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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.3

based on 503 reviews
88%
Recommend This Property

Ratings Breakdown

503reviews

  • 5 Stars
    285
  • 4 Stars
    124
  • 3 Stars
    54
  • 2 Stars
    21
  • 1 Stars
    19

convenient location

By

2016 七月 28

club

the hotel is conveniently located with close proximity to restaurants and shops. Staff is very friendly and attentive to your needs.

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5 days

By

2016 七月 27

club

Great location close to New York. Room and service were excellent. Transportation to NY easy.

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Crowne Plaza Englewood NJ- Best Place When in NY Area

By

2016 七月 27

An extremely good hotel to stay in when in the NYC area; rooms are spacious, clean and quiet. Only 5 minutes from the GW Bridge, easy to get to and an excellent value. Breakfast buffet is a great value and always a great selection. The staff are always friendly and really do smile at you.

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Ok stay

By

2016 七月 08

We were excited about staying at the Crowne Plaza during Juneteenth and were highly disappointed. First, we booked rooms well in advance and with the amount of money my group dished out- not even a complimentary breakfast for one day was included. Secondly, the pool was filthy! The water was murky and I did not see it look clear at any point during the entire 3-day visit. The bottom of the pool looked molded- it was black. This was my first trip to NJ and I doubt if I will stay at this location for subsequent visits. I also wasn't recognized as a rewards club member. I only saw the restaurant open during breakfast on the day I checked out and the person in the restaurant area was rude when we all tried to go have dinner. We were told, "we're closed." Needless to say, we jumped in the van and found food elsewhere.

Posted byCustomerCare
2016 七月 19
Dear 70Thomas, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept my sincere apologies if your stay was negatively affected by our pool and restaurant service. We appreciate you bringing this matter into our attention as this is our best resource for improving guest satisfaction. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future. Thank you again for your review and we hope to have an opportunity of welcoming you back again soon. We value you as our IHG Rewards Club member. Sincerely, Krysllin G. Case Manager IHGService
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GREAT ACCOMODATIONS

By

2016 七月 07

club

Crowne Plaza was a wonderful hotel. The staff was friendly and helpful. They were professionals at their jobs and I would recommend this hotel to anyone traveling to the Englewood New Jersey area! the rooms were clean and well maintained also.

Posted byHotelStaff
2016 七月 26
Dear ceo67, Thank you very much for the recommendation! We're excited that you had a great stay and that the staff was very helpful. We look forward to your next visit. Warm regards, Judy Ortega-Dasher Director of Front Office
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Great staff and good resting place

By

2016 七月 07

club

Our family was nicely accommodated. We received all attention needed from staff on every detail. Staff was kind and ready to help us. Our room looked clean and ready for us. We've booked two rooms and we're satisfied with the service. Keep up the politeness. It is pretty important because it shows you really care for the customer.

Posted byHotelStaff
2016 七月 10
Thank you Gisgood! We appreciate your taking time to share with us your recent stay I am very much pleased to learn that we made your stay a great one hope that you will visit us soon . Warm regards, Judy Ortega-Dasher Director of Front Office
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Always a Great Stay

By

2016 七月 04

Clean hotel. Nice staff! Great Location!! We love this hotel.

Posted byHotelStaff
2016 七月 10
Thank you BuffaloMom12, for your review and for being an IHG Rewards Member! We are happy to hear that you have continuously been pleased with the service we provide and that you love our hotel! Hope to see you again soon! Warm regards, Judy Ortega-Dasher Director of Front Office
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Comfortable room. attentive service

By

2016 七月 03

club

Service as we've come to expect from Crown Plaza Hotels

Posted byHotelStaff
2016 七月 10
Dear Kordak, Thank you for your comments, we hope you visit us soon again! Warm regards, Judy Ortega-Dasher Director Of Front Office
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Excellent overall experience, but some suggestions

By

2016 六月 28

club

I had a good stay at Crowne Plaza Englewood in July 2016. I stayed for a week. I arrived at the hotel at the wee hours and was greeted by a friendly front desk personnel with a smile. Check-in was a breeze and I was delighted to be offered complimentary breakfast and wi-fi. I was oriented properly of the amenities as well. The room had a king sized bed and was clean and quiet. Everything worked fine - TV, ref, chargers, lamps, outlets, hair dryer, hot and cold water from faucet and shower. The room was kept tidy everyday. Checking out was also very easy.

However, I would also like to suggest an inclusion of safety boxes, a bellboy available at night to help with our luggage, airport transfers (free or with fee), complimentary bottles of water in the room, personalized welcome notes in the rooms, etc. These are what other hotels offer and it would be nice if you had them too.

Posted byHotelStaff
2016 七月 10
Thank you for your review and for being an IHG Rewards Club Member! We are happy to hear that your stay was excellent. We appreciate your great suggestions we are always looking for new ways to make our guests stay more comfortable and convenient. We hope to see you again soon! Warm regards, Judy Ortega-Dasher Director of Front Office
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Very Comfortable

By

2016 六月 24

Pleasant staff. Clean, comfortable, spacious rooms. Would love it though if bills/receipts could be sent automatically via email on the day of checkout instead of hard copy.

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Stay at Crowne Plaza Englewood

By

2016 六月 22

platinumelite

The staff greeted me warmly when I arrived, helped me check in smoothly and get to my room with no issues.

I had a nice stay of 3 days, and checked out without incident.

Thanks for helping me feel welcomed.
John K.

Posted byHotelStaff
2016 七月 10
Dear John K, Thank you for the wonderful review, were happy you had a great stay. Hopefully you will visit us soon again! Warm regards, Judy Ortega-Dasher Director of Front Office
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Excellent Stay

By

2016 六月 19

Great staff! Very Clean room beautiful hotel close to all shopping and restaurants.

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