Rated 4.0 out of 5.0 by wtwalker great staff
very helpful. the manager's happy hour on Wednesday was very friendly and relaxing. The property is old, but has been remodelled recently. Room lighting is rather dark. rooms look clean, but old design.
April 30, 2013
Rated 1.0 out of 5.0 by disappointedbyIHG Worst Stay Ever
As a platinum club member, I expect better from my hotel brand of choice.
* 3-day stay and the room was never cleaned. On the second day I specifically asked for service at the front desk and after I was told they would send somebody right up, they did not.
* The ice machine on our floor and the two floors above us was out of order. Do your maintenance.
* The HVAC system was noisey and cycled freqently.
* It took an exceptionally long period of time to get our car from the valet. I normally don't valet but it was offered for free as a priority club member. Next time, they can keep it.
April 26, 2013
Rated 1.0 out of 5.0 by BaldGuy48 Your -10 review
Where to start. How about that when check-in time came, we were told rooms were not available. 10 minutes later another guest walks in with no reservation, and is given a room. All while 20+ other guests with reservations, having been waiting in the lobby for 30+ minutes. Next, paid for Club level room, and the Club was closed our entire stay. No compensation. Then, 2am-3:30am banging and yelling by another guest and Hotel Security, in the hallway, because of a lockout situation. Did I mention Club level? Now, upon receiving my bill, I've been double charged for valet. Only arrived in one car! Finally, when I tried to call the extension on the valet ticket to have my car brought to the front at checkout time (as the ticket instructed me to do), no one answers. Once at the front desk, I asked the clerk to please have the valet bring our vehicle around. She leaves, returns with my keys and says, "Here you go" I explained to her that I have no idea where the valet has parked my vehicle. She matter of factly states that all of the vehicles have been brought down into the lower lot, already. Again, I have no idea where in the lower lot, my vehicle has been ensconced.
Hotel has been recently updated. The same needs to be done with the service and staff!
April 24, 2013
Rated 5.0 out of 5.0 by CCMMMG great stay
room was nice & clean. the only issue i had was the fact that the toilet was literally up against the tub. great stay.
April 22, 2013
Rated 5.0 out of 5.0 by PeggyS Superb hotel
Extremely friendly, knowledgeable, professional staff. Superb customer service, excellent location. Comfortable beds, squeaky clean rooms. Cannot say enough positive comments about this hotel. We will be back the next time we visit Dayton.
April 19, 2013
Rated 4.0 out of 5.0 by Emmysue 90% There
Much of the hotel is clearly upgraded and very nice. Some of the upgrades, however, don't quite hit the mark. For example, there was a gap between the new bathtub liner and the tub creating a waterbed type experience in the shower. These misses, however, were more than offset by the quality of the staff and the quality of the beds, linens, etc..
April 17, 2013
Rated 3.0 out of 5.0 by Dannio Fair Experience
Nice place in a convenient location. Fine decor, and generally a pleasant place. BUT, firm mattress, cold shower, and thin walls.
April 11, 2013
Rated 5.0 out of 5.0 by speedteacher Perfect
We chose the hotel because of its proximity to the convention center. We used the valet parking and had a hassle free experience including the covered walkway to and from the convention center. We ate dinner at the restaurant at the top of the hotel and experienced good service and good food in an attractive environment - no mountains or ocean but the Dayton lights after dark are not bad. We also had a full moon rising on one side and a sunset on the other. All in all a great experience. We will be back the next time we attend a convention center event.
April 2, 2013