Rated 3.8 out of 5 by 160
Rated 1.0 out of 5.0 by gr8dane One step above a flop house
Checked in, and whencalling the front esk on three occassions, the phone rang 51 times, 47 times and 43 times respectively before it was answered. The internet on the 8th florr knocked me off no less than 60 times whereby I could not get any work done at all. The only woman who even tried to help was the night shift supervisor. She rebooted the system and allegedly sent a tech up to check the booster on that floor. Nothing was resolved - no call back or concern noted from staff. For this supposedly being the "flagship" of the IHG chain, I would remove my name from it completely. The beds were stiff and the stunk of cigarette smoke covered in fabreeze. There was no value added here and I will recommend that this hotel be dropped from the companies preferrred providers. In my humble opinion, this hotel is one step above a flop house. I have had better service and accomodations in third world countries at hotels rated as 1 star. This dump is a disgrace to the Crowne Plaza name.
September 23, 2013
Rated 5.0 out of 5.0 by Amtrak Five star status
I highly recommend this place to the public. I love it here! Such a friendly staff as well. I look forward to coming back here.
September 10, 2013
Rated 5.0 out of 5.0 by Daveyz Many years of comfort. Rooms extremly comfortable. Staff at front desk accomodating and friendly.
As a frequent guest, I am greeted normally by name and they do their best to accomodate my needs as a requested. Dave Z...
August 27, 2013
Rated 5.0 out of 5.0 by Chem1 Wonderful Stay
I spent one night at the Newark Airport Crowne Plaza. I had a wonderful stay. My room was spacious and clean - I stayed in a King Bed Leisure Non-Smoking Room. There was a small refrigerator to keep my pop cold. I ordered a sandwich from the restaurant and brought it up to my room to eat it and it was delicious. Every employee that I came in contact with was very friendly and polite. I never heard any planes overhead during my stay. I did not use the indoor pool or the workout room, but I checked them out. There were people using the facilities and everything looked clean. I would recommend the Crowne Plaza to anyone.
August 19, 2013
Rated 5.0 out of 5.0 by Ted526 A Great Stay
During a major storm in June I was unable to get home to Long Island so I made a last minute reservation at this hotel. The staff was great and very accomadating making me feel right at home.
August 13, 2013
Rated 5.0 out of 5.0 by MaryH A great night's sleep....
Checked in after a long international flight. After being cheerfully greeted by the front desk grabbed some coffee and pastry at their little shop. Ate dinner at the hotel's cafe/lounge. The food was great and reasonably priced. But, here is the clincher; having slept in many hotel beds over my life I can say that this was the BEST night's sleep I have ever had at any one of them. The bed and pillows were super comfortable. The room was quiet, dark, and refreshingly cool. It is nice to wake up in the morning and feel well rested.
August 8, 2013
Rated 1.0 out of 5.0 by Ricky68 Room did not have electric power on outlets
Arrived on business for a 3 day stay. Checked in at 8:30PM.
The room assigned did not have electric power to coffee maker and desk lamp. How can you work without a desk lamp? Called the front desk and was informed that electrician is already off duty, and no more room was available for transfer. Instead, suggested she will send someone to bring extension cord. Extension cord arrives and it was the wrong one (2 prong instead of 3 prong). Lady staffer had to make it work. After connecting extension cord, which was running across the room, we found out there was also no power to TV. The lady staffer had to make it work, again.
Next day afternoon I was assigned to a better room.
On last day of stay, I was hoping to sleep in for an 11AM check out. Fire alarm went off at 7AM. Rushed downstairs to the lobby. Was told to go back to our rooms. False alarm. No explanation.
August 1, 2013
Rated 2.0 out of 5.0 by jazzz Restaurant/Bar
The restaurant and bar service and staff were awful... no customer service relation what so ever, especially a particular waitress. an hour or two hours before the restaurant closes, the waitress tells a group of us that we can't order from the regular menu and that we can only order from the bar menu?? and then the same issue with bar drinks, she calls "last call" 2 hours before closing... and not to mention the waitress verbally attacks an 8 year old child who was with the parent... really?? and the hotel takes no responsibility for that, because they claim that, that section of the hotel is rented to someone else.... i doubt that we will be coming back to stay at this hotel again, nor would we recommend the hotel to any of our friends and family. HORRIBLE!!!!
July 18, 2013
Rated 1.0 out of 5.0 by OfficialBruce under construction
I reserved for my wife as she was flying out next morning. Hotel seemed to still be under construction and funny smell to it. Female manager took care of her stay and was more than willing to do what she could to rectify the situation. I definitely appreciated the effort and her apology.
July 7, 2013
Rated 5.0 out of 5.0 by JustineEmma Thanks to Yvonne
I had a good experience here. But mostly, I had to switch rooms, and I left my engagement ring in the first room... or I lost it somewhere in the shuffle.
I was SO UPSET... like crying and refusing to leave....
And Yvonne, the manager, couldn't have been more understanding and compassionate. She went to great lengths to help me find it, never made me feel like it wasn't very important, and personally called me when it was found. The best customer experience ever at a hotel!!
June 28, 2013
Rated 5.0 out of 5.0 by Stainless My Stay @ Crowne Plaza Hotel, Elizabeth, NJ
Checking in and out were hassle free and staff were great.
June 21, 2013
Rated 5.0 out of 5.0 by DheerK Excellent stay
I read so many negative reviews so I was little apprehensive when booking this hotel but since it was near to the area where I had to go, I took a chance and booked it
I have nothing but praise. I had a wonderful stay. I don't know why people had so many negative reviews. May be the hotel has improved
I would definately recommend and would stay there when I am in that area again
June 21, 2013
Rated 2.0 out of 5.0 by Rockstar1980 It seems like they just don't care..
This hotel is close to the Newark Airport and they have a shuttle service...apart from there nothing much to talk about. The front desk who checked me in showed no level of interest that I arrived at their hotel to stay..it was like.. Heres your key..Next!
I was given a room reserved for the physically challenged....Overall it was a depressing stay!
June 17, 2013
Rated 1.0 out of 5.0 by TANGOBRAVO555 Bar/Resturaunt Manager - Non Customer Friendly
This applies to the Bar & Restaurant, not the Hotel. The Hotel is fine. “Nick” the Bar/Restaurant manager needs to work on his people skills. Hotel restaurant also has anti customer “policies” that really don’t make me want to come back to this establishment…..ever! I have been to this hotel/bar many times in the last 3 years on business and purchased food many times (over 30 days at this hotel this year). Today I felt like having some Chinese and ordered out. I looked for a place to have my meal and walked past the restaurant/bar. There were two persons at the bar and NOBODY at any of the tables. I sat down at a deserted table, watched the big screen and ate my dinner. I was told by Nick that I couldn’t sit there…..what? I’m a guest at the hotel, I’m not bothering anyone, and there is literally nobody around. So come on….what is the big deal? It’s not like I’m taking up a table that people are in line to have. Plus, I have purchased food here many times before. It’s a Hotel Restaurant inside the hotel, for Pete’s sake. He said it was policy. OK Nick, show me the “policy” on paper. I await your response with a date stamp that shows this “long time policy.” If it does exist, then it needs to be deleted/re-evaluated.
June 7, 2013
Rated 5.0 out of 5.0 by Andy66 great amenities!
Crowne Plaza Newark has a coffee shop, bar/restaurant and gift shop. Nice amenities if you're in town for a few days. Liked the furnishings, Keurig and good water pressure on top floor in AM. Heater/AC was a little loud kicking on often (but I'd say this for most hotels), affected sleep but otherwise quiet place and overall good experience.
May 27, 2013
Rated 4.0 out of 5.0 by PaolaTable what a nice hotel
I was scared to book in this hotel for the reviews, but finally I did, it was only 1 night after all, The staff was really nice and helpfull, specially Wilka, she made sure everything was OK with us.
Yes, is not the best location to walk outside, but is the same with the others hotels in the area,
Yes, is a little old, but still was comfortable and clean.
The airport shuttle is FREE= no charge ( someone wrote there was a charge), and it runs constantly to the airport.
May 23, 2013
Rated 4.0 out of 5.0 by TriumphMO Great Value
Went to this property because of company meetings.
The staff was very accomodating and really tried to make everyone feel comfortable.
Continuous airport shuttles were a big plus.
The building is undergoing some renovations and there were some unfinished items throughout the hallways, but they had signs posted apologizing for this. Their recognition that things weren't at 100% of perfect went a long way towards managing expectations and making my stay pleasant.
It's not the Ritz...but it was a great value for the NYC/NJ area.
May 16, 2013
Rated 1.0 out of 5.0 by richard55 Not a good place
Where to start, no refrigerator, no microwave, no exhaust fan in the bathroom, just very poor.
May 14, 2013
Rated 2.0 out of 5.0 by Sable7 Below standard
Noisy. Substandard for a Crowne property. Needs major renovation. Bad breakfast sevice and food. Staff stops elevators for own use. Many staff do not speak english.
May 11, 2013
Rated 5.0 out of 5.0 by Deech Remodeling
My only problem was the remodeling that was going on during my stay. It wasn't the noise it was the moving of furniture during the day down the hall while coming of going of the guest and using the elevators. I would have thought you would shut down a floor and not put guest on that floor while this was going on. That was my only concern. Otherwise everything else was great, staff was very helpful and curtious. I did finally figure out how to get to the hotel without having to go down a few lights and turn around by the last day.
April 21, 2013
Rated 4.0 out of 5.0 by BuilderAl Comfortable bed and fresh new look
The remodel on the rooms inside gave this place a fresh new look. Restaurant and lounge food was OK. Parking can be a challenge due to the restricted access on 1-9.
April 10, 2013
Rated 2.0 out of 5.0 by VegetableMan Run down and over priced
Convernience to the airport is the only thing this hotel is worthwhile for. And they charge for it! Believe me. Good bar with capable and friendly bartender. Dangerous neighborhood. You cantt walk anywhere. You will either get killed in traffic or mugged.
Front desk people dont seem happy. Very sullen and suspicious.
Old and overpriced property. I would think this hotel is not up to standards for a Crown Plaza. They are remodeling, but I dont see a major change in quality from cleaning up the appearance.
March 29, 2013
Rated 1.0 out of 5.0 by EJette Terrible Hotel
Don't waste your time or money. This hotel is not worth it unless someone else is paying OR its the only vacancies in town.
The staff is either rude or incompetent. The interior of the hotel is dismal.
March 28, 2013
Rated 4.0 out of 5.0 by Lasse Great room and well working internet
Comfortable bed and the important service by shuttle bus worked well most times.
March 27, 2013
Rated 4.0 out of 5.0 by GNertel Nice Room
Room was clean and fresh looking. Check in staff was friendly and helpful, my only suggestion would be to allow Platnium PC members to use the breakfast voucher at the coffee bar not just the full service restaurant and/or open the buffet earlier than 6
March 25, 2013
Rated 5.0 out of 5.0 by KAshp Service and qualify
They service that is always provided here make me come back when I am in the area. Friendly, service oriented from start to finish.
March 21, 2013
Rated 1.0 out of 5.0 by stolencar park at your own risk!
i stayed at this hotel for a night, parked and then left on vacation. everything was ok until i returned and found my car was gone - stolen. the hotel did not accept any responsibility nor did IHG (the hotel group) who kept promising to contact me within 24-48 hours and never once got back to me. it was park at your own risk although i wasn't really aware of the risk before i parked there. i still have the parking ticket that was required to exit the lot! i thought that parking in the front row right outside the lobby was the safest place - wrong! i think i would have been better off parking on the street.
March 4, 2013
Rated 3.0 out of 5.0 by Russ21216 Good Hotel - Good Value - Good Location
I have stayed at this hotel many times before. During this visit, I realized that my room had a view of a truck storage yard, instead of the Newark International Airport. The lady at the front desk informed me that I should reserve the Executive room, in order to get a better view. Additionally, I had no desk lamp, which made it difficult for me to do any writing. Even though the pillows were very small, I was too exhausted to lose sleep. Overall, I still love this hotel and will return.
March 2, 2013
Rated 5.0 out of 5.0 by Golfhorse Good value for airport stay.
We stayed here for a nite before our trip to Jamaica. The hotel has a great location right across from the airport. Its very clean and the staff was very friendly. We parked our car there for a week without any issues.
February 20, 2013
Rated 2.0 out of 5.0 by jdw701747 This property is not up tp Crown Plaza standard.
This property is dated and needs to be remodeled. Installing new carpet in the rooms, is not a remodel. This is the WORST Crown Plaza property that I have ever stayed at. Please remove me from your e-mail list ASAP.
February 14, 2013