Rated 4.7 out of 5 by 93
Rated 5.0 out of 5.0 by Youngs Good location, food and beds.
We stayed in late December and 2 Jan on our way to and from our flights. We hadn't booked in Dec and just turned up. The people on reception could not have been more helpful. We had an upgrade also. The room had great views over Dubai Creek, the beds were spacious, had good quality linen and pillows and were comfortable.
Breakfast was excellent.
We are booked again for our next trip through Dubai.
January 16, 2013
Rated 5.0 out of 5.0 by Shastajohn A High Quality Hotel
I've stayed at the Crowne Plaza Festival City a number of times and each visit has been a pleasure. The staff -- bellmen, desk clerks, maids and managers -- are friendly, attentive and professional. My rooms have always been prepared to the highest standards; the beds very comfortable and the bathrooms perfectly clean (and the creekside rooms have a great view of the Dubai skyline and the Burj Khalifa). The restaurant service, particularly the sumptuous breakfast buffet and omelette bar, has been consistently elegant and delicious. And, the Belgian Bar, featuring excellent European brews and tasty pub fare, is a very welcoming place to spend an hour or two after a long intercontinental flight. A very high quality hotel!
January 15, 2013
Rated 4.0 out of 5.0 by Kezz WOW
I stay at many many hotels throughout the UAE and the world and like i said during my stay to your front desk and customer relations officer that my stay at CP Festival City was WOW!!
I have stayed a few times @ CP FC for work reasons and each time it has been a pleasure and this time seemed to stand out even more.
Your valet guys are great, the concierge, the check in.
I rang the night before to book a room and i was given what was left a big suite to myself, i advised i didn't need such a big room with the $$ but as told by reservations this is all that is left
When i checked in your lady suggested a smaller room for a better price.. PERECT! I wonder why reservations couldn't offer the same.
The breakfast was good and room service very much on TIME and priced well.
The only issue i did have is the gym equipment either needs a service or a fix up.
Again well done CP FC for your consistent customer service focus. I will continue to stay with CP FC when i visit Dubai and keep on recommending it.
to you customer relations
January 10, 2013
Rated 3.0 out of 5.0 by SD65 Nice Room, shame about the Restaurant Service
Room was great, check-in staff great, but the food and service in 5th Floor Restaurant was terrible. Waited for nearly an hour for a sandwich, they missed half the order and still had to wait for more disappointment when it arrived.
Maybe some of the restaurant staff didn't realise that you don't need bling to afford a sandwich at their hotel.
Good Location, just don't eat.
January 7, 2013
Rated 4.0 out of 5.0 by Luiz Almost perfect
We were arriving late on the NYE and leaving early next morning, so we chose this hotel for its proximity to the airport and the view to the fireworks at Burj Khalifa.
We were a bit disappointed when we arrived at 10:00PM as our room wasn't ready as the hotel was still full. That was a bit disappointing as we were tired from a long haul flight. The staff did their best to solve the issue as quick as possible. We were offered a complimentary dinner while we waited and the staff was apologetic even on our check out.
The dinner at the Belgian Cafe was good, however the only non-smoking section of the cafe was upstairs which obviously is full of smoke from the smokers downstairs (newsflash: smoke rises).
Our room was very good. All hotel rooms are suposed to be smoke free, however our room did smell of smoke. I first thought it was from our dirty clothes from dinner, however, next day, leaving the room and coming back later, we could smell the difference.
Regarding the room and its comfort, an improvement could be done with the shower, as it was too slow to responde to water temperature changes. From scalding hot to hot would take more than 30 seconds. I am not sure what kind of maze of pipes would go from the mixer to the shower head, but getting to an appropriate shower temperature was quite frustrating.
Despite these issues, the room and the hotel were very good. The Burj Khalifa is far, but the view is appropriate for the fireworks, and the distance from the airport is quite convenient for a day stopover.
I would stay there again if need a room for another NYE.
January 6, 2013
Rated 3.0 out of 5.0 by roby Access to marina is the highlight
I did not get welcome drink on arrival and that too coming with two small children I expected a more professional approach,but I saw some people being given welcome drinks.My luggage took a lot of time to come to my room.then on breakfast,i expected the staff to come and ask whether the kids need some hot chocolate or something ,but no,I had to go find them.overall not a five star experience.the only highlight of this trip was the natural connection to the mall and marina which really made us feel very good.positive side,the hotel gave complementary bottles of water and comb and brushes on request again.
January 4, 2013
Rated 5.0 out of 5.0 by Spicy Beautiful View of The Creek
The situation of the hotel location is very convenient and not congested with traffic. The shopping mall is close to the hotel and very convenient.
From the concierge to the reception and the management I have always experience exellent service.
The breakfast is excellent and the staff are very efficient and are always at our service.
January 4, 2013
Rated 5.0 out of 5.0 by Alvin007 Complete Package
Hotel is set in a great location and has a lot of things to do all within walking distance. Don't even need to leave the building to get to the Mall adjacent to hotel.
January 2, 2013
Rated 5.0 out of 5.0 by 051053 very good hotel and great value.
The hotel location is very good. The service is outstanding. The room was well decorated clean and comfortable. The food and beverages were excellent. I like this hotel and surely will consider when coming back to Dubai.
December 25, 2012
Rated 3.0 out of 5.0 by Darwinthepogi WIFI connection in the Room is very poor
I'm disappointed as my expectation with this new hotel is quite high. The setting is perfect and the room I stayed was perfect but one big problem. I need to step out of my room or go to the lobby or the cafe to get a good wifi signal.
I was expecting the hotel would be better that the one in Rosebank Johannesburg South Africa. But it failed in one aspect. WIFI connection. Given this is a Business Hotel. And wifi is very important for business traveler.
I was able to talk to the hotel duty manager before I checked out and the hotel duty manager stated they even upgraded there wifi network.
Given this I think you need to speak with your tech team again and revisit.
In addition remove the priority club lane. It does not work in this place. I was asked to transfer to the normal lane as the person manning the place is busy with some guest.
December 18, 2012
Rated 5.0 out of 5.0 by Bill232 Every Stay Better than the last.
I continue to be amazed by the hotel staff and accommodations. I have stayed here 4 times this year, and each stay seems better than the last. One of my all time favorite hotels !!
December 17, 2012
Rated 5.0 out of 5.0 by TP55 Lives Up to It's Name
This is an excellent hotel. I am a regular travel for business and have stayed at several hotels in Dubai as well as other Crown Plaza branches in various countries. When compared to other hotels in Dubai, I would place the Crown Plaza festival city above based on room quality, cleanliness, service, food, atmosphere, all balanced with a comparatively reasonable price for what you get. It was nice that Wi-fi and breakfast were included in the price. And I must say the breakfast was really great. This is not just a continental breakfast with bread and juice, it is a full scale buffet style breakfast with an omelet bar and a number of other options. Also, the close proximately to the airport make it convenient (10 minutes), as well at the attached full scale shopping mall. If you are looking for a truely 5 star experience, then this is the hotel for you.
December 14, 2012
Rated 5.0 out of 5.0 by jayefbee Oasis For Weary Travelers
The Crowne Plaza provides one of the most comfortable 5 star rooms in the world without paying five star rates. If I could imagine what it would feel like to live like a millionaire, staying at the Crowne when traveling to Dubai is what I believe it should feel like.
The rooms are amazing, the staff excellent, and the beds are incredible. I would live at Crowne if I could...
November 26, 2012
Rated 5.0 out of 5.0 by BobandDot Great hotel!
We stayed at the Crowne Plaza Festival City Dubai and had a fantastic time. The location was great, the facility was marvellous and the staff was the best of any hotel we've ever stayed at. The hightlight was the staff as we were made to feel at home with every effort made to make our stay perfect. The best hotel we've ever stayed at!
November 25, 2012
Rated 5.0 out of 5.0 by Marchantsuk Great location
The Crowne Plaza, Festival City is an ideal location whilst in Dubai. Nice rooms, great facilities and the best service I've received for a long time.
The location is great for eating, shopping and entertainment in the festival mall.
November 20, 2012
Rated 5.0 out of 5.0 by Mika47 Great Hotel to stay
We stayed in this hotel in November 2012
Great hotel with all comfort that is possible
Great view on Creek, pool is good and very friendly staff who are willing to help
Belgian Cafe is super to drink and eat
The mall is nice to have and lots of shops and restaurants
Thanks Crown Plaza
November 17, 2012
Rated 5.0 out of 5.0 by aelkho two day business trip
this is my second stay at this hotel very warm welcome from the staff and its conviently close to the airport very calm area just over the festival city shopping center with lots of shopping and retail otlets and food courts. interconnected with its sister hotel intercontinental so you have a wider range of restaurants to try keeping in mind that the zeitoun restaurant on the 5th floor has a great food service throught the day. Also the business center of intercontinental can be used for all crown plaza guest, very nice spacious rooms with flat screen tvs and a ergonic chair and a wide desk for business with all the necessary ports, shower and bathroom very clean and spacious but the shower should have more pressure of water, the bed is very comfy and there are extra ammenties on the bed to give you a heaven sleep. water and fruits and extended check out is recognized fully for ambassador members like me. I truly recommend this hotel for business and leisure as well. the pool is great and location is great 10 min from dubai skyline and overlkooks dubai skyline as well. also the hotel can provide all transport services in special cars at special prices as well. Thanks
November 13, 2012
Rated 5.0 out of 5.0 by Portside Great Location
Great location for all Festival City activities and easy cab access to all of Dubai. Moderately priced, the free internet access is very slow almost requiring a paid upgrade for reasonable use. Overall stay was good, would return on the next trip.
October 31, 2012
Rated 4.0 out of 5.0 by KARENP NON SMOKING HOTEL!!!
RATHER CONFUSED AT CHECK IN AS BOOKED AND PAID FOR 3 ADULTS YET WAS TOLD THE ROOM WOULD BE SMALL WHEN 3RD BED WENT IN! OFFERED UPGRADE TO A 1 BED SUITE, PAYING FOR THO NOT COMPLIMENTARY WHICH WAS DISSAPOINTING. SUITE WAS FANTASTIC WITH VIEW OVER THE CREEK, BREAKFAST INCLUSIVE, LOVELY BREAKFAST! NON SMOKING HOTEL SO VERY VERY HAPPY ALTHOUGH PEOPLE COULD SMOKE AROUND POOL SO NOT HAPPY ABOUT THAT AT ALL! MOVED TO INTERCON POOL AS MUCH MORE INVITING AS STAYED THERE BEFORE, LOVED THE ROOM THOUGH, FANTASTIC BATHROOM AND SEPERATE BEDROOM FOR US AND LOO FOR OUR DAUGHTER SO GREAT! WILL DEF RETURN WITH HOPEFULLY A GOOD DEAL!
October 27, 2012
Rated 4.0 out of 5.0 by AhmedHA Nice Hotel
It is a nice hotel with a small restaurant but not bad. Price is high compared with the level of services especially if you experimented Intercontinental.
I liked design of the rooms.
October 24, 2012
Rated 5.0 out of 5.0 by DerKlotz Gut, wie immer
Wie immer hat der Checkin / checkout ohne Probleme funktioniert. Zimmer war vorbereitet, Personal freundlich und schnell. Nichts zu beantsanden. Ich komme seit Jahren in das Hotel.
October 19, 2012
Rated 4.0 out of 5.0 by raib excellent stay few suggestions
one suggestion is to have some modification in the bathroom
a cleansing hose common in Arabic style bathrooms ( similar to the one in the bathrooms at the ground level)
and a luck at the door of the sliding glass door
The lobby of both crown plaza and the intercon are not exciting because of the seating and the decor as well as the looks of the ceiling and walls which need to be made more breath taking .
October 17, 2012
Rated 5.0 out of 5.0 by Dubai1 Best for Business and Leisure!
Out of all the many hotels in Dubai the Crown Plaza in Festival City is one of the best! The rooms are modern and if you are a Priority Club member, your upgrades come so much easier. Having a shopping center and nightlife at the location makes it so much easier for anything to do. Golf, eating, business meetings, relaxation, all can be done at this hotel!
October 16, 2012
Rated 5.0 out of 5.0 by Merryrivers Service
My second stay at this hotel and everything was perfect.
October 6, 2012
Rated 5.0 out of 5.0 by JoAnne1976 Comfortable bed and nice view.
Comfortable bed and nice view.
No toothpaste and toothbrush upon check in.
October 6, 2012