Rated 4.0 out of 5 by 117
Rated 4.0 out of 5.0 by Lilly37 excellent value
Very clean and comfortable room with a better-than-average bathroom (very large, great shower, huge magnifying mirror).
Staff extremely accommodating - changed one of our pillows when requested; upgraded to king bed for same price. Restaurant had good food and nice variety. Only reason I didn't give 5 stars across the board was $4.50 for a glass of orange juice (one size fresh squeezed) and WiFi a little on the slow side.
December 13, 2013
Rated 5.0 out of 5.0 by Bonita1202 Celebrating by birthday
I often stay at this location when I visiting family and friends in NYC and find the hotel to be in a great location for travel to NYC and shopping. Also a variety of resturants. I have not reall complaints about the hotel ; however, the exprience at the Blue Grill was less than pleasurable but the hotel did address my concerns. Only to have the same hostess the next morning Sunday, December 8th to display the same negative attitude. Overall wonderful hotel and will continue to stay but will avoid the BlueGrille and eat the the 4West Diner across the street have never had an issue with them.
Morning is the best time of morning last thing you want is to be greated by an unfriendly staff memeber.
December 11, 2013
Rated 1.0 out of 5.0 by Annoyed27 Worst hotel ever
This was the worst experience I have EVER had at a Crowne Plaza. Please note that this is some franchise it is not the standard Crowne Plaza that I have stayed in in the past. I asked the front desk and they said "Oh it's not as comfortable as you are used to right?" He further told me to ask the owner because he did not know if it was owned by Crowne Plaza although it is advertised as having a sleep advantage bed it is not at all. The housekeeping staff did not understand or speak English, had to wait 3 hours to have my room cleaned even after asking the front desk to have it done. I will never stay there again and would not recommend it this hotel.
December 3, 2013
Rated 4.0 out of 5.0 by FrustratedinJersey Won't stay again
Rooms were small. I'm a platimum member and my upgrade was to a room just as small without fridge or microwave (or any room for it). Called prior to ask if there was a bus that went to NYC close. Was told that it was two blocks away and about a 5 minute walk. The bus stop is over half a mile away and you have to walk along residential area that is poorly lit. The bus ride from the hotel to NYC is an hour long stopping at least 20 times along the way. The hotel needs updated but overall was clean. Beds are HARD. Feels like sleeping on the floor. Do not recommend this property and won't stay here again.
November 27, 2013
Rated 5.0 out of 5.0 by Epstem Like coming back home
My wife and I stay at this hotel often. It is ideally located for day trips to NYC (at a fraction of the cost of NY hotels). The hotel is always clean and everything from the moment you walk in the door to the time you enter your room is evidence of a managerial staff that pays attention. The staff is always friendly and even remembers your name. Bravo to the Management and staff for running such an excellent hotel.
November 25, 2013
Rated 5.0 out of 5.0 by JimmyS63 Staff genuinely cared about me
I don't offer stay in Crowne Plaza's but after the treatment here this will be my location of choice in Englewood.
November 20, 2013
Rated 4.0 out of 5.0 by dvq1 ice machine
fix the ice machine on the 5th floor. I am disabled and it was a gross inconvenience to go to another floor for ice. Otherwise, experience was nice.
November 18, 2013
Rated 5.0 out of 5.0 by James1961 Great Business / Travel Location
Always friendly staff and comfortable accommodations. Consistent business travelers location of choice. Miguel / Bar is fantastic and is like family to the guests. Wonderful front desk staff and always willing to assist.
November 17, 2013