Rated 4.4 out of 5 by 30
Rated 5.0 out of 5.0 by ferndoodle27 a returning customer and will return again
stayed recently for a two night break with family. very attentive staff from the minute we arrived at the hotel from the time we left. front desk staff offered to suggest restaurants and bars to visit if we wanted this. rooms very comfortable, clean and spacious. buffet breakfast was ideal for setting us up for the day. will recommend hotel to friends and family. location ideal a 10 minute stroll and you are at the playhouse and the back entrance to St James centre
December 16, 2013
Rated 1.0 out of 5.0 by Dwgibson7 Very disappointing
I booked a night in one of your club rooms on the 6th of December for my wife's birthday. I have stayed in you Glasgow hotel and was impressed by you club rooms and lounge. So I opted for the same here. On arriving we were told that the spa facilities were under going maintenance and the receptionist couldn't tell us when they would be ready to use. Particularly annoying as we had arrived early to use the facilities.
Then we found you club lounge offering of alcoholic drinks and canapés only available from 6-7pm.
The room was run down and dated, with the hot bathroom tap coming loose and drenching my wife's dress before we went out for the evening.
The continental breakfast that was offered the next morning in the club lounge was pathetic, 3 measly croissants and 3 of the smallest pain o chocolat I have ever seen plus a small amount of cereal and cold meat was all that was on offer.
On checking out the receptionist was apologetic and asked us how we would like to be compensated, surely that is up to the hotel to decide.
December 16, 2013
Rated 1.0 out of 5.0 by AYScott Lovely large room
We booked a room with two double beds for a girly weekend. The location was a good 15 mins walk from princes street but we wanted a hotel with a pool so booked the crowne plaza. On arrival we were told that the pool etc was closed due to a pH issue. We asked if this would be sorted for later in the afternoon and the answer we got was that they didn't know. Our room was spotless with two large beds and a beautiful bathroom. Room had white robes and lots of little special touches like pillow spray. It was also very quite. The only fault with the room could be that it might be too hot for some guests. The problem with the pool was not rectified by the time we checked out and unfortunately even though we spoke to receptionist a number of times and duty manger three times no one could actually tell us when the pool would be opened or offer us anything by way of compensation. We also left our contact details for the general manager to contact us after we left. A week later no one has bothered to make contact and for a large chain like crowne plaza I think this is pretty poor service.
December 13, 2013