Rated 4.2 out of 5 by 165
Rated 4.0 out of 5.0 by jerseymichelle Bedding/Air Conditioning/Neighbors
Unfortunately the mattress was too soft for my liking and the same applied to the pillows. The AC unit would blow air directly on the bed. If you had the fan on automatic, then you rotated between hot and cold in the room.
The person in the room next to mine -- I was able to hear his radio (?) through the vent in the bathroom. Very strange and a bit unsettling.
July 2, 2014
Rated 5.0 out of 5.0 by Alarmman General review of stay
1) Bed was uncomfortable.
2) Pillows are too soft
3) A/C was broken. Staff did what they did to fix it. Failed and then moved me to another (albeit nicer) room.
4) Also give me a free breakfast.
5) I felt that' the staff thought my business was important and did whatever they could to make up for the problem I had (they tried to fix it twice)
June 30, 2014
Rated 2.0 out of 5.0 by not so impressed not impressed
As a first time guest at this location, I was disappointed at the check in staff, especially after requesting a king bed instead of two double beds. Staff did not recognize me as a IHG rewards member at check in. Sheets did not look clean. The only reason I would recommend this property, is for location-based convenience.
June 29, 2014
Rated 5.0 out of 5.0 by Coastwatchers Quiet & Comfortable w/really good breakfasts
We've stayed at this property on and off for several years. It's much better now than a few years ago. Staff is well trained and friendly.
June 24, 2014
Rated 5.0 out of 5.0 by MOPMIN Great Staff of People
from FOH to BOH everyone is accomodating, pleasant and ready to meet your need.
This time I would Like to give a shout out to Raheel FOH
June 24, 2014
Rated 5.0 out of 5.0 by carrie ann 5 star stay
5 star stay with the help of Philomena, Raheel and Derek
during check in. John, delivered the rollaway we requested for our granddaughter almost before we had a chance to unpack.
Very friendly staff and so willing to make your stay special.
The breakfast was very good.. It's nice to see that Cecelia and Ricot are still providing excellent service. Buffet selections have change saw blueberry blintz that my husband liked and I liked the vegies including broccoli and some other spices that were excellent. I wish that orange juice would not be separate charge.
When we were served by Ronald on Sunday he gave my husband Styrofoam cup for coffee to go. talked to chef Orre and told him his new choices were good. My husband missed the sweet rolls and I missed the fresh berries.
Looking forward to our visit in November
June 24, 2014
Rated 5.0 out of 5.0 by gary456 Great Room as well as great staff
Was upgraded to suite and treated very well by all
June 24, 2014
Rated 4.0 out of 5.0 by TESSComments Convenient
This Holiday Inn was Convenient for our needs. I prefer Holiday Inn Express. It would be nice if this Holiday Inn offered tea in the room. Having the coffee is nice but what about the tea drinkers. (I know we could have purchased tea in the lobby.) Many Holiday Inns offer free coffee and tea in the lobby, this one did not. The room was nice, however, I felt the bathroom was a bit too small.
June 21, 2014
Rated 5.0 out of 5.0 by wildone Great place for a high school reunion
This is the closest hotel to Westfield and we have attended at least 3 high school reunions here.
June 18, 2014
Rated 4.0 out of 5.0 by SH88 Overall Good Experience
I found my room and bathroom to be extremely clean everyday. My only complaint is the room temperature, when the a/c was on it was to cold (regardless of temp is was set on) and with the a/c off, it was to warm.
June 14, 2014
Rated 5.0 out of 5.0 by MmmJ Very Confortable rooms
I always enjoy my stay at the Holiday Inn in Clark. The beds are amazingly comfortable and the staff are always friendly and accommodating!
June 9, 2014
Rated 5.0 out of 5.0 by Andy Pandy Great stay Great Service
Very well presented Hotel with extreamly friendly staff. Checking in was quick and easy and the Room was ry comfortable and very clean. Special mention to the breakfast staff and receptionists who were great.
June 8, 2014
Rated 4.0 out of 5.0 by Padistedor Holiday Inn (CLARK NJ) is OK
Decent Hotel. I grew up in Clark and stay here when I visit family in the area. Just some minor suggestions for the hotel. Accessible outlets near the bed (not behind the end table) so you can plug your cell phone in at night would be nice. They also should put a fan in the bathroom so the shower doesn't fog up the mirror. The price isn't bad and the lobby is real nice. Staff is friendly. I would stay here again.
June 5, 2014
Rated 5.0 out of 5.0 by gonz relaxing time
excellent and attentive staff. Block over twenty rooms for guests and friends.. All checked in without any problems whatsoever. Many enjoyed a nightcap after the wedding at the bar in lobby. all had a great ime.
May 31, 2014
Rated 5.0 out of 5.0 by exferryguy nice experience
We have visited the Holiday Inn in Clark, NJ on several occasions! From the welcome at the front desk to the fine dinner in the Hub Restaurant (on premises) to our upgraded room (a junior suite which was OUTSTANDING) I have to give all at this location 5 Stars. From the friendliness and helpful staff on arriving (Erika), our waitress in the hotel restaurant (The Hub) being on top of our needs and the delicious food served, and that fabulous room! WOW! I heartily tell all that this is one of the finer Holiday Inns in this area. Thanks ALL!
May 24, 2014
Rated 5.0 out of 5.0 by priorityG34 staff makes this Holiday Inn superior
Excellent staff, very polite accommodating and helpful. Restaurant and Bar team very good as well. Everyone at this hotel makes the stay better!
May 18, 2014
Rated 1.0 out of 5.0 by miguel0373 Poort Service
I had an issue the staff acted like this is the first time an issue like this came about. Not sure why, and then they acted like it was my fault I did not want to stay.
May 13, 2014
Rated 1.0 out of 5.0 by kat1372 Girls night gone wrong
I am a frequent guest at the Holiday Inn Clark NJ location, I choose this location due to the area and availabilty to several different attractions. Normally the staff is courtesy and quite helpful, I reserved two rooms this past friday May 9, for myself and 4 other co workers, not only so we could have our girls night out but to also bring more business to your hotel, when I reserved the rooms I specified that it was a small group of ladies and that we would be having our 1st annual ladies night, i requested that the rooms be together, the 1st issue was that the rooms were across from one another, 2ndly one neighbor constantly kept banging on the wall and call the front desk with complaints, including myself it was 5 ladies, yes we were laughimg and talking but not loud or out of control, we ended up moving one room to another floor which separated us which defeats the purpose, I totally understand that people go to hotels for various reasons but I fault the front desk for putting us on a quiet floor, not only did we give business to the resteraunt and the bar but mostly was going to make this particular hotel our monthly designation for our meets, I still consider this a great hotel but with better organization from the front desk we could of all enjoyed the remainder of our girls night without disturbing other guest
May 12, 2014
Rated 5.0 out of 5.0 by Doowop Singer Great Room and Great service
Always stay at Holiday Inn as I always get the best Service and Comfortable Accommodations
May 10, 2014
Rated 5.0 out of 5.0 by ohjo staff was very friendly with great service and very clean with good food
My stay was made pleasurable due to all of the staff being accommodating and friendly. The place was very clean and everything worked well. The food was very good. It had easy access no matter where you parked. I will definitely always stay here when I am in the area.
April 28, 2014
Rated 5.0 out of 5.0 by IHG PlatMember Wish all Holiday Inns were like this
Unfortunately a lot of Holiday Inns feel like they haven't been updated since the 80's. This location is a breath of fresh air, the hotel appearance is bright and modern. The Cafe Bar and snack areas are well stocked and the bar area is spacious and relaxing.
The staff are excellent and clearly take a great pride in their job. Hopefully IHG will expand this more contemporary style to their other Holiday Inn's.
April 22, 2014
Rated 5.0 out of 5.0 by priorityG34 Excellent staff extremely helpful
The entire staff at this property go above and beyond to help customers, especially front desk staff ( Philomenna is phenomenal !!) are incredibly engaged, concerned and fanatical about customer service. Restaurant Food/Bar staff are also terrific!!
April 20, 2014
Rated 3.0 out of 5.0 by traveler_4711 room was not clean
This is an older hotel, where some updates were done in the lobby area, the breakfirst/bar area and some updated on the exterior. The rooms did receive some "refreshment" but it is still an older room with doors that not close properly and older bathrooms. The staff was very friendly and helpful, but the room was never really clean and I did find a number of hairs from the previous guests in my bathroom.
April 13, 2014
Rated 4.0 out of 5.0 by Jbs75 Clark NJ
This hotel was very nice, the lobby and bar/food area was better than most I've encountered. Great job.
April 7, 2014
Rated 3.0 out of 5.0 by kelly2019 Multiple Night Stay
I was at your hotel for three nights attending a conference. I was surprised to find the room did not have a small refrigerator which became quite a burden especially staying multiple nights. I could not even keep a bottle of water cold. Your second shift desk clerk, Filaminia was outstanding as was the driver of your shuttle. Great Staff overall. Cost of the "The Hub" dining was inflated, could have been better.
April 7, 2014
Rated 4.0 out of 5.0 by Ray5028 Very Nice
Excellent reception service. Front desk staff top notch. 5 mile shuttle service is excellent. Room was very clean, good mattress and pillows. Need a better arrangrement for in room coffee service.
April 6, 2014
Rated 1.0 out of 5.0 by PeeJKay Comfortable, convenient, good value.
Convenient access to highways and shopping areas.
Friendly staff, and excellent facilities and parking at a reasonable cost.
March 30, 2014
Rated 4.0 out of 5.0 by Tomki Nice place to stay
The front desk staff were super and the room was excellent. My only issue was the Hub restaurant . Bartending staff left a little to be desired. They had more interest in talking to the regulars that camee in . I had to ask for my food and when it came out it was clear that it had been siiting under the heat lamps for sometime.and was dryer out.
I still would recommend the hotel as an excellent place to stay.
March 30, 2014
Rated 5.0 out of 5.0 by Grandma Perry Excellent Staff
Service was excellent. Staff very friendly, helpful, accommodating. If ever in the area again, would definitely stay there.
March 4, 2014
Rated 5.0 out of 5.0 by Perpiguilliam Great stay
Enjoyed the stay, great service, friendly staff, clean, tastey food. Love the new IHG theme - home away from home. Would stay there again when in the area.
February 6, 2014