Rated 4.0 out of 5 by 70
Rated 5.0 out of 5.0 by Linda193 Wedding guests
We had our wedding guests stay here after the wedding. All the rooms were clean and comfortable. The breakfast in the morning was very good. I would stay there again.
October 26, 2013
Rated 3.0 out of 5.0 by Mike2000 My family's Oct18 stay
- Front desk very cordial.
- Room Guest Service Directory did not mention the indoor pool.
- Room Guest Service Directory did not mention the arcade.
- Pool area was littered with dirty towels on the floor Friday night and no clean towels available.
- Pool area remain littered with dirty towels in a big pile Saturday when I returned to use the pool.
- Arcade room had X-box, but no games for kids.
- Arcade change machine was out of service
- No Saturday newspapers available on Saturday morning. Can't the hotel offer the local daily paper or the NYTimes. I would have paid the price. Front desk suggested I go to a local gas station to pick up a paper.
- Hallway phones do not offer room-to-room service though the phone directions said it did.
The air conditioner system in the room was VERY loud ...
Check out was easy.
October 22, 2013
Rated 2.0 out of 5.0 by Mjsst Noise Level
There were two wedding parties and a bridge tournament during our stay. I specifically requested a quiet room. Unfortunately, one door across from us was continually being opened and slammed shut between 10:30 and 11:30 pm. Then about 12:30 some drunk people shouting obscenities came down the hall, people were clapping in the hall and again doors were slamming.
The people at the reception desk were pleasant and helpful, but the staff at the restaurant had to be tracked down to get juice, coffee, etc., and acted like we were imposing on them when we did.
Although the room was nice, at the price we paid, a refrigerator should be included.
October 16, 2013
Rated 3.0 out of 5.0 by Ralphy11 Reservations availability
I reserved my room in August for my daughter's wedding. We had a block of rooms reserved for our guests. When I arrived I was given a handicap room!!! I had reserved a room with a king size bed! In order to rectify this at check-in, I was given a room with two beds, not what I had requested but with a wedding gown to store and other wedding accessories I had no choice.
When my son arrived the following day he was met with the same situation. This is after traveling for 12 hours and with 2 young children. Do you only have handicap rooms available? This reservation was also made in August for the same wedding. After some discussion with the front desk they found him a room suitable for his family.
The only positive thing about this situation was breakfast vouchers!!
Talking about breakfast, the staff was inadequate as well as the quantity of food for the number of your guests. I guess you have some issues to address if you want to improve your quality of service.
October 16, 2013
Rated 3.0 out of 5.0 by Beelman2013 Luggage problems
We arrived here for a wedding. It was difficult to pull in the front of the hotel entrance. There was no bellman and no one to help with the luggage. So we had to find a cart and do it all ourselves.
The worst was checking out! there were no carts to be found. We were with a large wedding party and no one could find a cart. We went to other floors , waited in the lobby and checked out the parking lot. We asked at the desk , they said , we'll ask housekeeping to look for one? Finally after 30 minutes of this nonsense, we just made many trips to the car !!
October 16, 2013
Rated 2.0 out of 5.0 by NJnothappy Going downhill from the past
I have stayed at this hotel before. It was fine. The biggest problem with this stay was the fact that the elevators were horrible. There are 3 of them. 1 was out of service the entire week that I was there. The other 2 needed adjustments. No matter where you started out, the elevator took you to random floors in random directions. I stayed on the 4th floor. I pushed the down button to go to the lobby. Every single time the elevator came to get me, it took me up, most of the time to 10 and other stops. Oddly enough, the elevator NEVER stopped at 4 on the way down. I mentioned this to several of the front desk people. All week I was told that it was being worked on. One agent, Robert, actually had the nerved to tell me "You know, there are stairs." Great customer service. We were there for a convention and the mezzanine level was hard to keep the temperature under control. It took at least 4 calls to hotel staff to have anyone adjust the a/c. The staff there is relatively uncaring and definitely unresponsive. I would not recommend this hotel. The concierge lounge had little to nothing to offer at all. It was one of the poorest I'd ever seen. The internet was sketchy and erratic.
October 16, 2013
Rated 4.0 out of 5.0 by MartyD Huge improvement, a few problems remain
We have been coming to this hotel for several years for the Danbury Bridge Tournament every October. The recent renovation has done a remarkable job with the rooms and lobby area, and the hotel is much nicer than in the past.
There were only two things remaining that we found not to our liking:
1. The restaurant is still lacking. The menu was confined to an unappetizing buffet, and, although the prices were reasonable, we would rather pay a little more for better food and more choices. My wife is a vegetarian, and there was virtually nothing available that she could eat.
2. The AC in the ballrooms wasn't workin properly. The rooms were hot and stuffy, and the staff was unable to do anything to correct the problem.
October 16, 2013
Rated 2.0 out of 5.0 by wbazelow Poor Maintenance
The staff was excellent, but the hotel was in terrible shape. The toilet never functioned properly & it was too low. (It was the correct height for a toddler) The elevators were often not working. I thought it was a 4th rate hotel rather than a Crowne Plaza.
October 15, 2013
Rated 5.0 out of 5.0 by Varvara Thumbs Up
Kudos to Danbury Crowne Plaza. Exceptional and competent staff
October 13, 2013
Rated 5.0 out of 5.0 by ASHVAMOM2 Beautiful hotel
We only stayed one night and I wish we could have stayed more. The hotel was top-notch. The price is that of a 3-star but this hotel was definitely a 4-star. HIGHLY recommend it. Will definitely stay there again when in town.
October 8, 2013
Rated 5.0 out of 5.0 by Dave1373 Overall five-star experience for me
Facility itself was well-maintained and appointed; rooms were clean and comfortable; staff was friendly and accommodating; price was reasonable for what was offered. I would definitely stay at this hotel again.
October 2, 2013
Rated 4.0 out of 5.0 by Seabee27 Great service
All of the staff at the hotel were outstanding. The only issue I had was the lack of a refrigerator in the room, other than that I would not change a thing.
September 26, 2013
Rated 4.0 out of 5.0 by Cdlco2 Wonderful Bed!
We picked this hotel based on the Crowne Plaza's "sleep advantage" program. We travel a lot and have been disappointed MANY times with a lackluster, or even downright uncomfortable bed. My husband and I both have back issues, so when travelling, a good bed is of the highest priority for us. The Crowne Plaza was all that it promised! The bed was absolutely wonderful. It was the best night sleep, while on the road, that we have had in a long time. The room was large and very clean. The restaurant in the hotel, Jay's was good, with a eclectic menu that we enjoyed. I wanted to give it an excellent rating...but it was very noisy. Even after midnight, there were loud, raucous individuals roaming up and down the hall outside our room. We appreciate that there were 2 or 3 wedding receptions going on the weekend we were there, so we don't know how much the hotel can do about loud guests. We were on the 6th floor. I asked at check in for the quietest room that we could get....Anyway, we came prepared with earplugs, so it all worked out! Really a nice hotel. We will absolutely come again!
September 16, 2013
Rated 4.0 out of 5.0 by wak1 hot water is necessary
The room was great and clean and the bed was wonderful. My first night I arrived back in the room late and there was no hot water, so no shower. The next morning, I got hot water right away.
September 11, 2013
Rated 5.0 out of 5.0 by Golfer60 Great stay
Great hotel and so conveniently located. Enjoyed breakfast buffet.
September 5, 2013
Rated 5.0 out of 5.0 by Caroline2013 Wedding guest accommodation success
Helpful to organize
Provided a great price for my guests
Work with me on last min changes
Rooms are good condition
September 4, 2013
Rated 4.0 out of 5.0 by momofhockeyplayer temperature
Temperature in hotel was much too cold, unable to sit at Jay's for long due to excessively cold room temperature. Also inconvenient to have 1 elevator out of service. People working at concierge desk very friendly and helpful.
September 4, 2013
Rated 5.0 out of 5.0 by Judy140 Great Service
We were there for a family wedding. Service was excellent, and all requests were fulfilled very quickly. Room was clean and comfortable. Breakfast buffet was very good, fruit was excellent. Conveniently located as well.
September 3, 2013
Rated 3.0 out of 5.0 by hikertraveler Good hotel but odd maintenance issues
Hotel location is good - right off of I84. Rooms are clean and well-kept. Hotel bar is good and has nice patio. We stayed for 2 nights and found that on all 3 days there were odd maintenance issues throughout the hotel. We were there for a wedding and my niece had the suite on the 10 th flr. The shower drain was clogged and required a repair man to unclog the drain amidst all the women getting their makeup and hair done. Grandparents of the bride found that their desk clock showed incorrect time and would not set. Again a repair man was called and had to disassemble the entire clock before announcing it was repaired. Finally, during the entire stay, only 1 or 2 of the 3 elevators were working. This was especially a problem on Saturday, 8/31, when 2 weddings parties were staying in the hotel and a large convention was occurring. Folks were waiting 5-10 mins. for an elevator.
Not acceptable, and diminished what was a pretty good hotel.
September 3, 2013
Rated 5.0 out of 5.0 by Nonsocialbutterfly Wonderful
This hotel provided a great atmosphere for the relaxing weekend that my husband and I needed.
The room was clean and nicely decorated. The staff was always pleasant and very helpful.
Crowne Plaza Danbury will now be our go to spot for some alone time.
August 28, 2013
Rated 5.0 out of 5.0 by dolphin72 Bed matress way too soft
The room was very clean, but as stated above the matress was entirely too soft. It made for a not so comfortable and restful sleep. The only inconvienence was the ice machine on our floor was broken and it took quite awhile for room service to bring up a bucket of ice . The vending machine was also not accepting coins I tried all phone numbers and all went to voice mail except room service who brought us the ice. I went down to the desk on three different occasions and notified the personnel about the machines being out of service. Other than that our stay was verygood.
August 28, 2013
Rated 5.0 out of 5.0 by cian4 Helpful staff and comfortable rooms
I really enjoyed my stay at the Crowne Plaza. My husband, son and I stayed 2 nights because of a family wedding. We had a double room. It looked modern and new. The pillows and beds were comfortable. The sheets were a bit too crisp and the room thermostat was hard to get correctly regulated. We had their buffet breakfast in the morning which was excellent. I also used their fitness room which was nicely equipped and my husband enjoyed the pool. The staff were very helpful. I left my pillow (which I always travel with) in the room. They called me back to say they had found it and would hold it for a family member to swing by and pick it up. On top of all this the room way very affordable.
August 22, 2013
Rated 5.0 out of 5.0 by Chrisrf Staff was excellent! Room and Hotel very clean and comfortable
The two ladies at the front desk were very helpful with some issues we had that were related to us not being prepared. They were pleasant and helpful!
Our stay was excellent
The bed sheets were a little uncomfortable and loud
August 22, 2013
Rated 5.0 out of 5.0 by Safe Mini Vacation
We stayed at this hotel on our way home from a mini vacation ( 2 days) in NY. The hotel itself is kept very clean, and the staff was exceptional. Polite, courteous, and most helpful when we asked for a place locally to dine. The interior is very attractive as well as the rooms. The beds were very comfortable and we slept well. We also enjoyed a delicious complimentary breakfast the next morning. The only small fault I see is that the pool is located pretty far from most of the rooms. The date we were there a "kid party" was going on in the pool area which made it quite congested, otherwise everything was great. I would recommend this hotel.
August 18, 2013
Rated 5.0 out of 5.0 by HAPPYCAMPER6754327 GREAT STAY
THE STAFF WAS VERY FRIENDLY AND HELPFUL FROM THE DAY TIME STAFF TO THE LATE NIGHT STAFF EVERYONE WAS VERY POLITE AND HELPFUL.
August 8, 2013
Rated 5.0 out of 5.0 by Betty67 Great Experience
Thank you so much for a wonderful stay. Your staff went out of their way to ensure that everyone was treated with the utmost care . We are so happy that your hotel was chosen for our guests at our son's wedding. We look forward to staying at your hotel in the future.
August 3, 2013
Rated 5.0 out of 5.0 by Mich929 Great service and atmosphere
Where do I begin....The room was comfortable ,clean and beautiful .
My friend and I have stayed here before when it was under a different management group. Our experience back then was not so great, room was dirty the food was not so appealing. Now that the new mangament group has taken over , the food is out of this world and the service is on point and the rooms are beautiful ! We spent most of our time in the bar and patio area, which was modern and chic. The staff was professional and. friendly . I would recommend staying here , having a couple of cocktails , eating one of their wonderful entrees , then taking a swim in the indoor salt water pool. That's what we did and will do again next month!
August 3, 2013
Rated 5.0 out of 5.0 by silvia009 Great Stay
Stayed one night before an interview. The gym had good equipment. They had a nice pool but I did not use it. I had dinner at the restaurant and the food was great. They had a live band playing out in the patio lounge area. Which was very good and helped me relax at te end of the day. The room was very comfortable and I woke up refreshed and ready for my interview. I would reommend this hotel to anyone staying here.
July 25, 2013
Rated 1.0 out of 5.0 by SusanK123 Pretty is as pretty does...
Without a doubt all the renovation money went into decor. The lobby, hallways and rooms are beautiful but the plumbing is frightening. My shower was luke warm, the tub didn't drain, and the water did not run clear. I mentioned my dissatisfaction to another guest who confirmed their experience was the same. Would not stay here again.
July 9, 2013
Rated 5.0 out of 5.0 by goofygal I thought my trip fun was done.....'til I saw this pool
IF an indoor heated pool is an important part of your regimen, THISIS the place.....what a delightful experience to start or end the day.....adult and children alike will enjoy this pool.
The restaurants are great and so much better than heading back out after driving all day and looking to another day of driving.
The staff team was very helpful...even with special requests.
July 2, 2013