Rated 3.4 out of 5 by 17
Rated 1.0 out of 5.0 by MNMD stay away from HI in israel
every step of the way in this hotel - involved argument with staff.
i had reservation for conference thru tour company and wanted extra nite the evening BEFORE conference. hotel told company they were sold out (a lie) so i reserved nite before via HI international. even though i proved i had a room and tour company wanted to combine the two reservations hotel management would not allow it.
arrival - front desk cannot figure out to reconcile the two bookings.
room - poor. AC not working took 4 calls to fix.
hotel manager promised dinner evening before (with extra nite reservation) even though i had it in mail dining staff would not believe, threw us out of dining room. (embarrassing)
tour group rep insisted to front desk we were promised dinner - front desk yelled at her too.
spa would not give robes (hotel gives. hotel - spa gives)
spa staff unbelievably rude
staff do not know meaning of customer service
November 10, 2013
Rated 3.0 out of 5.0 by Gxxx Pity about the service
Great location, ok rooms, surprisingly good food. Let down by surly deliberately rude and unhelpful service at all levels : front desk, pool, waiters etc. I imagine prison guards would be more courteous to inmates than pool staff were when clearing guests away at closing time. Waiters deliberately look the other way when one is trying to attract attention - on several occasions - and then grumpy and offhand when e.g . asked to clean sticky patch on table we'd been put on. Pity, because the hotel would otherwise be OK.
November 2, 2013
Rated 2.0 out of 5.0 by Vadimgof Recognition for IHG® Rewards Club Members
Always prefer hotels of IHG and I have status. I did'n received a benefit as a Platinum Elite member of a club.
It did not happen in any other hotel in the world.
October 29, 2013
Rated 5.0 out of 5.0 by AS12 Dead Sea Crown Plaza Hotel
Perfect stay near the Dead Sea, romantic and relaxing vacation
September 15, 2013
Rated 5.0 out of 5.0 by Sima Wonderful
We had a great stay! The hotel is beautiful and well kept up, nicer than others that we had stayed in previously at the Dead Sea. We were on the 12th floor, and the room was fantastic. Beach and pool are spotlessly clean, enough beach chairs and tanning beds, enough shade. Food was good too.
Will definitely come back!
September 8, 2013
Rated 4.0 out of 5.0 by cheerioze right on the sea
it was a nice hotel, with a great location right on the beach. the pool was beautiful, and it was so easy to run back and forth between the dead sea and the pool. the rooms were fine, maybe a bit tired looking. we had an old fashioned TV, and 2 double beds which were just full sized, not queen or king. i would have been much happier with 2 queen sized beds. but the room was fine, and it had a view of the sea. the entertainment was fun, just the kind of entertainment you would expect. the food was good - both dinner and breakfast. all in all, a great value.
July 8, 2013
Rated 1.0 out of 5.0 by israellover terrible service
The worst service and cleaning and maintanance ever see.
July 8, 2013
Rated 2.0 out of 5.0 by Andy1970 Don't stay at this hotel
Aside from the property being dumpy (cracked ceilings, water stained carpet,etc), the spa is not directly affiliated with the hotel. They didn't mention that there would be jackhammers going during the mud treatments and massage. Set up a trip to Masada (which was terrIfic) through the hotel...attempted to charge us 260 Usd for a 10 minute cab ride each way. Didn't eat at the hotel, one look at buffet was enough to scare my wife and I away. Avoid this place like the plague.
July 7, 2013