Rated 4.0 out of 5 by 70
Rated 5.0 out of 5.0 by Booga58 Pool Facilities
Although I enjoyed my experience at your hotel, it could have been better if the pool area was warmer. Even the area where the ping pong table was located was really freezing. It was like the air conditioning was running and of course it was winter time. So we didn't get to enjoy the pool as much as I would have liked. Overall, though, it was a excellent. Thank you
December 11, 2013
Rated 5.0 out of 5.0 by Dubsparis Very nice and comfortable room.
Very large room, very comfortable, nice bedding, at reasonable prices.
December 4, 2013
Rated 3.0 out of 5.0 by JeepGal Crowne Plaza - Danbury
I arrived at Crowne Plaza in Danbury on Thanksgiving night. I had asked for a handicapped room. I was given one and was helped to my room by one of the staff, who brought up my bags.
The front desk people were nice and the man who brought the bags up was very pleasant. However, the bed in my room, was not on a frame. Thus, it was very low to the floor. Had I noticed that feature immediately, I would have asked to be placed in another room.
I have trouble getting in and out of bed, due to my disability. Having the bed directly on the floor made getting in and out far more difficult. The next morning, I did ask to be moved and the hotel was gracious about doing so. However, the next room I was moved to had NO handicapped bars in the bathroom near the commode. That was another difficulty I encountered.
My room was right behind an air handler. The entire night was a series of the handler kicking on and off and the entire wall shaking. It shook so hard, that the plastic shelf in the bathroom holding the toiletries fell off and broke on the floor!
The room service was good, but not great! I asked for a burger that was cooked medium and it was so overdone, it was really not very enjoyable. The salad was good and the soup was good but not hardly warm. When I called for room service, I tried twice and there was no answer. I finally called the front desk and they took my order.
The furniture in the room was hardly what one might see as comfortable. The occasional chair was stiff and not relaxing to sit in. The desk chair had virtually no cushion in the seat and was very uncomfortable and there were no other seating options.
The staff was pleasant, but my impression was that the hotel was staffed by young people who had more interest in their own agenda than in doing their jobs. I called for someone to pick up my luggage when I was checking out, and waited 55 minutes, since the bellman was off property!! The young man who finally came was very pleasant and very accomodating, but waiting 55 minutes clouded my ability to appreciate his spirit.
The hotel appears to be a hang out for the 20 somethings on the weekends. That is great, if that is what you come for. But, as a hotel customer, perhaps the interest of the staff was in the gatherings, rather than the operation of the hotel.
I was placed on the concierge level, as noted by the front desk person, however, the concierge facility was closed for the weekend, since it was Thanksgiving!!! No one mentioned that at the time I registered. And, I was not sure what the holiday had to do with the operation of the Concierge Room.
In all , I was disappointed with this facility. It is well placed and in a really good location. However, the lack of services and the lack of customer focus left me wondering how they survive, as a hotel.
December 4, 2013