Rated 4.3 out of 5 by 159
Rated 3.0 out of 5.0 by GMC64 just ok
Stayed here using Reward Nights. Excellent location downtown, 2 blocks from 16th St walkway. Elevators were very slow. Room was ok, but a bit tired. Biggest complaint was that all HD channels on TV were audio only, no picture. disappointing when there is a modern, HD flatscreen TV. Staff was friendly as always.
September 7, 2013
Rated 5.0 out of 5.0 by Sharpe14 Great Service
Check in assoicate was great! Only negative we saw was the employee from housecleaning to room service had to use the same elevators as guests. Really slowed elevators down.
September 5, 2013
Rated 2.0 out of 5.0 Taste of Colorado Stay
We choose this hotel due to its proximity to the Taste of Colorado and my previous Crowne Plaza stays in Singapore. We selected the Skyline Suite for a significant price as a way to splurge and pamper ourselves. Our first impression was that the room was nice however the living area was at 85 degrees ad the TV would not turn on. We called the front desk and they sent someone to look at the TV. He said it had been disconected and he reconnected it. We attributed the high room temperature to the air conditioner not being set properly as you sometimes find when you check into a room so we turned it down. We also turned down the air conditioning in the bed room. By bedtime the bed room was at 67 but the living area was still at 80. After a day at the tase of Colorado and lunch the next day we returned to the room. The living area was still at 85. We called the front desk and they sent an engineer to check it out. After spending some time looking at the unit he told us that the pump did not appear to be moving the water (apparently it is more like a swamp cooler, one of only two in the hotel with the other one being in the club room). He said they did not have any parts on hand to fix the units and brought us 2 fans. to try and move the cold air from the bedroom into the living area (This solution never got the living are temperature below 79 degrees). He told us that if the other room with this type unit was not going to be used he would come back and switch it out. That was at 5:00 PM. He never came back and the other room was still in use, I reported the situation to the front desk and while they apologized and I requested my complaint added to our record we were never contacted by management. I am very upset that I was not contacted and also very upset that at the price we paid for this room we were not offered a working solution or any consideration for our inconvenience, I will definitely warn anyone from reserving this room (2125) or this property. We had to go outside the hotel room in August in downtown Denver to be cooler than in our "Air Conditioned Room". One last Item If the message light is blinking in you room at this hotel call the front desk and do not push it. When I pushed it I was connected to Denver 911. I told them I had just pushed a message light button on the phone. They evidently then called the front desk to have them check on us. When I spoke to the front desk about this they told me sometimes that happens and it was not a problem. I would call that a problem. I am just glad that Denver 911 seems to be aware of this issue and doesn't storm the room.
September 5, 2013
Rated 4.0 out of 5.0 by Anonymous78 Noisey location
There was very loud music we could hear plan as day as we were trying to go to bed. Huge, noticeable stains in the carpet.
September 5, 2013
Rated 3.0 out of 5.0 by Acoustics Disappointing stay
Not being recognized and being offered an upgrade as Platimum member is disappointing, I just arrived there from BKK after a 28 our journey so I forgot to impose them to treat me as platimum member.
The hotel's location is downtown, very good.
The staff is helpful, the rooms are outdated and don't give a really fresh feeling.
September 4, 2013
Rated 4.0 out of 5.0 by Rockiesfan great location and have stayed here repeatedly
I stay here often and the location can't be beat. Most recently I accidently left my office key on the counter in the room. I called later and the staff found it and mailed it to me. This impressed me as often "lost" is never found.
thanks! Will continue to stay here in future visits to Denver.
September 4, 2013
Rated 5.0 out of 5.0 by RickeyDaddy Great hotel, super location, excellent staff and service
After a long drive into Denver from Steamboat Springs, I was fortunate to make a reservation at the downtown Denver Crown Plaza hotel. It was late on a Friday evening and the hotel was buzzing when I arrived. Beginning with the desk clerk, the reservation was promptly processed and late night dinner options were recommended. The room was spacious with a great view of the skyline and the Rockies when the sun rose.
Breakfast was fine and the concierge provided excellent ideas on how to spend my time Saturday morning before catching a flight home. I actually blundered and forgot valuables in the room safe and the concierge was so kind as to retrieve and ship to me, what an amazing person, thank you very much!
Looking forward to my next trip to Denver to spend time at the Crown Plaza and personally thank them for such fine and courteous service.
September 3, 2013
Rated 4.0 out of 5.0 by Rosann Missing club lounge for priority club members
Missing club lounge.
Sequencing elevators would be helpful.
September 3, 2013
Rated 4.0 out of 5.0 by KSJM Convinient Location
It was a comfortable stay at the Crowne Plaza and the best part is it's location.
September 3, 2013
Rated 2.0 out of 5.0 by Davy64 Blindsided charges
The hotel was pricy for what you get. The room was kinda small and the service was ok. But I didn't appreciate the fact that no one told me it was $25 a day to park your car. As I went to check out the gave me a bill for $50 ( two day parking) I had no clue they was going to do this as no one told me. When I brought it up to the manager he told me that my credit card was already charged and there was nothing he could do about it. He was extremely ride about it and told me parking anywhere isnt free. I will not be back
September 2, 2013
Rated 3.0 out of 5.0 by RoadWarrior1958 Average - Typical Crowne
Older property. Was OK. Bathroom was DARK and DINGY. The one thing I did like was the lavender spray that was left on my bed the first night. Nothing notable either way.
August 28, 2013
Rated 5.0 out of 5.0 by jane57 excellent staff
Whenever I travel to Denver I stay at your hotel and encourage my colleagues to stay there as well. The staff is always professional, friendly and do what they say they are going to do. They are also responsive to any crisis - whether it is wrong room, printer challenges when trying to get something done for a presentation or even directions.
Thank you, thank you, thank you.
August 24, 2013
Rated 5.0 out of 5.0 by sdemuros Very pleasant stay
This is the second time we have stayed here and have been quite pleased each time. All the staff are professional and friendly.
The location is perfect, walk to anything you need and around the corner from the convention center which is perfect for us. The beds & pillows were very comfortable, rooms are kept very clean, the whole hotel is kept very clean! The restaurant & bar are great, food is excellent and beer is ice cold! Thank you for all you do and keep up the good work!
August 23, 2013
Rated 5.0 out of 5.0 by TSSH We would come again
Very nice and clean hotel. We booked online which was cheaper than going into the front desk but we ended up with a great deal for our 3 night stay. Location couldn't get much better. I loved the Temple Spa products that are complimentary in the rooms. The cleaning staff was accommodating with our random schedule all weekend and they even made my sons "Thomas" bed perfectly. We will be back!
August 23, 2013
Rated 5.0 out of 5.0 by tme624 Great Service
This hotel has everything. It is close to all Denver attractions. Every aspect of our stay went smoothly, from check-in to check-out. The beds are very comfortable and the rooms are spacious.
August 21, 2013
Rated 5.0 out of 5.0 by RockyMtnTy Excellent Customer Service
The hotel was comfortable (loved the lack of a governor on the A/C!), the restaurant acceptable - food was very good, service was a bit slow. What made the week was the customer service - from the moment we walked in until the day we left I have nothing but praise for the way I was treated by everyone at the hotel, from the concierge, front desk, wait staff, everyone. Was some of it due to my IHG member status? I don't know, but the issue with my room upon check-in (previous occupant had smoked in the room) was quickly resolved to my satisfaction and everyone was helpful and attentive. I was stunned by the phone call on my last evening there asking if everything was too my liking - I don't remember the last time anyone at a hotel asked if my stay had been comfortable! I was able to arrange a late check-out to accommodate the end of the conference and overall, I expect we will return again next year since we need to attend this conference every year.
August 19, 2013
Rated 4.0 out of 5.0 Great Price
Great price for a good location, but having no fridge in room, and only one coffee caffeinated, and bad pillows, turned me off from the hotel.
The room also had 2 beds although I am single, so the bed was small, and room smaller.
It was clean and staff was friendly. I appreciated that part.
August 18, 2013
Rated 4.0 out of 5.0 by Valer Great service with excellent view
It was a very good experience for the 2 weeks I stayed there. What annoyed me was the continuous loosing of the magnetic information from my room key and the necessity to continuously having to recharge it at the front desk, sometimes twice a day.
August 12, 2013
Rated 3.0 out of 5.0 by Bonnie818 Great location, clean hotel
The hotel was clearn and neat, and the staff was friendly and helpful. The hotel was conveniently located downtown less than a block away from the 16th Street Mall, the Hard Rock Cafe, and the Paramount Theater (where we were headed). However, the beds were as hard as a rock--we couldn't sleep on them, and there were way too may small size pillows. I would recommend 2 regular size pillows on each bed, instead of the 4 smaller ones and the "bolster/decorate pillow". This would be more comfortable for guests, and eliminate a little laundry for the housekeeping staff.
We saw the a bar and a "lounge", but never did find a restaurant there. Luckily there were plently of places to eat at the 16th Street Mall.
August 12, 2013
Rated 5.0 out of 5.0 by ASHANGUS Great Room very clean
Located in a perfect downtown area for my business needs. I enjoyed the hotel, staff & room were both excellent. I had room service twice & the food was good. Ill be back to the hotel the next time I'm in Denver.
August 4, 2013
Rated 4.0 out of 5.0 by JStx Generally very good
Jerimiah who was the concierge was fantastic.
The front desk person on arrival was friendly and let us park our car for one hour before we returned the rent car without paying the posted $25 parking fee
Later one person at the reception desk refused to give us our breakfast coupons that were included in our booking rate, but the problem was cheerfully and quickly reversed the next morning (different person).
The room air conditioner leaked water on the carpet, but that matter too was cheerfully and graciously quickly corrected the next morning soon after I reported it.
I was asked to sign a breakfast check for $11.00 for my free breakfast and told it really didn't mean anything for me to sign a room charge. I refused and left a cash tip which was duly earned for my free breakfast buffet.
Overall it was a nice place to stay.
Grandfather and grandson from Texas seeing two Rockies games
July 31, 2013
Rated 5.0 out of 5.0 by ADThanos Very good experience
The staff were great, friendly and accommodating. The room was a good size, it is always good to have free wifi (don't laugh there are bigger chains that charge you for it).
Only issue I had was that my room was facing a garage (but it was a fully booked hotel -- too many conferences at the same time).
Overall, a very good experience.
July 30, 2013
Rated 3.0 out of 5.0 by DaveMIHGPL Needs a little TLC
Wifi was very slow in my room, thermostat was broken, toilet didn't flush correctly....reported all problems and the thermostat was the only thing repaired. Hotel needs to be updated a lot to compete with everyone else. Typical "older" Holiday Inn type of experience at this Crowne Plaza. Pillows are terrible....why can't you put King sized pillows on a King sized bed? The pillows are smaller than standard pillows and look very funny on the King bed!
July 30, 2013
Rated 5.0 out of 5.0 by Marilyn21A Make you feel like a welcome guest
From the moment I pulled into the entryway the staff was courteous, friendly and helpful, from the bellman to check in staff to the bartender lady. Had not stayed here before, but sure plan to again. Food menu looked awesome
July 25, 2013
Rated 2.0 out of 5.0 by burton217 Very Disappointed
We payed for parking with our room and when we got there, we were told our truck would not fit in the garage, we would have to park across the street. The guy assured us the front desk would make this right, because now we have paid double for overnight parking.....When we checked in the front desk person told us there was nothing he could do, bring our reciept in, in the morning and we would get a refund? We did that and after thirty minutes someone finally refunded our 22.00 instead of the 25.00..... Very dissappointed because they could have offered a room upgrade or been more prepared for this, iknow my truck is not that big, so many others had to of been turned away...We payed a great deal of money for this evening it was our anniversary and i wish the hotel part would have been easier!
July 25, 2013
Rated 5.0 out of 5.0 by GN58onBusiness a hub for a business meeting
A perfect location, although a bit far from Denver International airport, it's a perfect location for dining downtown.
On short notice I could book a meeting room for the same day.
That's what it is all about for a hotel with a perfect business attitude.
July 24, 2013
Rated 4.0 out of 5.0 by SF08222013 Nice Service and Helpful Employees
Everyone was great and willingness to be helpful in a timing manner.
July 23, 2013
Rated 5.0 out of 5.0 by Ed233013 excellent service
when we arrived to check in their was a big conference or convention in town. The room we reserved was not available, their was no problem up grading .
July 22, 2013
Rated 5.0 out of 5.0 by BMoller No nonsense amenities and service
Nothing flashy; in service (place to print out boarding pass, polite smiling staff), comfort (nice bed, quiet AC in the room), appointments (cleanliness, plants in the lobby) - everything is sensible, straight forward and professional...just what I'm looking for.
July 21, 2013
Rated 5.0 out of 5.0 by 1stTimeinDenver Friendly and helpful staff
I recently enjoyed a weekend stay at the Crowne Plaza Downtown Denver. The concierge was extremely helpful a few days before I checked in, giving me directions and transportation tips. On the day of my arrival I experienced the same helpful and friendly service from everyone from front desk to concierge to wait staff. The hotel location is walking distance to the convention center, many restaurants and shopping! I would certainly be happy to stay there again when I return to Denver.
July 20, 2013