Rated 4.5 out of 5 by 21
Rated 5.0 out of 5.0 by Minirutter Fantastic
Great location 2 minuets walk to the play house and 10 mins to the heart of the shops. The hotel staff where all very helpful and polite and made it a lovely getaway. We had an upgrade to a suite and it did not disappoint the room had 2 couches and 2 chairs, 2double beds and It was the biggest room I have ever been in!!
November 27, 2013
Rated 5.0 out of 5.0 by markfife Stunningly beautiful and peaceful. Attentive staff that leave you feeling valued.
The hotel is centrally located and only a 10 minute walk from the train station and centre. The hotel is about 5 minutes from the Edinburgh Playhouse, as well as the Omni Centre which boasts resturants, a cinema, and a health club.
As a plantinum member I was very excited to have another Crowne plaza in Scotland and have stayed 3 times now. I have since found that if you want to be valued, looked after and listened too then there really is no need to stay anywhere else! I have found any feedback I have give is valued, taken seriously on board, and followed up. Of course no hotel can get it right 100 % off the time but isn't it of more value that a hotel is always striving to get it right and takes on boards comments and implements changes!?
The hotel is lovely and has a secluded, quiet and warm atmosphere. The building itself is eloquent inside and as for the rooms... Wohhhh!!! The rooms are spacious, comfortable, stuningly beautiful, and certainly give you the Wohhhh factor!
I would highly recommend booking a club room which gives complimentary access to the club lounge. Here you will find a warm, cosy, and peaceful location to relax 24 hours of the day! There is hot drinks, and a good selection of soft drinks... including Scotland's number one soft drink Irn Bru...don't forget to try it out! You will also find some nibbles throughout the day. Here, in the quietness of the lounge, you can order a full Scottish breakfast. Perhaps in the summer you might even be able to sit in the pictureous garden which you can access from the club lounge. Of course you can also have a continental breakfast here and if you really wish you can have breakfast in the restaurant . At night relax in the club lounge where for 2 hours complimentary spirits, wine, and beer-both bottled and draught are served with a friendly smile. There is also a selection of canapes.
Staff are genouine, friendly, and take time to build up a rapport. Check in is smooth and hassle free and staff remain focused on you.
The hotel also has a lovely swimming pool which feels private and calming. Relax in the chair with a book or why not try the steam room!
All guests can access complimentary use of the computer. You can also print and scan documents while sitting in the stylish and comfortable chair.
Having just come back from the most wonderful stay here with my family I had every confidence the hotel could leave a lasting impression. Having not had a family holiday like this for years it was just stunning and my family loved it. I now having lasting memories to treasure of our stay there.
The Crowne Plaza has a logo... It's the small things that matter.. How about coming back to your bed to find a sweet treat of Scottish tablet!,or the spray to help you sleep-it works! An earlier check in and a late checkout-if they can they will! Fancy a hot chocolate but no hot chocolate in your room... I'm sure somebody will find you some, forgot your toothbrush or need tooth paste - no problem request some complimentary at reception... the list goes on and on!
I really can't recommend this hotel enough and as they strive for execellence be sure to give constructive feedback-it really is listened too - a massive massive thank you to Lucja and Alsadair for the way they have left me feeling very valued. Thanks for the additional inclusion of Irn Bru in the fridge, the lovely new chair in the business section, and the wide selection of beers on offer in the club lounge-now here is a hotel that really listens to it's customers.
I am looking forward to many many more stays..... eh 10 booked so far!
Forget the rest... try the best!
Wishing this new Crowne plaza every success.
November 25, 2013
Rated 5.0 out of 5.0 by MetalMickie A very pleasant stay
I spent two nights here on business. The room was well equipped and well tended, the food was good, but the best thing was the staff - attentive, very helpful, and very pleasant.
November 24, 2013