Rated 4.4 out of 5 by 149
Rated 3.0 out of 5.0 by CJTL Room without a view
I have stayed at the Roxburghe Crown Plaza hotel a few times, and the first thing to say is that it's brilliantly positioned in Edinburgh.
The good rooms are very good. I've had castle views (excellent# & looked out over George St #nice).
But this time I had the view over the bins, and the room was dark and the windows had to stay closed because of the smell of the bins & the kitchens below.
You also should bear in mind that the city centre gets going quite early, and the noise of bottles being collected was one pre-8am alarm call, and nearby drilling was another.
The room was fine though, in the bathroom, neither the electric razor plug nor the TV volume control worked.
November 2, 2013
Rated 5.0 out of 5.0 by Olaf4 Great service
Everything was perfect except the staff member who checked us in. She was young, fair and Scottish, probably local. She had an attitude and was somewhat "snippet".
November 1, 2013
Rated 5.0 out of 5.0 by clare73 Beautiful hotel and very friendly staff
Our stay was wonderful and all the staff were very friendly and knowledgable. The breakfast was absolutely wonderful. The leisure club and facilities were fantastic too - I only wish I'd brought my trainers to have been able to try the treadmill out. The entrance is stunning and made us feel like VIPs the moment we walked in.
November 1, 2013
Rated 5.0 out of 5.0 by ordjackio Great service and friendly staff
My husband and I visited the Hotel as an anniversary treat. From arriving at the Hotel we were treated very well indeed. Left in our room was a card wishing us a Happy Anniversary and the bowl of fruit was a nice touch. We had a meal in the restaurant we were given a free glass of chamapnge each . When our dessert was served to us the Chef had written on my plate Happy Anniversary in chocolate syrup. These little touches are what makes the difference
between an Hotel and an excellent hotel. We will be returning and I would suggest this hotel for a treat. The only slight downside is its location it is quite a walk from the train station .
October 28, 2013
Rated 4.0 out of 5.0 by JMAC1977 great city centre hotel
Lovely Georgian period property. The reception in style and nature of staff gives a real feel of luxury, which on the whole is replicated throughout the visit. Within yards of central Edinburgh. couldn't fault ans although minor issue with door keys deactivating a few times, staff couldn't do enough to sort; identifying issue as walking by, coming back to the room to double check working again,. etc.
October 28, 2013
Rated 5.0 out of 5.0 by Latham Excellence
This is the third time we have stayed at The Roxburgh and it is as good now as five years ago.
Front of house were superb, and it was so good to see the breakfast Head Waiter still smiling his welcome.
Although the fantastic, and very memorable, breakfast spread of five years ago, has downgraded to a pathetic cold buffet and a plate order.
The best thing I can say is that we are already planning a return in 2014.
October 28, 2013
Rated 5.0 out of 5.0 by Choppsie30 Wow
This hotel has now become my favorite Edinburgh Hotel. The building is really beautiful and full of character. Its also the 1st time as a platinium member I've been upgraded to a club room.
October 27, 2013
Rated 5.0 out of 5.0 by PBuckle Great venue for working in Edinburgh
As always, the Crowne Plaza staff were attentive and exceptionally helpful - to the point of almost preempting my wishes or requests and acting on them swiftly. Thank you for a great stay.
October 24, 2013
Rated 2.0 out of 5.0 by Forbsey Overnight stay
The staff were quite welcoming especially the porter. On the surface the twin room looked quite comfortable. It wasn't till later in the day I noticed a lot a dust in the room and cobwebs. It looked like housekeeping had not cleaned the room properly.
On departure the receptionist did not ask if we had enjoyed our stay or how was our room.
Very disappointing for a four star hotel.
Housekeeping very poor.
October 17, 2013
Rated 3.0 out of 5.0 by Kuch6469 OK
Staff were excellent. Friendly & helpful. Cannot fault that. The room was extremely hot and the air con very poor so rather uncomfartable in the room to say the least.
Breafast was good but serive shocking after waiting about half an hour we had to ask someone if they woudl actually serve us ! We were not the only ones.
The quality of food and service in the evening also not very good. After waiting half an hour for the dessert to come out we had to ask if there was any chance of it arriving...
Not really that impressed wiht the place given those experiences
October 17, 2013
Rated 5.0 out of 5.0 by ADunbar Fabulous service
Ideal location, fabulous service. The concierge were all exceptionally helpful and courteous. The room was on the small side and not a great view but very clean and comfortable. I have stayed here a few times before and I would definitely stay again.
October 9, 2013
Rated 4.0 out of 5.0 by Chesterman1 Friendly Staff
This was the first time I have stayed at the Roxburghe as it was part of another chain when I knew it before
I have found the staff very friendly and attentive
The hotel is fine but could do with a little modernising and bringing up to Crown Plaza standards although i have found in others
The room I had had excellent views of the castle and was very comfey
I found the car park difficult to find and is an awkward entry if you have a large car but the staff made sure I found it
October 6, 2013
Rated 5.0 out of 5.0 by jodvic wonderful room and great service
visited the Roxburghe for 3 days 2 nights - booked a King Club room with breakfast. When shown our room we had been upgraded to a King Club suite - the Albert Suite. Wonderful room huge room with 2 televisions lounge area and a large bathroom. Bed was wonderful slept really well.
Breakfast was really good staff provided a great service. The drinks in the club lounge were plentiful although the canapes were very limited to only three for the table and some small bread sticks unlike the club lounge canapes abroad.
the spa was really great and staff very helpful
We had a great time in the roxburghe and would definitively go back and recommend to others
October 5, 2013
Rated 4.0 out of 5.0 by Spinnaker Just the best staff
From the moment we arrived and were offered help to locate the car park (up a small cobbled lane at the rear of the hotel) the staff at this hotel could not have been more pleasant and helpful. A credit to the business.
The food fluctuated from being brilliant to just about acceptable - top quality ingredients and a good choice, but we experienced cold cooked breakfast one morning and over cooked room service when I believe the kitchen was under pressure.
Perfect location for shopping, the university and business. Will definitely use on my next trip.
October 4, 2013
Rated 5.0 out of 5.0 by AndyMc10 What a great weekend wedding
From checking in the hotel and its staff proved to be first class in all regards. Nothing was too much trouble and the location was superb.
We will be back!
October 3, 2013
Rated 4.0 out of 5.0 by MrBrady Concierge is the best i have come across!
We visited the Roxburghe for a long weekend on 27/9. I travel around Europe, Midle East and Africa with my job, staying in hotels three weeks out of every four.
I can honestly say I have NEVER come across a more helpful and sincere concierge as Gavin at the Roxburghe. From the moment we entered the premises after a long drive from Manchester he removed any further stress out of parking the car, taking our bags, and sorting out our room. He ushered us to the lounge for a cup of tea whilst he sorted everything out. But he didn't stop there....making recommendations for dinner and booking us into a popular nightspot to save us queueing ! Top service from start to finish. What else can I say 10/10....thx Gavin.
Ps all this and he was on his 14 day of duty ....on the bounce.
October 2, 2013
Rated 4.0 out of 5.0 Comfortable large bed and good all round service.
Found this hotel in various booking sites but got best deal on their own website. Attentive staff and we were well looked after. Great position in central Edinburgh !
October 1, 2013
Rated 5.0 out of 5.0 by AndrewB13 Comfortable room and good location
We found your staff to be very helpful and friendly. Our room was comfortable and as we had flown with only hand luggage it was useful to have the bath robes. An ideal location to visit Edinburgh - would come again.
September 30, 2013
Rated 5.0 out of 5.0 by Biggles Wonderful hotel
Wonderful hotel, the facade is stunning, the foyer, impressive as was our room. Thanks to all the friendly and efficient staff for making our stay as pleasant as possible. The decor in the public areas is somewhat tasteful and the hotels location could not be better for shopping, restaurants and theatres. Breakfast excellent with the breakfast Maitre D (Jimmy) always having a warm welcome, the recently refurbished bar is comfortable but can become crowded. We had a meal at the hotels George Street Bar & Grill restaurant which provides excellent food and service, unfortunately the restaurant lacked atmosphere which could be off-putting for returning guests. The hotel does have a marvellous members club lounge were one can relax after a hard day sight-seeing.
The restaurant serves amazing food at very reasonable in prices for a restaurant in George Street, and the staff were attentive making you feel comfortable. The change in decor and improvements to the bar area makes a vast difference although the bar can become crowded and less relaxing. All things considered a very agreeable well cooked and presented at a very reasonable price.We were very happy and we will be back.
September 29, 2013
Rated 2.0 out of 5.0 by Gavin66 Disappointing stay
For such a prestige hotel in the city, disappointing levels of customer service and a facility that needs reinvestment. As a platinum member, I stay in many IHG properties and this is below par. The room lacked inspiration, staff were nothing special. Charging for car parking was a disappointment too, even those this was prior advised. There were no platinum advantages offered. This hotel needs to do better as a premier Edinburgh hotel
September 26, 2013
Rated 5.0 out of 5.0 by wakjak49 First Class Service
Had a two night stay at the Roxburghe and had a thoroughly enjoyable time. The staff were extremely helpful, a special mention must go to the front desk concierge who went the extra mile to help us particularly finding the car park and suggesting the best way to plan a way through some of the hundred or so sightseeing places.
September 23, 2013
Rated 4.0 out of 5.0 by pong Good location. Nice staff
Good location. Nice and friendly staff. Comfortable room.
September 22, 2013
Rated 5.0 out of 5.0 by copperfield great location
I so much enjoyed staying at the Roxburgh in Edinburgh. It is located in Charlotte Square which was so nice for me because of the history. Everything was clean and lovely and i would definitely return. Cream tea was the best!
the only problem i had was at the front desk. My prepaid reservation was lost and i was told in a bit of a haughty manner that the hotel was full. After i showed them the confirmation, i was given a room but i had to wait in the lobby for quite a while.
The other staff was wonderful, especially the porters and the dining staff in both restaurants. They made this lady from the USA feel comfortable and at home.
September 21, 2013
Rated 5.0 out of 5.0 by Anonymous20131993 A great stay
Staff were exceptional and the hotel was brilliant. I can't wait for my next stay!
September 20, 2013
Rated 4.0 out of 5.0 by Raymonkey Excellent front of house staff
A great weekend away for a wedding.
Reason for dropping a few stars is down to the room not being ready when we arrived in the evening but the way we were looked after made up for it
September 19, 2013
Rated 5.0 out of 5.0 by Jas88 I feel so at home
I have been spending about 3 nights at Roxburghe every week for the last year. Everyone knows me and they really look after me. I always feel so special. Since I spend so much time away from home, they always make me feel so at home. Apart from the amazing service, food and clean room. The exercise classes are amazing. I look forward to the classes after a hard day at work. They always make sure that I get the same room every week. No other hotel can beat that service.
September 13, 2013
Rated 5.0 out of 5.0 by Bigspinner999 Fantastic
Had a wonderful time here! Stayed in room 570 which had a fantastic view of Edinburgh castle. Staff were really helpful and the food was first class. Would definitely return
September 11, 2013
Rated 5.0 out of 5.0 by GordonR Weekend Treat
From the concierge to the dining room staff absolutely outstanding.
Occasionally you experience first class service & this was one of them.
I hope the hotel retains these levels as the merge with IHG seems in its infancy, the rooms seem to still be needing the new owners stamp, but overall - outstanding!!
September 11, 2013
Rated 5.0 out of 5.0 by Walker0570 Great room service and staff
Booked the hotel for an overnight stay for my wife's birthday, from the moment we arrived the staff couldn't do enough for us, they welcomed us with a smile and the service they provided was superb to say the least. Our room was very comfortable and facilities in the room were great. The ambience in the bar at night was good and again the staff couldn't be more helpful. Breakfast in the morning was ample and sufficient for anyone.
Overall I would recommend this hotel to anyone looking for somewhere to stay in Edinburgh 5 out of 5
September 10, 2013
Rated 5.0 out of 5.0 by Davidd good
staff very friendly
September 9, 2013