Rated 4.4 out of 5 by 141
Rated 4.0 out of 5.0 by Geraldine50 Service and comfort
As a returning customer I expected and received a high standard of service.
There was a significant level of noise from outside our room made by weekend revellers. We were disturbed until 4:10a.m. one night. I fully understand that this is beyond the control of the hotel staff.
The hotel being evacuated as a result of fire alarm activation at 3:00a.m. the previous night didn't help.
These incidents didn't detract from the service and comfort given in the hotel and were considered as part of the rich tapestry of life.
We will certainly continue to use this very good hotel.
July 10, 2014
Rated 5.0 out of 5.0 by Chris-- Great location, high quality accommodation, excellent staff and service
Stayed here for a short break in Edinburgh with my young family. The location is as central as you could ask for, the hotel and room were very high quality and the staff couldn't have been more friendly or helpful, excellent.
July 9, 2014
Rated 5.0 out of 5.0 by Mike1947759 The Roxburgh - Edinburgh
Short stay Husband and Wife - both retired. U.K
Hotel scores well on every aspect of the stay.
Did not have time to use Spa / Pool etc. - but had a look around and was well impressed. Staff in Spa very helpful.
We will stay longer next time.
July 9, 2014
Rated 5.0 out of 5.0 by Jeaniesgirl Welcoming and comfortable
The room was clean and the bed lovely and comfy - bathroom a bit jaded but clean and everything worked.
Staff were pleasant and friendly.
The fire alarm at 2am was less than welcome! but staff were efficient and the fire marshalls were in the right places to guide us out - I felt very safe.
July 8, 2014
Rated 4.0 out of 5.0 by Shahid_DFW Good Location
The most outstanding service was the Concierge - Gavin did a fabulous job in helping and assisting.
July 7, 2014
Rated 5.0 out of 5.0 by CH80 Great location
Really friendly welcome, great service and fantastic food.
July 5, 2014
Rated 1.0 out of 5.0 by BigBluerr Ranks as the worst Crowne Plaza Ive ever been in
OK I paid a lot of money to have a junior suite. On arrival I was just checked in - no recognition of priority club.
I then have a room on the second floor and no lifts throughout the duration of my stay worked - No offer to have my luggage placed in the room.
The room - old, outdated, poorly maintained. Cheap furniture trying to be made to look old and quality. The fixtures and fittings in the bathroom either broken or unable to use as it would flood the place.
All of the above brought to the attention of management - no response.
The food in the restaurant is overpriced and of very, very poor quality. A burger van at 3am has a better taste.
The noise from the non-double glazed windows at least keeps you occupied whilst lying on what can only be described as a bed from the dark ages throughout the night. Certainly not using the 'Sleep works' program here.
All in all the worst place I've ever stayed in and to top it off I wrote to the manager twice to give my findings - No reply!
This just shows the level of care and explains why the staff behave the way they do. It all comes from the top.
July 4, 2014
Rated 5.0 out of 5.0 by BIgger Steve GREAT STAY
First time in Edinburgh, weather excellent. Enjoyed stay at Roxburgh, all as we expected from hotel website. Bar prices expensive (usual 4 star hotel complaint).
Staff always helpful, pool always accessible.
Would definitely stay at this hotel again, have used Crown Plaza in Chicago and all their hotels seem of similar quality
July 1, 2014