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Rated 4.3 out of 5 by 166 reviewers.
Rated 1.0 out of 5.0 by Poor service and embarrassed by security During my stay at this property, I was embarrassed/humiliated when my cousin and his wife came to visit me at the hotel. I met them at the entrance and proceeded to lobby elevator. Upon arriving in the main lobby, two hotel security personnel approached and advised me that my guest could not proceed to my room. They were denied access and asked to leave. I informed the security that my relatives had traveled great distances to see me and they would only be visiting for several hours, nevertheless my relatives were denied access to my room. As a result of this incident, I felt embarrassed and humiliated, I will most likely not visit this hotel in the future. March 23, 2013
Rated 5.0 out of 5.0 by Concierge was very helpful, front desk were smiley all the time, . Good variety of food in different resturant. All what I needed of amenities were available. Good fruit basket. I highly recommend it to all my friends. I felt very safe during my stay 100 Wardeh / Roses March 22, 2013
Rated 5.0 out of 5.0 by Exceptional overall experience during the stay in your hotel We decided to take a break from winter in Europe and enjoy some sunshine in beautiful Dubai. As we arrived very early in the morning, (check in was from 14h), I was pleasantly surprised by the efficiency and politeness of the reception staff. Not only was my Priority Club membership well recognized as well as the requests I had mentioned (room with 2 exec beds), but we were given a beautiful room with a pool view well ahead of the standard check in time. The room itself was big and spacious although a bit outdated (furniture and bathroom), but very clean and comfortable. I can not praise enough the entire staff of the CP hotel in Sheikh Zayed Rd as all our requests, or shall I say wishes, were met immediately and with such efficacy and politeness that I have not seen in many 5* hotels in Europe or elsewhere. As I travel frequently due both to my work and private obligations, I can safely claim that such exceptional level of service I have not witnessed for a long time. I would like to single out the amazing concierge service, together with Mr. Hector and the breakfast room staff service, together with Mr. Raj. Compliments once again for the outstanding service and quality! We enjoyed every minute of it! February 18, 2013
Rated 5.0 out of 5.0 by My stay in Crowne Plaza Hotel, Sk. Zayed Rd, Dubai During my stay in this hotel in late January, 2013 I have found this hotel very clean, comfortable and feel like home. All the personnel in the reception are extreamly nice and helpful. Rooms are clean, room service is very good. It's location is good and lots of restaurants to dine. Even the bar tenders remembers your name. The night club zinc is full of fun. My only suggestion is if the guests comes for zinc could come from the rear entry that would be nice. Too much crowd in the front for zinc customers. Overall I reate this hotel "excellent". February 15, 2013
Rated 4.0 out of 5.0 by Experience > Old hotel that would need renovation. > Despite wellcome letter announcing daily news papers and fruit dishes, I never got a single fruit dish in the room. > Staff has been doing room set up (next door to mine + some where else in that same corridor) between 23:00 and 1:00am, 2 different nights, waking me up in midle of the 2 nights. Beside this - it was clean bathroom + clean bed room: well appreciated and walking distance (>10min) =very close to Dubai conference and Expo center, altough a bit noisy due to heavy traffic on Sheikh Zaied road.. February 14, 2013
Rated 1.0 out of 5.0 by Expensive very expensive room and not value for money. club room upgrade was an upgrade, but not sure from what. no access to lounge. room was small and bed was very small. not even an double. very disappointing. February 7, 2013
Rated 5.0 out of 5.0 by Good Room, Good Service This is a nice property that is centrally located. The room was very nice and check in / out process very easy. The staff is helpful. This is a good business hotel. February 6, 2013
Rated 5.0 out of 5.0 by Great service and convenient location The hotel is conveniently located within to visit many downtown areas in Dubai. You're steps from Emirates Towers metro station, a 7-minute shuttle ride away you can shop at the Dubai Mall or admire marvel of the mind-boggling height of the extraordinary Burj Khalifa. Moreover, hotel provides the hotel's shuttle 20 minutes ride to beautiful and clean Jumeraih Beach and next 25 minutes ride to other major shopping center Mall of the Emirates. On Sheikh Zayed Road the Crowne Plaza Hotel is right in the middle of the action. The staff was very nice and extremely professional and friendly. I like the way hotel staffs make me feel all the way from room reservations, reception, room, housekeeping, room service and restaurants. We also appreciated the refreshing and pleasant outdoor pool. We would definitely recommend staying at this hotel. February 4, 2013
Rated 5.0 out of 5.0 by Make it your 1st Choice As Platinum members we received an outstanding service from the moment we arrived and throughout our stay. All the staff, from Management to restaurant & room service, clearly value every customer. We would recommend this Hotel to all. It's close to downtown Dubai & the Dubai Mall & a short taxi ride to the airport. A fantastic stay & we look forward to returning. February 3, 2013
Rated 5.0 out of 5.0 by Awesome Service as always My company had me in a different location and I moved back to the Crowne plaza after two nights. Have been to dubai 5 times and stayed here everytime. Staff is awesome. this time I had a broken collarbone and was in a sling. Staff helped me at every turn. On the club level 17 the staff was over the top amazing. Helped me out and made me feel at home. Love all the restaurant and pub options. Quick simple meal hit Wagamama...want a pint and the game Harvesters (though the food quality has dropped). Italian is great, if you want to people watch hit Trader Vics...nice sights! On Sheikh Zayed the Crowne is right in the middle of the action. Fibber Magees is just down the street and for an Irish/Canadian it is a must. Thanks again, had a great stay. January 30, 2013
Rated 4.0 out of 5.0 by Great location and great service While hotels are never perfect, the mark of a GOOD hotel is one that responds if you let them know that there is an issue which, in large hotels, is not uncommon since it is impossible to know what is wrong with each element of the property. The Guest Services Manager, Rouala, and the Front Office Manager Michael went to great lengths to make my stay as comfortable as possible and did indeed made staying there very pleasant. The location is great for access to the WTC and there are several nice restaurants within the hotel and the surrounding areas. The rooms itself are slightly outdated and a major refurbishment is definitely in order but for now, the staff and service make up for any shortcomings of the physical property. The hotel boasts a nice new Fitness Center and a nice Spa with the best massages. I would definitely recommend staying at this hotel. January 30, 2013
Rated 5.0 out of 5.0 by Satisfied Every Time! Crowne Plaza-Shaikh Zayed is my address in Dubai. I like the way hotel staffs make me feel all the way from room reservations, on to the door, reception, room, housekeeping, room service, restaurants (Al Dana, Steakhouse, Harversters, Trader Vic's), business center, engineering, security, and concierge. Per review guidelines I'm not supposed to mention names, but key hotel personnel make the difference for me, although all hotel staffs are extremely courteous, knowledgeable, and helpful. January 27, 2013
Rated 5.0 out of 5.0 by Friendly service I am familial with this hotel & recommend it for any purposes . January 24, 2013
Rated 5.0 out of 5.0 by Business Manager, S. Aramco The services of this hotel one of the best. Also, the management are excellent. January 21, 2013
Rated 3.0 out of 5.0 by Not recognizing elite ambassor level I was checked in by Basma I do not think she know what priority levels are ???????? January 17, 2013
Rated 5.0 out of 5.0 by Hotel Stay I enjoyed the stay. The hotel is conveniently located within to visit many areas in Dubai and the Metro station is close. The staff was very nice and extremely professional and friendly..The food was also excellent... January 16, 2013
Rated 5.0 out of 5.0 by Great around service I have stayed at the Crowne Plaza many of time every time get better. January 15, 2013
Rated 3.0 out of 5.0 by Very mild for a 5 star I didn't find the wow being in a 5 star hotel, nor did I find that special treatment being a platinum member. The hotel definitely needs renovation. January 13, 2013
Rated 5.0 out of 5.0 by The best hotel staff ever. This hotel would be even better if the decor was given a modern makeover. However, this is more than compensated for by the excellent staff. Without exception, every member of staff with whom we had contact was polite, friendly, willing, helpful and cheerful. We had a Club room which was comfortable, well appointed, and serviced every day to a very high standard. The public rooms at the hotel were always spotlessly clean, attractively furnished, maintained to a high standard and pleasant to use. The different restaurants available offered a wide choice of food to suit all tastes and at prices to suit all pockets. The biggest factor, however, was the staff - they were a definite plus. January 7, 2013
Rated 4.0 out of 5.0 by Great service and staff Spending Christmas in Dubai for the first time with my 9 yr old daughter. The staff were very welcoming and friendly. The customer experience was great and look forward to returning. January 5, 2013
Rated 5.0 out of 5.0 by Everything is great Everything was great.... Specially the staff !!!! Everyone is so helpfulllll ....... January 3, 2013
Rated 4.0 out of 5.0 by hotel points out of 10 Clean = 9 Comfort = 9 Location = 10 Services = 8 Staff = 7.5 Value for money = 8 December 25, 2012
Rated 5.0 out of 5.0 by A must visit As a frequent traveller to the UAE, though my first time stay at the Crowne Plaza Sheikh Zayed Road, the hotel came as a pleasant surprise. The check in was smooth, the room an absolute delight & the service was great. Definitely a preferred hotel option for my next visit & highly recommended. December 20, 2012
Rated 5.0 out of 5.0 by the room was very clean and neat front office manager ewas customer services orinted December 9, 2012
Rated 2.0 out of 5.0 by Old & Crowded but Famous and in the best location It is one of the most known Hotels in Dubai suitable for teenagers and travellers below 30 years of age. It is old and not rennovated. It is always crowded and the nightclub on the ground floor is a well-known spot in town. The lift's bell is heard all across the floor at nights and the night club's bass shakes the lower floors till 2-3AM. If you are looking for calm and rest forget about it but if you have lots of energy an want to enjoy nightlife in Dubai this is your Hotel! November 28, 2012
Rated 4.0 out of 5.0 by SPA the staff in the spa are great! The Barber is great! the massage is the best! November 23, 2012
Rated 5.0 out of 5.0 by First class experience Excellent staff and experience all 6 of my friends traveling with me agreed our rooms and the staff were outstanding. November 23, 2012
Rated 5.0 out of 5.0 Exellent reception team hotele place is nise ,reception sttaf is great, room servise is great , November 7, 2012
Rated 5.0 out of 5.0 by recognition of employees I had the pleasure of staying in your great hotel for the third time now, and I really appreciate the management overseeing the professionalism that is being shown by the staff of this hotel throughout. And they made the hotel feels like our home away from home. We want to congratulate the management for achieving this level of a highest quality that we should all be proud of in this great city around the world. I especially would like to thank and recognize Mr. Patrick and Mr. Tariq at the reception for the wonderful service they provided during our stay, And for the great attitude. This shows the level of professionalism they possess . Please convey our best regards. Thank you and god speed. October 30, 2012
Rated 5.0 out of 5.0 by Makes you feel like a King !! The hotel to me was everything a 5 star property is. But more than anything what made my trip one to remember was the awesome staff all over the Hotel. From check in to check out it was as if i am not only a guest but each and every individual was there for me when i needed. Certain things can be a minus plus but for you are treated on your stay by the staff is really important for me and i surely cannot complain about that here. Great restaurants and bars, a funky club, Nice rooms, Awesome gym and Pool area ....and the Massage center is a thumbs up as well. Keep up the Great work guys ! October 24, 2012
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