Rated 4.3 out of 5 by 166
Rated 4.0 out of 5.0 by CRUNL Nice rooms but no access to club lounge
Good hotel close to the international trade show location.
Rooms well ok. specialy the captains suitte. NO complains about that one. However although platinum member for years no access allowed to the club lounge. Strange..looks like every hotel makes their own 'rules' . Can not be when you have to comply with the Brand 'Crown Plaza' and/or confirm to be participating in the IHG loyalty program..
September 18, 2013
Rated 5.0 out of 5.0 by Willy2212 Thank you for a great stay
The service was impeccable, the room clean and comfortable, and the staff very friendly and helpful. One of our bags was lost by the airline on the way to Dubai. The hotel staff worked with the airline on our behalf and recovered our bag for us. Our platinum membership was recognised. I would thoroughly recommend this hotel.
September 11, 2013
Rated 5.0 out of 5.0 by Amer2013 Always my favorite
Its very nice hotel with reseanable price, good lacation on Shiekh Zayed Road. Food is perfect, facilities and setup.
September 9, 2013
Rated 5.0 out of 5.0 by amirali56 Amirali56
Every thing was super . thank you guys.i will go to this place in my another trips
September 2, 2013
Rated 5.0 out of 5.0 by Nasser007 Great location with first class service
A hotel with first class service all the way. Location accessible to most popular tourist spots in Dubai
September 1, 2013
Rated 5.0 out of 5.0 by Allan08 Pick this hotel !
The staff, location, restaurants within the hotel, and much, much more, make this the PERFECT place to stay! I enjoyed my stay, can't you tell?
August 31, 2013
Rated 3.0 out of 5.0 by Tisha88 Family Vacation in Dubai
Our stay was ok. The hotel is nice, clean and staff are friendly. A reservation agent in the hotel messed up my reservation but it was rectified when I checked in but it annoyed me. No free breakfast given, like with the other Crown Plaza hotels in other countries I have visited.
In house Reservation - POOR!!! Need to be re-trained so they won't give wrong info and advise guest to cancel their "other" reservation".
Front Desk staff - very friendly and pleasant to deal with.
Guest Relations - friendly and helpful.
Housekeeping staff - They are GREAT staff! Very polite, pleasant and did a great job in cleaning our rooms.
Fitness Center staff - friendly.
Fitness Center amenities - Very good. New machines, clean.
Concierge - friendly staff
Valet staff - very friendly and gave great service
August 27, 2013
Rated 5.0 out of 5.0 by Adaeze Wow Experience!
Thank you so much for such a beautiful hotel experience.
The location was fantastic, the staff ever so friendly and hospitable and we would never forget the luxury and comfort of the hotel suite apartment. This wow! Experience will remain a memoir in the mindset of my family.... The staff was fabulous and the apartment extremely comfortable... We are coming back! Such a wonderful experience. Thank you all! Shukran!
August 26, 2013
Rated 4.0 out of 5.0 by Man53 Reasonable Hotel in the Heart of Dubai
I stayed at the hotel for four nights from August 12 to August 16, 2013. In general the hotel is good and adequately staffed. Room was clean and refrigerator was stocked properly. Staff is courteous and helpful. I ate at both Dana and Tannaour. In comparison to other hotels of similar star rating, both were below average both in terms of food and ambiance. Best thing I liked about the hotel was its location and availability of cabs just at the entrance at all times.
Since all hotels strive for excellence it is the minor things that make the difference. At check in I needed my luggage immediately and was happy to take it with me but was told that they will bring it up. I waited 30 minutes and then went down, it was still there. As I grabbed it all the staff rushed to deliver the bag to me. This despite my request for urgency. It is the small things that make the difference. I will recommend the hotel though.
August 21, 2013
Rated 3.0 out of 5.0 by AbuTurki Good hotel and good location
It was good stay at this hotel, but it was noisy at night, because of the bar the hotel has in the ground floor, my room was in the third floor, but still I can hear the noise till around 3 in the morning. Overall, it was good hotle, but I was expecting better than what I found.
August 20, 2013
Rated 5.0 out of 5.0 by dodee outstanding service level
I would like to thank all the staff especially the food and beverage staff for their service and attitude.
August 19, 2013
Rated 5.0 out of 5.0 by chronicchris Could not fault a thing
I have heard some comments about dated decor, but my room (10th floor) was really nice. Perhaps I was lucky enough to get a good room. I cannot fault a thing about my stay here - I was there during ramadan, and the staff were incredibly flexible and helpful at all times. A large number of restaurants were on offer (hidden during daylight hours due to ramadan) but my favourite was Wagamama.
As a business traveller I might have different requirements to a holiday maker. My room was spotlessly clean, the aircon was very efficient - I never needed to adjust a thing, the room was always at perfect temperature. Often aircon is noisy - this wasn't. The bed was large and comfortable. The curtains blocked out all the light. exactly what you need for a good night's sleep.
August 15, 2013
Rated 4.0 out of 5.0 by kian1 great breakfast
I was there with my wife for spending the honeymoon and found that they are really kind to us due to sending a big chocolate cake to my room as a gift.
thanks a lot
but just remember to take a brush and toothbrush there since there is not!
anyway I offer that great hotel to everyone.
August 8, 2013
Rated 4.0 out of 5.0 by AE53 Dinner Ramadan Iftar experience
Booked one person for the Ramadan Iftar , the place was over booked could not see my table reserved but they managed to separate part of a table for me, staff kept taking things from my table without asking for that started with the napkin then fork then knife then salt and piper
Later glasses, food was not enough and you have wait for refill, a lot of inconvenience to get your plate filled from the buffiet
Most of the offered food disappeared before you reach it, was not good experience and great disappointment
August 5, 2013
Rated 4.0 out of 5.0 by hotelguest20133 Good location but very noisy rooms
I've been staying at this location for several years now and this year I was placed on 12th floor. Every night, I had to fight with the noise coming from the Lebanese restaurant on the 4th floor. The noise was loud enough to keep me awake until it stopped at 3am every night.
I stayed in the same room for 3 nights and got moved to across the hallway the rest of my stay but the same problem was still the case.
The night manager confirmed the noise as well.
I was very surprised that the hotel management didn't offer to compensate for the several nights of restless stays.
July 29, 2013
Rated 4.0 out of 5.0 by spiritedteen Excellent Hospitality
the staff was very friendly and helpful.
the room was clean and huge.
We have a wonderful stay here.
July 28, 2013
Rated 5.0 out of 5.0 by Gumleaf Great experience at Crowne Plaza!
I stayed at this property twice during transit stop-overs on a longer journey. The hotel is well located and about 10 minutes from the airport by car. On both occasions the staff I encountered were helpful and efficient in attending to my needs. I had a double room on the outward journey and was given an upgrade on my return. Rooms were spotless and facilities in each were excellent. The breakfast buffet surpassed my expectations and I ate at the Italian restaurant one night, finding it to be well priced with a comprehensive menu. Overall I was delighted and enjoyed my stay. I would certrainly visit again.
July 23, 2013
Rated 5.0 out of 5.0 by TJ59 great location and friendly staff
i love this place. people are great. the food are very good. the location is walking distance to train station which connects me to beautiful place in Dubai. The train ride was cheap.
very nice room ,with a view.
July 19, 2013
Rated 5.0 out of 5.0 by magpie1952 Good location
Fantastic place - the staff were wonderful and had the best buffet dinner ever.I would recomend it to everyone.
July 17, 2013
Rated 4.0 out of 5.0 by Brian1888 First class service on arrival and departure.
A first class reception on arrival. I was especially impressed as i was assisted by one of your trainee employees . On departure i was assisted by the same young lady , again first class .
July 13, 2013
Rated 5.0 out of 5.0 by Shahji Excellent stay
Excellent location, professional and courteous staff. The club room I stayed for two nights had wonderful views of Sh. Zayed road and was very comfy.
July 12, 2013
Rated 4.0 out of 5.0 by Laurentb comfortable and variety of restaurants
Good hotel in Dubai, centrally located, walking distance to metro station, not too far from airport, 10 min from international exhibition center. Especially plenty of restaurants under the same roof, the Italian is a good price quality ratio, and the French brasserie is valuable as well.
July 11, 2013
Rated 4.0 out of 5.0 by newagekhan Great Service
It was truly a great pleasure to stay in Crown Plaza Duabi, staff is very co-operative & efficient. Admosphere is great.
July 9, 2013
Rated 4.0 out of 5.0 by kyhoy9e Convenient location
Great location for those who is the first time to Dubai. It's on the side of main road and the club floor can see Burj Khalifa. But need a five minutes walk to the nearest metro station. A busy hotel and bathroom amenities is very helpful.
July 5, 2013
Rated 4.0 out of 5.0 by prophet Very nice hotel at the heart of Dubai.
We stayed in this hotel for our honeymoun. Nice environment, clean rooms and very friendly staff ready to help you with anything. The hotel is near to metro station and Dubai Mall. Also nice pool with amazing view to skyscrapers. I would recommended it!
June 28, 2013
Rated 5.0 out of 5.0 by BnJeddah Great Hotel
I have had 3 stays in June in the Crowne Plaza Sheikh Zayed Rd Dubai. First visit was for RnR and the staff and Hotel could not be better. From being picked up by Hotel transport to checking out everything was great. I must say a special thanks to the lady at customer service desk, I have lost her name, she said she was not long in the role but she was superb in help and in making me feel welcome. I checked out the next day but due to difficulties at Airport I needed to spend another night at the Hotel, again everything was excellent, and the same on my last stay there. I used to use another ICH Hotel in Dubai but from now on I will be using this Crowne Plaza, it is a great Hotel with great staff.
June 23, 2013
Rated 5.0 out of 5.0 by kneez65 service excellence
This hotel is showing its age, but it is a well kept and clean property. The service is second to none; the staff is amazingly good and management goes out of their way to please their guests. The quality of the food has improved recently, and the Italian restaurant Alfresco is a little gem in Dubai, I highly would recommend this hotel, after all I have been staying here since it opened in 1994.
June 22, 2013
Rated 4.0 out of 5.0 by moprincess Nice Hotel
The staffs are very nice and helpful. The room is clean and tidy. Breakfast is great, there has many different kinds of food, very delicious. And we are suprising for the honeymoon cake and fruits given by your hotel, it makes us very happy and have a unforgottable honeymoon in Dubai. Thanks!
June 20, 2013
Rated 3.0 out of 5.0 by Basil59 Great Location - Good Service
This hotel has great location, reception staff are good but can improve. Hotel main entrance is too tight and always crowded with cars and people. Room is clean and service in general are good.
June 20, 2013
Rated 5.0 out of 5.0 by KSMetwally Confortable room and excellent air condition
Very good rooms including confortable bed, good TV channels & convenient hotel facilities specially the variety of restaurants. The location is also a plus for me.
June 19, 2013