Rated 4.0 out of 5.0 by Musallam65 Staff friendly
I was not recognized as Platinum Member at check in counter. However, the front manager was very professional to ensure this does not happen again. I appreciate his response to this incident.
May 16, 2013
Rated 5.0 out of 5.0 by Andy5 Great service
Must have stayed in this hotel for over six months in total over the past few years. Excellent every time. Everyone made a fuss of me on my birthday too. Great hotel.
May 15, 2013
Rated 5.0 out of 5.0 by nross5 1st time of many
We chose the Crowne Plaza at Festival City in the hope it would be quiet and convenient for shopping and restaurants, and it provided that on all fronts.100% what we needed.
The staff were very attentive and friendly, particular note to Joy in the 5th floor restaurant, and the room ambience is relaxing. Even better when you use the pillow spray as it gave me the nights sleep I have had in months.
Will definitely be back.
May 6, 2013
Rated 5.0 out of 5.0 by mtupto00 Outstanding staff
I am a frequest business traveler to Dubai, and it had been a couple months since I stayed at the Crowne Plaza Festival City (I always try to stay there). I have always had excellent stays, and that is why I chose the Crowne Plaza Festival City for my one-night stay (April 27th - 28th).
The best thing about the hotel is the staff. I would like to specifically recognize Samir and Herman from the receiption team. When I walked into the lobby, Samir greeted me by name. After not having stayed at the Crowne for over 2 months, I was impressed that he would remember my name. He also thanked me for my loyalty and upgraded me to a room on a high floor with a great view. It is that personal touch that makes my stays at the Crowne so enjoyable. I went back a few days later to drop off some documents to a collegue that was staying at the Crowne, and I saw Herman at the front desk. He too greeted me by name with a big smile. Everyone always looks and acts so professional and courteous. Just an outstanding group of people on your staff!
Overall, the Crowne Plaza Festival City is excellent. Rooms are always clean and the staff really makes you feel at home. Check in-check out is always efficient and the service is unbeatable. I would not hesitate to recommend this hotel to friends and collegues.
May 4, 2013
Rated 4.0 out of 5.0 by DavefromTN Good Hotel
This is my third stay at this hotel, I like it. Nice rooms.
I did have a problem with check-in but it was addressed by the management.
Pool area is very nice.
Also enjoyed the Belgium Beer Cafe this time.
May 4, 2013
Rated 5.0 out of 5.0 by lutzes My worlds favorite Hotel
I am business traveller, the location is great. Near the airport, connected to the shopping and restaurant mall and right on the Dubai Creek. From a river view room you have the view to Dubai and Burj Khalifa.
Nice pool area and also much more quiet location than down town Dubai.
Still the best place I am staying in hotels around the world and like to come back every year.
Preferred treatment for club members.
May 4, 2013
Rated 5.0 out of 5.0 by GrahamJO Excellent hotel in Dubai
Stayed here many times. The location and outside pool areas are second to none and offer a superb area to relax. Rooms excellent size and facilities. All staff extremely helpful, efficient and friendly. Always my first choice in Dubai.
May 1, 2013
Rated 5.0 out of 5.0 by Aide22 All round quality
Great location for malls, and airport. High quality rooms, with 1st class service. A family friendly hotel where nothing is too much trouble.
April 19, 2013