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Rated 4.3 out of 5 by 294 reviewers.
Rated 1.0 out of 5.0 by Prepare to have to pay extra for parking at the Crown Plaza While staying as a guest at the Crown Plaza for a two day event, parking at the Crown Plaza wasn't included. At $25 per day it was a disappointing surprise. I know that we will be staying at another hotel when we have future events in downtown Denver. We have believe that as a guest you shouldn't have to pay for parking. In addition, complementary coffee service in the lounge in the morning has become an expectation. They do offer Starbucks at the bar. This was a nice option. December 19, 2013
Rated 5.0 out of 5.0 by Great customer service Hotel was in a great location downtown Denver. Room had a modern design and was very clean. Top notch complimentary shampoo and conditioner. Staff was very friendly and quickly responded to requests! December 18, 2013
Rated 5.0 out of 5.0 by Nice modern clean property in exellent downtown location Very friendly staff, comfortable clean rooms with good blackout curtains for good nights sleep. Lounge/Bar is nice and the food quality is very good. Well equiped exercise room. December 18, 2013
Rated 5.0 out of 5.0 by Great Location and service Conviniently located with great staff and resonable prices. I definetly recommend December 18, 2013
Rated 2.0 out of 5.0 by Room When we walked into the room, we were instantly overwhelmed with some sort of incredibly strong perfume spray. We immediately assumed it was to cover up odors. It was so heavy, it made you gag. December 17, 2013
Rated 5.0 out of 5.0 by Gem of a hotel! This hotel is amazing in all aspects. Top notch customer service and beautiful rooms. Location literally next to the mall make its easy to find good food when you are by yourself on business. I look forward to my return visit next year! December 17, 2013
Rated 2.0 out of 5.0 by HOTEL NEEDS UPDATING The hallways, rooms, and bathrooms need updated. I was really disappointed with the hotel. December 16, 2013
Rated 5.0 out of 5.0 by Great Service This hotel has a great location. The rooms and beds are small (two double beds) but about as expected for a city hotel. Clean and well kept. The amenities offered to Platinum members are better than the norm and very much appreciated. December 7, 2013
Rated 5.0 out of 5.0 by Great location and service As a platinum member, the room has been upgraded to the suite, and free parking. Location is good, we can walk to many interesting places in downtown Denver. December 5, 2013
Rated 5.0 out of 5.0 by Complimentary upgrades Due to a last minute change in plans, we were able to easily book into the hotel using my points for two rooms. When we arrived the hotel had upgraded us to suites for my wife and I and also our daughter and her boyfriend! we then had booked another room for two nights for 3 of us later in the week. once again our plans changed, so we needed two rooms. the hotel was again kind enough to book us Into suites. We are so grateful for the excellent service we received. It certainly pays to be loyal to the IHG properties!! December 3, 2013
Rated 5.0 out of 5.0 by Home away from Home I travel with a few co workers and love to stay at this hotel. It is comfortable and easily accessible to downtown. Thank you for the great service in the restaurant! December 2, 2013
Rated 5.0 out of 5.0 by Beautiful Hotel I travel for my company and stay in many hotels. I have to say that this hotel tops the charts! Rooms were clean, lobby is festive, and employees are wonderful. Thank you December 2, 2013
Rated 5.0 out of 5.0 by Comfortable and convenient hotel. Nice hotel in Denver. Central location next to the 16th street mall. Staff was nice and courteous. Room was clean and comfortable. Breakfast could have been better, but honestly hotel buffets in this class rarely are and fresh eggs were made by request. Would definitely stay here again. December 1, 2013
Rated 2.0 out of 5.0 by Disappointing - not up to standard There were just too many small faults which in themselves were perhaps not that major but taken together delivered a service which was not up to that normally associated with a Crowne Plaza. I had two separate reservations about which I had emailed previously in order to get them linked - this did not happen and caused inconvenience when checking out and prevented an upgrade. There was no hot water one morning. There was no duvet on the bed on the first night and no spare blankets/pillows in the room. There is no proper restauant in the evening - you have to eat in the bar and the menu is limited to say the least. Room service was very slow although this was not the fault of our waiter as he was rushed off his feet. Tea and coffee were not replenished fully on a daily basis and I was informed that bottled water was only provided on the first night. I saw the Duty Manager on departure and she was suitably apologetic but the hotel needs managing with their guests in mind. November 30, 2013
Rated 5.0 out of 5.0 by Better than average!! Great hotel, great staff! Love the location. The restaurant had a fantastic selection for lunch and dinner. November 29, 2013
Rated 4.0 out of 5.0 by Great Location and Service The location was great, close to the 16th ST Mall. The service was also nice. Moreover, there is a Starbucks inside which is very convenient. November 27, 2013
Rated 5.0 out of 5.0 by Flawless stay The staff was wonderful and very accommodating. We received an upgrade after letting them know it was my wife's birthday which we really enjoyed. It just topped off our weekend. The room was clean and appointed very well. The breakfast buffet had a great selection and was noticeably fresh. Being just off 16th street mall it was convenient. No problem getting a taxi. We felt safe. I will differently make another reservation when we plan a weekend in Denver. Keep up the good work and please pass this on to your staff from the front desk to the service workers. Everyone greeted us with a smile. November 27, 2013
Rated 4.0 out of 5.0 by Great service Good service and price is great considering location. November 26, 2013
Rated 4.0 out of 5.0 by Avg Experience, Terrible Breakfast Overall was good experience, bathroom was little small, breakfast french toast was hard and waffle was terrible! November 25, 2013
Rated 5.0 out of 5.0 by Can't Miss Great location, great staff, great value, a strong consideration for the business traveler. November 25, 2013
Rated 4.0 out of 5.0 by As Expected Beds were comfortable, rooms were as expected. Decor is a little out-dated, but the staff were all pretty great. Good location in downtown Denver. I'd probably stay here again. November 22, 2013
Rated 4.0 out of 5.0 by Nice Hotel Conveniently Located This is a nice hotel in the downtown area close to the stadiums, and downtown night life. The parking is $25 a day at the hotel and is a bit tight to get in and out of. Restaraunt prices are reasonable and the bar is quaint. Over all a good experience and i would go back. November 20, 2013
Rated 5.0 out of 5.0 by Friendly staff I had never been to the downtown Denver area and the staff was very helpful when giving directions and recommendations for places to see, eat, etc. I was there to attend a conference at the Crown Plaza and the meeting room was clean and the staff kept up with the refreshments. Thanks for a great experience! November 20, 2013
Rated 1.0 out of 5.0 by Worst Hotel stay ever!!!!!!!!!!!!!!! Room was very small, did not have a restaurant, Food in bar was awful, staff was not very helpful. November 18, 2013
Rated 3.0 out of 5.0 by Average Was an average experience. Internet was slow, and when the heater kicked on it smelled like it have been peed in. Very noisy. Called front desk to find fitness center, they made me come down to show me, turns out it is in another building. VERY DISAPPOINTING!!! November 18, 2013
Rated 2.0 out of 5.0 by Average hotel A prankster pulled the fire alarm "maliciously" on the 10th floor at midnight, as the fire marshal told us via loudspeaker in every room after the fire trucks arrived, and while the hotel can't control that, it gives an indication of the young and restless clientele and overall feel of the place. It almost certainly was a guest because you have to have a room key to get to the guest floors. Would not go back. You could hear very clearly every door open and close in rooms nearby. Having said that, the beds were very comfortable, the bathroom was fine, if small, and the hotel staff was excellent and helpful. But they're working with a property that just doesn't give you the right feel. November 18, 2013
Rated 5.0 out of 5.0 by Front Desk When checking in Front desk made sure I was aware of all benefits and upgrades and concierge did his best to help me with a search and we both gained a knowledge of fine wiskey November 18, 2013
Rated 5.0 out of 5.0 by Magnificent all the way around! Several of my family members and I stayed here for two nights for a family wedding. The staff was gracious and friendly, accommodating our every need. The lounge has a fun atmosphere, and the food was delicious. The staff at the reception made the day even better, being extremely helpful in all the wonderful chaos. The wedding and reception area was set up beautifully. The location of the hotel is perfect for those who want to walk the 16th Street Mall and take in the many establishments. Once we parked at arrival the vehicle stayed and we walked everywhere. The only "con" I have is that the vents in the bathroom(s) allowed conversation from the room above to be clearly heard, which was problematic the louder the party became. The bed was comfortable, and once the noise quieted down, a great night's sleep was to be had. I only stay at this hotel when in Denver, which is quite often due to visiting family, and getting to the city for a getaway. November 13, 2013
Rated 5.0 out of 5.0 by nice choice for convention center I used this hotel to attend a conference at Denver convention center. I strongly recommend this. November 11, 2013
Rated 4.0 out of 5.0 by Not to Bad Its seems most CP hotels are going down hill, at least the ones I have stayed in but this one is doing a nice job November 11, 2013
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