Rated 4.0 out of 5 by 115
Rated 1.0 out of 5.0 by Annoyed27 Worst hotel ever
This was the worst experience I have EVER had at a Crowne Plaza. Please note that this is some franchise it is not the standard Crowne Plaza that I have stayed in in the past. I asked the front desk and they said "Oh it's not as comfortable as you are used to right?" He further told me to ask the owner because he did not know if it was owned by Crowne Plaza although it is advertised as having a sleep advantage bed it is not at all. The housekeeping staff did not understand or speak English, had to wait 3 hours to have my room cleaned even after asking the front desk to have it done. I will never stay there again and would not recommend it this hotel.
December 3, 2013
Rated 4.0 out of 5.0 by FrustratedinJersey Won't stay again
Rooms were small. I'm a platimum member and my upgrade was to a room just as small without fridge or microwave (or any room for it). Called prior to ask if there was a bus that went to NYC close. Was told that it was two blocks away and about a 5 minute walk. The bus stop is over half a mile away and you have to walk along residential area that is poorly lit. The bus ride from the hotel to NYC is an hour long stopping at least 20 times along the way. The hotel needs updated but overall was clean. Beds are HARD. Feels like sleeping on the floor. Do not recommend this property and won't stay here again.
November 27, 2013
Rated 5.0 out of 5.0 by Epstem Like coming back home
My wife and I stay at this hotel often. It is ideally located for day trips to NYC (at a fraction of the cost of NY hotels). The hotel is always clean and everything from the moment you walk in the door to the time you enter your room is evidence of a managerial staff that pays attention. The staff is always friendly and even remembers your name. Bravo to the Management and staff for running such an excellent hotel.
November 25, 2013
Rated 5.0 out of 5.0 by JimmyS63 Staff genuinely cared about me
I don't offer stay in Crowne Plaza's but after the treatment here this will be my location of choice in Englewood.
November 20, 2013
Rated 4.0 out of 5.0 by dvq1 ice machine
fix the ice machine on the 5th floor. I am disabled and it was a gross inconvenience to go to another floor for ice. Otherwise, experience was nice.
November 18, 2013
Rated 5.0 out of 5.0 by James1961 Great Business / Travel Location
Always friendly staff and comfortable accommodations. Consistent business travelers location of choice. Miguel / Bar is fantastic and is like family to the guests. Wonderful front desk staff and always willing to assist.
November 17, 2013
Rated 4.0 out of 5.0 by ot12 stay
loved the comfortable bed & pillows. Liked the added touches like the shower cap. Had peeling wall paper near my bed that was not very attractive. Staff was efficient but not very friendly
November 14, 2013
Rated 4.0 out of 5.0 by SuPT Room comfortable but a little loud
Everything was fine. Hotel seemed really empty but I guess for a weekend that is expected. The people next door to me were quite loud very early in the morning and I could hear their TV even though I don't think it was turned up that loudly. Also I had requested a 7:AM wake up call which I never received and consequently was a few minutes late for my course the next morning. Lastly I thought I would go for a swim before dinner and when I got to the pool there were kids swim classes going on. I waited for them to finish and returned to the pool about 20 minutes later only to find it busy with about seven or so 12 year oldish looking boys (who took up the whole pool) who I think were from the surrounding neighborhood because the moms were sitting poolside with their coats on. I waited about a half hour and they never got out so I gave up on swimming. Also just to note that I was impressed at how accessible everything was for people with disabilities. All in all pretty comfortable hotel.
November 13, 2013