpful in allowing this to be set up so the hotel customers could benefit from that arrangement. It cut down on traffic congestion exponentially when directions were followed.
The room was beautiful, clean, and fresh smelling. the wallpaper was modern, the carpet was pleasing and free of dirt and debris, and very clean. I could find no fault with the clean bathroom as well, and the towels were clean and fresh smelling. The room even had a small mini fridge which accommodated all the snacks and lunches we had brought per the directions for the International Convention food arrangements. The bed was slightly more firm than I would like, but I'm afraid I like my mattress plushy soft, which would give most people back trouble the next morning, but my wife said it was perfect. The room also had a widescreen modern TV with ports on the back for input. All the lights had extra electrical sockets on them, great for running devices anywhere you were comfortable. The air conditioning system was definitely responsive, in spite of the bad reviews some gave, and was more than capable of keeping us comfortably cool.
The elevators were really fast, and it was just a quick trip up and down. Even at peak traffic times, it wasn't too long of a wait.
The breakfast buffet was great. Fresh fruit, already cut up - a definite perk to me, cereal, yogurt, prepared oatmeal with all the toppings, cold orange juice, scrambled eggs, potatoes, sausages, biscuits, gravy, salsa, pancakes, and probably more that I didn't see, because I know there was another bar outside the main buffet bar. The staff was very hard working and as soon as I had an empty finished plate in front of me, it was whisked away by the waiters or waitresses, sometimes before I noticed they were next to me.
Housekeeping did an excellent cleaning job, and were trustworthy and very polite and industrious as well.
There were two other doors in our room that seemed to lead to other rooms, but there was no way for occupants from the other rooms to open the door from the other side as there were no external handles. If you have family staying next door, you could open it up and share all the room for meals or for entertaining, which is awesome.
All in all, a great stay, and a great hotel, right off the Interstate. I simply don't understand why there are bad reviews, unless they had the wrong Crowne Plaza hotel, because I know there are at least 2 or 3 more Crowne Plaza hotels in the area but they are not the Crowne Plaza Dallas-Market Center hotel.
July 18, 2014
Rated 5.0 out of 5.0 by stm0041 My hotel of choice when in this part of Dallas
I have stayed here several times recently as my wife is a patient at UT Southwestern. The staff is so very friendly and go out of their way to make our stay enjoyable. The accommodations are excellent with a very comfortable bed , a good sized room, flat screen tv, shower/tub bathroom, free parking and free wifi. The room and hotel were very clean. The hotel is very convenient to the medical center.
The breakfast buffet was also very good with a wide selection of fresh fruit, coffee, juice, cereal, pastries, bacon, sausage, potatoes and cooked to order eggs. My custom spinach omelet was exceptional.
My kudos to Kelly at the front desk for her superior customer service.
July 17, 2014
Rated 5.0 out of 5.0 by Texas Tornado Beautiful property and great service
My overall stay at Crowne Plaza was great. The only problem was my husband's steak in the restaurant. It was fatty and had a lot of gristle. my chicken and my friends salmon was excellent. The service was great that night but service was bad the next morning. There was an International convention in the hotel and it was busy but we sat there for 20 minutes to get acknowledged. Otherwise our stay was great.
July 9, 2014