Rated 3.7 out of 5 by 43
Rated 3.0 out of 5.0 by EXAM The hotel was great, but...
I stayed at Crown Plaza recently because I was attending a weekend training in the area. The building was nice and clean and the front desk lady was very pleasant.
After I was exhausted from attending the training all day on the first day, I wanted to take a short nap to study till late for an important exam of the next day. Right after I fell asleep around 8:30PM, a party noise downstairs started beating my room. The staff was apologetic and immediately changed my room to the quieter floor when I complained -- that was quick and nice. They even delivered a new key to my room as I was already in PJs. But my sleep was totally disturbed. So, I changed my plan and studied till early morning and was supposed to sleep in till 8AM.
About 5:30AM, the kids in the next room started banging the adjacent door and woke me up. Sounded like they had 2 very young ones who were both crying, screaming and running around. It continued till I checked out.
Fortunately, God let me pass the exam, but I was sleepy all day. Again, this hotel was very nice. I just happened to have a bad experience with the guests' noises which is not really preventable by the hotel.
November 21, 2013
Rated 5.0 out of 5.0 by Zee407 Pleasant staff and nice room.
Great place to stay. Close to major roads. Room was spacious. Breakfast was very good. Wish there was a small refrigerator in the room.
November 18, 2013
Rated 4.0 out of 5.0 by JDnW comfortable and quick room setup inquiry
The room was very nicely setup. I had no problems sleeping. When I had issue with cable tv setup, housekeeping then additional support came quickly so I can watch the news. The response was quick. Room service was the usual response time but within time stated. Meal was very fulfilling.
I left early on the second day so I did not have time to enjoy breakfast.
I was there for a conference and he staff was very friendly.
I did not check out the additional amenities since I had no time.
November 15, 2013
Rated 3.0 out of 5.0 by Menotsatisfied3 Best for room service.
Room service was the best part of my time in that location. My main complaints were as the following. Courtesy shuttle, every time that I tried to use it there was always an excuse as to why it was NOT available. The so called sofa bed was a metal bar with a sheet over it. I was in an executive suite as to make my stay more comfortable for myself and my daughters. What I didn't know was that there is only one bed in a suite. In order to get two, I would have to downsize to a regular room. The in room refrigerator was sitting on the floor. So every time that I needed to use it, I would literally have to lift it to open the door.
The shower was a conversation within itself. We would have to wait a 1/2 hour in between showers to allow the water built up in the tub to go down. I am sure that these are things that could readily be addressed by calling downstairs, but why weren't these things addressed before I arrived. When I stay in a hotel, I have set expectations. Just as they expect my money to clear, I expect my stay to be enjoyable.
November 13, 2013
Rated 5.0 out of 5.0 by mmg215 Treated like Royalty
They upgraded me to a suite on a Chase free night. And the room was wonderful, the staff was great, gave us free breakfast The one night stay was great and would go back. Thank you so much. There is nothing to do in the area , I stayed to visit family which worked out great, very nice hotel.
October 23, 2013
Rated 3.0 out of 5.0 by StillWaiting2 No Wake up call and loud rooms
Just wanted you to know I couldn't sleep here the other night. There were several females next door up all night talking loudly in the room next door.
Also, I never got a wake up call although I really could not sleep. I mentioned it to the front desk because I wrote it down on a sign in sheet and also called to verify they had it. This is the 3rd time this has happened so I questioned them on the free night stay if you didn't get a wake up call policy and they said they'd do that but they were busy so he'd send me info on it.
October 21, 2013
Rated 4.0 out of 5.0 by bighead Excellent location
It is the second times we stay in Crowne Plaza Edison. We love the location, it is easy excess to the Hwy and all kind of shopping. Since we are the Platinum member, we have been offered to upgrade to the President Suite. The room is huge and comfortable. Also the Staffs are very nice and helpful. The only complaint is no shuttle service during weekend. We definitely will stay there again for the next visit.
October 17, 2013
Rated 5.0 out of 5.0 by jake8 Most enjoyable stay
From the comfort and cleanliness of the room to the fluffy towels, to the tasty hot breakfast, to the friendly staff, all made our visit most enjoyable!!
October 9, 2013