Rated 4.0 out of 5.0 by Winny23 Excellent Customer Service
Staff at front desk were top notch: helpful, friendly and personable. Even the cleaning staff were friendly. Rooms and restaurant were average. We loved the spa gift. Overall, we enjoyed our stay. Thank you...
May 3, 2013
Rated 2.0 out of 5.0 by 007mattb Umm
Well, this is actually the 2nd review I have wrote for this property, don't know what happened to the first one. But the room was extremely out of date to match the front lobby. There was a few knicks and damage to a few pieces of furniture in the room. The bathroom was clean but this property is just not up to par with the crowne plaza brand that I have grown accustom to. I also, just had one major issue with my stay. The day of check out I was woke up by housekeeping coming into the room while I was sleeping at 0830 in the morning. It just showed that there is a extremely bad communication between the front desk and housekeeping for who's in a room and not.
April 27, 2013
Rated 5.0 out of 5.0 by kbache1 Thank You Crown Plaza!
The Crown Plaza in Dublin, Ohio is second to none! Every department from the Front Desk to Maintenance reflects an award winning team! The customer IS their first priority! No faking it !!!! They really do the job & go ABOVE & BEYOND!
April 24, 2013
Rated 2.0 out of 5.0 by tlmde Not Accommodating as a Host Hotel.
This was our first experience at a Crowne Plaza as a host tournament hotel for a soccer tournament. We have traveled all over the country for sporting events and have had the opportunity to stay at various hotel chains. Often if our team reaches the finals we ask for a later check out so we have a place to go between the morning game and the finals or so we have a little extra time to come back and check out prior to the finals. I called Saturday night to ask for a later check out on Sunday and I was told the hotel was booked and all they could do was hold our luggage. I thought it was odd for a hotel in Columbus to be booked solid on a Sunday in April and when I looked into it I found rooms (just like ours) were available. This was one of the first hotels that required a two night minimum. I felt since we stayed 2 nights as required an extra hour or two for one room wasn't asking too much. It was also 50 degrees outside so sitting around at the fields between games wasn't a great option. We ended up sitting at a Panera for 2 hours.
We also asked to book a conference room Saturday night for our team to eat in and were told all the rooms were booked. Again, there were several empty conference rooms all night and the hotel eventually gave us one of the rooms to keep us off their "expensive" couch in the lobby while our girls ate pizza.
We will not be using a Crowne Plaza for any of our future tournaments. Although I understand you have specific check in and check out times, if you choose to be a host hotel than it would be nice if you could be more accommodating like so many other hotel chains. However, I understand rules are rules and we have to accept them. My biggest complaint and disappointment with your hotel was the dishonesty from the staff.
April 23, 2013
Rated 5.0 out of 5.0 by Bluejacket1 Great Night
Took family along and we went to see the Blue Jackets play for a get a way night. Food was great at the restaurant and kids had great time in the pool. Staff was very friendly! Will be back.
March 25, 2013
Rated 5.0 out of 5.0 by ref1964 Great service and friendly staff
Excellent location and always a friendly staff. I stay several times a year both for business and family, and never have a bad experience. Food at restaurant and lounge is great! Very service oriented. Highly recommend.
March 4, 2013
Rated 3.0 out of 5.0 by anandc Smile goes a long way!
Best part of the last 3 weeks stay is the friendly attitude of the front desk and the restaurant staff.
A smile goes a long way
and that is what makes our day
Worst part is the poor maintenance of bathroom fixtures. Check out all rooms especially 372, 374 etc. Cracked basins and tubs, struck shower handles...clogged tubs.
February 28, 2013
Rated 4.0 out of 5.0 by Bikebob New remodel
I must say though minor, that the new remodeling design of the entrance to the hotel is to me just plain ugly. Maybe some will like it, I don't think it is sustainable.
February 19, 2013