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Rated 4.3 out of 5 by 166 reviewers.
Rated 2.0 out of 5.0 by A good place if you like late nights I used to stay at this hotel all the time, but over the years it has become apparent that it is a great location on the Sheikh Zayed Road and has quite a lot of ammenities to offer. However, getting a decent night sleep if you are on business can be a challenge. The issue with the taxi's using their horns late at night (3am) seems to be addressed, but people are constantly coming and going throughout the night which is not good for light sleepers. Room soundproofing both within and external are dated, other hotels are more modern and can deal with that better. November 19, 2013
Rated 5.0 out of 5.0 Excellemt staff and service I appreciate the excellent staff. Excellent location in Sheikh Zaid road. Great resturant inside the hotel. Smart valet parking service. Fast check in and check out process. November 13, 2013
Rated 5.0 out of 5.0 by CROWNE PLAZA- THE TRIED, TESTED AND THE BEST! I have been staying at the Crowne Plaza since December 1994, for at least 4 time s a year on an average. During this period the hotel underwent many changes, renovations and even a change in ownership. But over all these years this hotel has remained my firm favorite. Nothing can replace the fantastic location, the energy and the old world charm of Crowne Plaza. Combine this with the warm hospitality, friendly service, lovely food. plenty of restaurants, and an excellent gym, and you need to look no further. There are arguably numerous alternatives on Sh Zayed Road today, but none with the same personal touch!!. November 12, 2013
Rated 5.0 out of 5.0 by Crowne Plaza- My Address! Crowne Plaza hotels and other IHG locations are among the best hotels I've experienced that I keep going back to. Crowne Plaza Shaikh Zayedin Dubai is like my address in Dubai. I'm well recognized as an IHG Platinum member, feel welcome, comfortable, safe, and entertained in all aspects. The sleep is comfortable, the food and beverage outlets are among the best in Dubai, and the location is a key reason for my choice. Courteous staffs, quality, and the right price! November 11, 2013
Rated 5.0 out of 5.0 by Great location and extremely comfortable My friends and I stayed here for four nights over late October / early November 2013 and enjoyed our time here immensely. Hotel staff were alway friendly and willing to help, the rooms were immaculately cleaned everyday, and the beds were ever so comfortable. The hotel is located on Sheikh Zahid Road, the location of the hotel is central to all the local attractions in Dubai. Taxis were aways readily available outside and whenever we asked the hotel to book the private hotel taxi service for us they were able to do so with ease and always on time. There are a number of restaurants, a cafe and a nightclub located within the hotel complex. The cafe served fresh food every day and the pastries were to die for! I would recommend this hotel and would happily stay here again on future visits to Dubai. November 8, 2013
Rated 4.0 out of 5.0 by Internet is the key This was my second stay at the Crowne Plaza Hotel. Having the option to select from quite a few hotels, the location of the hotel and the free wireless internet in the rooms was the key deciding factor in selecting Crowne Plaza above others. The hotel is nice one to stay in and did not disappoint. November 7, 2013
Rated 4.0 out of 5.0 by Excellent service Although one of the older hotels in Dubai, it is a great place to stay as it is ideally located on Sheikh Zayed Road. The hotel has a good choice of restaurants and other amenities. I travel extensively throughout the region and stay in many top hotels. My recent stay at the end of October was for business and had booked an Executive Club Room. At my arrival at the hotel I was welcomed by the guest relations manager who took me to the reception on the Club Floor. Everything was dealt with swiftly, friendly and professionally. Room and bed were very comfortable and bathroom clean and tidy. I was particularly impressed with the service of the staff, particularly all the staff on the Club floor and Club Lounge. As I used the hotel for my meetings during my stay, I had many guests who were immediately taken care of as well and who enjoyed the same quality service. The staff were as friendly and professional as one could expect from the best hotels with an eye for detail to assist the guests with all their needs. I will definitely be using this hotel again on my next trip to Dubai and can highly recommend it to travelers to Dubai on business or vacation. November 4, 2013
Rated 5.0 out of 5.0 by I love it i loved my stay in this hotel i will go for it again a perfect location too thank you November 4, 2013
Rated 5.0 out of 5.0 by Great Experience I had not stayed at the Crown Plaza for 13 years. It was as nice an experience this trip as it was 13 years ago. The room was excellent, the staff was very helpful and the restaurants were great. November 4, 2013
Rated 5.0 out of 5.0 by Service and atmosphere I can't say enough about the level of service and the pleasant attitudes of your entire staff. I booked a King Club room and everything about my experience was truthfully beyond my expectations. I am certain any room at your hotel would have been just as comfortable, however, I have to say, paying the difference for the club room was well worth the money. Every morning I was greeted by name and the girls somehow managed to smile through long hours of work. I normally dislike traveling, but between your hotel and employees and the magic of Dubai, I had a difficult time returning home. And what a surprise at the level of safety in Dubai. I was a woman traveling alone and my form of exercise was a 6 to 8 mile walk every day. No matter what time of the day or night I was out walking alone, and even enjoying dinner at 1:00 AM, I felt totally safe. October 29, 2013
Rated 4.0 out of 5.0 by Long time to check in Although I booked long time before arrival and I checked late it took very long time to check in because no room was ready. The welcome message was addressed to different person, Means that careless in quality of service. Other things were perfect. October 27, 2013
Rated 5.0 out of 5.0 by excellent service I like this hotel primarily for its central location and for the variety and quality of its restaurants...Lebanese, Japanese, French, Brazilian ...All my favoured cuisine October 26, 2013
Rated 3.0 out of 5.0 by Comfortable room and good location. I have to say this hotel was a bit of a disappointment. The decor is quite dated and the whole place could do with a makeover although our room was comfortable and the bed large and we slept very well. The bathroom, although small, was adequate and well set out. The service was very good. We had a leak in our bathroom and once reported to reception, was rectified very quickly. The main dining room was dark, extremely hectic and the staff were stressed and not particularly welcoming. We only used it twice and found somewhere else to go for breakfast. We booked a superior room and I had requested a nice view but we were given a side room and the view was disappointing. The location of the hotel was very good and there were always plenty of taxis waiting outside. October 24, 2013
Rated 5.0 out of 5.0 by My second home in Dubai There is no doubt that this hotel is one of the best hotels in Dubai. I have been using it for more than 12 years and never complaint of anything. Thanks for everybody in this hotel especially a gentleman in the reception called Kumar. October 23, 2013
Rated 5.0 out of 5.0 by Poor internet Every thing was okey exept Wifi it was poor in my room October 20, 2013
Rated 4.0 out of 5.0 by Must ask for upgrade 1st Day was Horriable I check in very tired and the check in was complicated the guy at check in ( Hossam ) didn't understand how my booking was done and offered me a very small smelly Room ( 535 ) I was so tired and didn't argue with him and actually I never ask for upgrades Any way next morning I asked for it and it was a piece of cake They upgraded me to a newer bigger room in new building it was much better and later with the help of miss ilen in front desk every thing was perfect October 19, 2013
Rated 5.0 out of 5.0 by Wonderful stay Wonderful stay all staff are friendly Internet is Wonderful (IT Team-specially Tamer) Room is Excellent Food is Excellent October 19, 2013
Rated 4.0 out of 5.0 by Very Good! Perfect room, perfect sleep quality, perfect service quality. Very good value for money! Only decoration should be renewed inside rooms very shortly to be a bit more updated. October 15, 2013
Rated 5.0 out of 5.0 by Very enjoyable stay We were looked after very well from the moment we arrived until we left. Friendly, helpful staff, excellent food and comfortable rooms. Thank you. October 15, 2013
Rated 5.0 out of 5.0 by Another enjoyable stay This was my second stay at this hotel in two months and I continue to be impressed. The staff were excellent as were all the facilities. October 14, 2013
Rated 5.0 out of 5.0 by Pleasant Days in Dubai My wife and I arrived at the Crowne Plaza Dubai, and were greeted by the outstanding valets and greeters at the door, all smiling and conscientious of our needs. Our baggage was taken iin hand, and my wife and I were escorted to the customer service desk. The young lady at the desk greeted us with a smile, and insured we were checked in, and sent a fruit bowl and wine to the room to help us relax. Even when we had an issue with the bathtub taps, and it took longer than we expected, the customer service manager insured we were sent a nice bottle of wine and a fruit bowl for our inconvenience. The was spacious and lovely, overlooking the rear of the hotel with a spectacular view of the gulf. We enjoyed in-room dining, with superb food from the wonderful kitchens of the Crowne Plaza. The staff were very cheerful and solicitous of our needs, insuring we had any item we could wish for. The location of the hotel enabled my wife and I to reach any part of Dubai, and the concierge helped us get tickets to explore Dubai on the Big Bus tour, with no problems or issues. We heartily recommend this hotel, with its excellent business facilities, Club Lounge, restaurants, as well as entertainment for those who are relaxing after a hard day either working or on the beach. The shuttle service was outstanding, and we endorse this fine example of the Intercontinental Hotel Group. Truly a five-star establishment. October 10, 2013
Rated 4.0 out of 5.0 by business travel Good location, convenient for business, very helpful staff and all amenities, an easy stay. Traffic congestion at front door is a pain but reasonable well managed. Will continue to stay here in future. October 7, 2013
Rated 4.0 out of 5.0 by Always Top Class Staff are excellent & make you feel at home. Hotel is ideal for business trips & Harvesters is always good for a bite to eat & a pint. Great service & good environment Thanks October 7, 2013
Rated 5.0 out of 5.0 by Fantastic Service The rooms were very comfortable and extremely clean, but the best part of my stay was the wonderful service of all the staff. Starting at the front desk, the conceige, to housekeeping and staff in the Club room. Nothing was a problem and there was always someone will and able to assist. Will definitely stay again and would highly recommended it to family and friends. October 6, 2013
Rated 5.0 out of 5.0 by Still the best in Town its my 2nd visit in the same month and still on my opnion best place to stay in the Town October 6, 2013
Rated 4.0 out of 5.0 by Good business hotel close to WTC Stayed here for the 2nd time. This time for a whole week and can recommend it. Plenty of options for dining, hotel staff always very helpful and friendly. Close to WTC if you like me are there for a exhibition, but also close to the Dubai Mall and Downtown Dubai. October 5, 2013
Rated 4.0 out of 5.0 by Convenient location and amenities Can't really fault this hotel for business trips. Plenty of eating possibilities. The gym is excellent although one fault is no free water there. The location is convenient as close to the Metro line with quick access to shopping and other areas. Staff seemed excellent on my previous 3 stays at the hotel and the hotel recognised my reward club membership level without prompting which sometimes is needed in other hotels. October 1, 2013
Rated 5.0 out of 5.0 by Best in town the best Front Desk the best Services the Best to stay in in dubai big rooms really clean helpful staff and nice breakfast September 29, 2013
Rated 5.0 out of 5.0 by Crowne Plaza Dubai Crowne Plaza Dubai was an excellent hotel and maintained an air of professionalism and comfort. I would gladly return there for future visits. September 24, 2013
Rated 5.0 out of 5.0 by Great staff and service My staff was pleasent. They have good staff . Nice location. Good atmosphere September 22, 2013
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