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Rated 3.9 out of 5 by 99 reviewers.
Rated 1.0 out of 5.0 by Embarrassment to the Crowne Plaza name I can not believe this is a Crowne Plaza. The property is old and outdated. I had a room in the quiet zone. I guess that means you are supposed to be quiet; because the rooms were not quiet. I could still hear every word spoken in the rooms next to me. The rooms are small. The ceiling had water damage all over it. The bathroom was horrible, even the shampoo smelled bad. I had 2 coworkers staying there also. 1 of my coworkers got vouchers for free breakfast with his room, but not the rest of us. As bad as the rest of the hotel was, I would not have wanted to try their food anyway. This is one of the worst hotels I have ever stayed at. April 7, 2014
Rated 2.0 out of 5.0 by Disappointed The room needs to be updated. The carpet had large stains, there was a hole in the bathroom door. The shower was warm, ran for several minutes water never got hot. The restuarant or bar was not open, we planned to eat light meal before evening meeting. I received 15% off resturant but it was never opened during my stay. March 24, 2014
Rated 5.0 out of 5.0 by Extraordinary Care Our second visit to this property was outstanding. My wife and I were greeted cordially by the staff and attended to with great courtesy. The guest services manager remembered me from our previous visit and greeted me by name. When my wife went to the lobby for a complimentary cup of coffee the dispenser was in need of refill, so a fresh cup was delivered to our room. Although we didn't dine in the restaurant on this trip, we did during our previous stay. There are plenty of healthy items from which to choose. Our dinner was sumptuous! Breakfast on this trip was from their lavish buffet. Our room was clean and comfortable and the shower was strong and relaxing. My wife and I had an entirely pleasant experience, thanks very much to the staff and their attention to detail. Checkout was friendly and expedient. We recommend this location to anyone visiting the area. March 17, 2014
Rated 5.0 out of 5.0 by best Crowne Plaza in Columbus the rooms are always clean. the TV has high definition picture. best breakfast of any holiday inn branded hotel in Columbus. they even have the Golf Channel. new comfortable beds. Daryll March 9, 2014
Rated 4.0 out of 5.0 by Nice area Hotel needs a little updating bathrooms dont match the rest of the updates. March 6, 2014
Rated 5.0 out of 5.0 by Great value stay Despite an unsatisfactory mattress on the bed, our stay at this hotel was very good. The food was enjoyable, the drinks were tasty, the service was exceptionally good. The location worked very well for us. The work on the hotel upgrade was being handled in a way that was not at all disruptive or disturbing. We look forward to returning next time we are in this area. February 6, 2014
Rated 5.0 out of 5.0 by Comfortable facility. Nice arrangement with conference center. Found the hotel to be comfortable and an enjoyable evening stay. February 1, 2014
Rated 4.0 out of 5.0 by Great staff, good location This was my first stay at this hotel and the location was great for my needs and the staff was excellent! I heard that a renovation is planned and that is a good thing. The rooms need to be updated and the bedding could be upgraded. I will make this my go-to hotel in Columbus once the renovation is complete. January 24, 2014
Rated 3.0 out of 5.0 by It was average! We stayed on a Fri. & Sat. night just as a get a way to relax. For what I thought was an upscale hotel it lacked that feeling. Elevator was not working properly when we arrived, coffee maker in room worked first night then quit working on Sat. a.m. and the housekeeping dept. said they couldn't find another one for in the room (there were very few rooms in use-could have gotten one from another room???). We requested a room in the quiet zone (it would be nice if the doors in the quiet zone had the type of closures that didn't slam so you have to hope other guests hold their door as it closes) - wasn't very quiet as people came and went. Bed and room temperature was very comfortable. Swimming pool was not warm actually very chilly - the floor in the pool area was very dirty - when you walked across it with damp feet you picked up dust/dirt/hair on the bottom of your feet (someones fake fingernails were on the floor next to the lounge chair I sat in). Disappointed they didn't have a hot tub. The staff we interacted with were friendly and pleasant. We did not eat on site so cannot comment on. Might try it again in future if good enough deal. January 10, 2014
Rated 4.0 out of 5.0 by Great stay Everything was great with the exception of the swimming pool temperature - which was too cold. January 8, 2014
Rated 5.0 out of 5.0 by A nice quiet place to stay on Christmas eve. Friendly staff- Jesse at check in. Room was nice and cozy. plenty of T V channels. December 29, 2013
Rated 5.0 out of 5.0 by Great Stay The Lobby was Beautiful and the front desk, maintenance were Excellent! No complaints about any staff. Even the lady at the restaurant was very nice and gave us a cup of coffee for Free! We stayed at this property the weekend of December 20, 21, 22, and checked out on December 23, 2013. All the staff, from the front desk to maintenance to the nice lady at the restaurant giving me a free cup of coffee, made this stay so enjoyable. Previous posts have stated the rooms are small, and a little outdated; this is true, but it is still an excellent stay and well worth your money. We stayed in room 109, the Internet IS slow, with connection issues, we did not call for technical support or anything. We just reconnected and continued. IF you spend a lot of time in Columbus, it is a drive to and from Columbus, but if you do not mind the traveling like us, you will definitely want to stay here as the staff, comfort and all makes up for it. Thank you all at Crowne Plaza – Dublin for a great stay! Please keep up the good work! December 26, 2013
Rated 4.0 out of 5.0 by Christmas Shopping Getaway We have stayed in this hotel, several times in the past few years. We love the renovations and changes. Our last stay was very enjoyable. Great staff and a beautiful new lobby. As for the rooms. Very quiet, relaxing and restful. The beds are very comfortable and great pillows. The amenities are also very nice. Cozy restaurant and bar, two pools (one indoors one outdoor) and free Wi-Fi and others. To the staff and owners, Great Job! Thanks You... December 18, 2013
Rated 4.0 out of 5.0 by Excellent polite, helpful staff, excellent housekeeping staff, clean rooms. We travel frequently, our requirements are a clean, comfortable room, with good beds, quiet atmosphere, and clean bathrooms with good hot water pressure. The Crown Plaza delivered on all counts,. We were here last week, gone for a night and back for another week. While the hotel is now brand new, all furnishings are very acceptable. Patsy December 9, 2013
Rated 5.0 out of 5.0 by Great Room at a Great Price There is nothing I can say that is negative about my stay at this hotel. I return yearly and am constantly impressed by the quality of the room appointments and the food in the restaurant. Don't overlook the bar, especially if you like beer! Try the Columbus India Pale Ale. Very friendly staff no matter what your needs. Five stars? No problem! November 15, 2013
Rated 2.0 out of 5.0 by room chair and extended checkout There was no comfortable seating in the room. Was told chairs had been removed due to deteriorated condition. Where was the replacement? The 2pm extended checkout arranged at the front desk was not honored. Went to room at noon and it was not available. November 13, 2013
Rated 4.0 out of 5.0 by 10th stay I have been coming to this trade show for the last ten yrs. & frequently attend others in different cities. I always enjoy the Crowne Plaza more than any of the other hotels. The rates are reasonable, with no hidden fees. The rooms are adequate-not many frills (fridge, microwave etc) , but comfortable beds, & usable space. Some of the furniture needs replacement, but it's useable. The rooms are quiet & very safe. The bar is fun, with reasonable prices & good food. The restaurant is very good with an excellent breakfast buffet. I'm always amazed by the number of staff who have been there for years. They couldn't be more helpful. I'll be back November 13, 2013
Rated 5.0 out of 5.0 by Repeat guest I just concluded my second stay at the Crowne Plaza Dublin. It won't be my last. In fact, you have become my hotel of choice in the greater Columbus area. Accommodations and dining are quite good, and the staff is wonderfully friendly and attentive. They really make guests feel at home. I also appreciate that you do not treat smokers like criminals. I was with a large group that probably included 25 smokers. Even those who choose not to smoke in their rooms appreciate the fact that you make that possible in select areas. Some hotels do not, and I refuse to patronize them. Thank you, and keep up the good work. November 13, 2013
Rated 2.0 out of 5.0 by Hotel Very Dated We were told we were going to get a room on the 1st floor but needed for the room to be cleaned first. 4 hours later they gave us a room on the 2nd floor.Told them we were unhappy and they said there was nothing they could do.. Stayed 2 nights. Lots of little things that should have been corrected. Elevator button light going up or down didn't light up. Did not replace box of tissues after 1st night. . Did not replace regular coffee after we made coffee the 1st day. Hallways walls needed painting - they were marked up along the wall from the carts..Hotel definitely needed some rehab. November 12, 2013
Rated 5.0 out of 5.0 by Super Place to Stay Excellent location, food, and meeting place as always. The staff is incredible to work with. They always make you feel welcome. November 12, 2013
Rated 1.0 out of 5.0 by Daytime Manager Issues My stay at the Crowne Plaza Dublin was far from memorable; in fact I hope to soon forget it all together. From the outdated and well-worn rooms to a daytime manager (Mr. Fisher) who was unable to grasp the concept of state employees being “tax exempt” when on official business and taking three days to rectify the matter; my experience at your facility was disappointing and therefore I will try never to visit one again. November 12, 2013
Rated 2.0 out of 5.0 by Poor service Room was not cleaned until after 4:00 pm on a two night stay. November 6, 2013
Rated 5.0 out of 5.0 by Courtesy Very courteous staff. EVERYONE from mechanics, front desk, cleaning service, buffet providers etc. were so courteous that I wish all hotels had such staff. November 3, 2013
Rated 5.0 out of 5.0 by Outstanding front desk staff! Location, room/bed comfort, water pressure and temperature in the shower, and an outstanding front desk staff are all reasons that I would return to this hotel in the future. The ONLY (albeit MINOR) complaints that I have is that I like to use the stairs and the stairwells could use a good bleach washing and the location of the stairs in relation to the exits to the parking lots seem misplaced. These complaints would in no way dissuade me from staying here again. October 24, 2013
Rated 4.0 out of 5.0 by Great staff! I liked the updated and new furniture in the lobbies! My phone did not work in my room and the maintenance came and tried 3 phones and none would work so he offered to knock on my door for wake up since I couldn't receive a wake up call. My bathroom was not mopped while I was there as a piece of trash that had fallen on the floor was there my whole visit. I also thought I left something in the room and called back to leave a message for housekeeping , I asked for a phone call back as to whether they found it or not. As of today 3 1/2 days later no call. October 21, 2013
Rated 3.0 out of 5.0 by Damp room My room was damp and musty. And it smeeled like wetness. I was on the first floor and when I asked to be moved the front desk clerk said they we sold out. I then saw another person check in. The rug was actually wet in the area between the door to the room and the bathroom. I thought it may be water from the shower but when I looked the bathroom floor was dry. Even the air conditioner didn't take the dampnees out of the room. Not a pleasant experience this time at Crowne Plaza. One more thing, When I went to plug in my computer to the outlet behind the night table there were cobwebs and dust back there the size of tissues. I then used the outlet on the lamp which did not work properly. I had to rig it so that my phone would charge overnight. The lamp looked to be 20 years old. October 10, 2013
Rated 4.0 out of 5.0 by Great Service Room needed updated especially since cost of room was expensive & very small. October 9, 2013
Rated 2.0 out of 5.0 by would not stay here again We checked in hotel, the front desk staff pleasant. The hallways spelled of cigarette smoke, and the carpets stained and need replaced. The rooms themselves were clean, but need updated. The first morning, I went to make coffee and there was only decaf coffee, but went ahead and made coffee. That evening, when I returned to my room, I noticed the coffee pot had not been cleaned or coffee replenished. I called front desk and was told someone would bring us coffee packets. I waited 30 mins and called front desk again. She apologized and said she would get someone to deliver the coffee packets. 20 mins later it was delivered. Also, the bathtub floor base is sloped, making it somewhat difficult to stand in shower. October 2, 2013
Rated 4.0 out of 5.0 by Met all my expectations. Enjoyed my stay I enjoyed my stay at the Crowne Plaza in Dublin, Ohio. The staff was very accommodating and the restaurant food and service was excellent. I look forward to a future visit. September 26, 2013
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