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Rated 3.8 out of 5 by 35 reviewers.
Rated 4.0 out of 5.0 by Went for a wedding and glad we did. From check-in to room quality could not have asked for more. Room very well taken care with quality appointments and most comfortable bed and pillows. I would call this Crowne Plaza Hotel an upscale alternative to the more common hotel chains. I would not hesitate to stay here again. We even took advantage of the breakfast buffet before heading out the next morning. An excellent selection of food and all served hot and quite delicious. Thank you for a very nice stay! Hope and Bill May 13, 2013
Rated 4.0 out of 5.0 by Quite Place I stayed for 9 days at this facility, in fact it is a nice comfortable place & quite area.... Staff are too friendly .... at front office as well as restaurant & house keeping ..... Rooms r clean & comfortable .... Shuttle service is available to Willow brook mall .... but it is better to have ur own transportation .... am recommending this hotel ... May 11, 2013
Rated 5.0 out of 5.0 by Awsome Hotel Your hotel was incredible. I will definatly stay there again if traveling to that area. The rooms, service and staff were fabulous. You give the Holiday Inn/Crowne Plaza company a great name with this particular hotel. Great job Holiday Inn/Crowne Plaza company!! May 9, 2013
Rated 5.0 out of 5.0 by Consistently very good I have stayed at the CP Fairfeild on a number of occasions for Business Travel and would highly recommend this hotel. Very clean, quiet, and comfortable rooms. The staff has always been very friendly and helpful. The restaurant is way above what I have found at most hotels. Since I often work late and don't have time to search for food options, this is a big plus. May 5, 2013
Rated 5.0 out of 5.0 by Great Staff I chose this hotel, as I do most over night stays, as it relates to my next morning appointments. That said, I was welcomed with smiles and asked if they could help suggesting dinner plans or other activities. Very helpful and friendly staff - Thanks! April 30, 2013
Rated 5.0 out of 5.0 by A great hotel for your money! Compared to other hotels in the area where I have stayed, The Crown Plaza provides an updated property at the same rate as a mid-end property from other chains. Very friendly staff and as a Platinum member a delicious FREE breakfast. When in the area I will always stay at the Fairfield Crown Plaza! April 21, 2013
Rated 2.0 out of 5.0 by Decent Facility -- Awful Service! Clearly the place has been renovated. The room was clean and the communal areas new and nice. Sadly, the service isn't on par with the facility. The lobby area, where my family gathered on Sunday (a lot of us were in town for a wedding), was freezing due to ceiling fans being on. The front desk refused to turn them off. We decided to sit in the dining area because we were freezing in the lobby, but were turned away because they said it was being cleaned... though no one appeared to be cleaning. They don't serve lunch Sat or Sun in the dining room but you can get lunch delivered to your room, which makes no sense. The people who carry your bags to the room also appear to be the people who clean the lobby and serve your food (woefully understaffed). We wanted a taxi but all the front desk would do is call a car service -- which cost an arm and a leg ($50 for two mile drive). We had a great time in Fairfield with our family and friends, and the Crowne Plaza facility was fine. But I wouldn't return and can't recommend this place due to the lousy service. One knock on the facility itself -- the air conditioner in the bedroom was ridiculously loud! April 19, 2013
Rated 5.0 out of 5.0 by loved it went there locally just to get away from our element for our Anniversary weekend. When we told them, they bought us up dessert cookies and the house keeper left us a note that says sweet dreams enjoy your stay. it is a really awesome hotel. April 11, 2013
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