Rated 4.0 out of 5 by 99
Rated 5.0 out of 5.0 by M2BostonStrong Great Staff
I chose this hotel, as I do most over night stays, as it relates to my next morning appointments. That said, I was welcomed with smiles and asked if they could help suggesting dinner plans or other activities.
Very helpful and friendly staff - Thanks!
April 30, 2013
Rated 5.0 out of 5.0 by Chuckinpa A great hotel for your money!
Compared to other hotels in the area where I have stayed, The Crown Plaza provides an updated property at the same rate as a mid-end property from other chains. Very friendly staff and as a Platinum member a delicious FREE breakfast. When in the area I will always stay at the Fairfield Crown Plaza!
April 21, 2013
Rated 2.0 out of 5.0 by Weddingvisitor Decent Facility -- Awful Service!
Clearly the place has been renovated. The room was clean and the communal areas new and nice. Sadly, the service isn't on par with the facility.
The lobby area, where my family gathered on Sunday (a lot of us were in town for a wedding), was freezing due to ceiling fans being on. The front desk refused to turn them off.
We decided to sit in the dining area because we were freezing in the lobby, but were turned away because they said it was being cleaned... though no one appeared to be cleaning.
They don't serve lunch Sat or Sun in the dining room but you can get lunch delivered to your room, which makes no sense.
The people who carry your bags to the room also appear to be the people who clean the lobby and serve your food (woefully understaffed).
We wanted a taxi but all the front desk would do is call a car service -- which cost an arm and a leg ($50 for two mile drive).
We had a great time in Fairfield with our family and friends, and the Crowne Plaza facility was fine. But I wouldn't return and can't recommend this place due to the lousy service.
One knock on the facility itself -- the air conditioner in the bedroom was ridiculously loud!
April 19, 2013
Rated 5.0 out of 5.0 by Jimkazoo loved it
went there locally just to get away from our element for our Anniversary weekend. When we told them, they bought us up dessert cookies and the house keeper left us a note that says sweet dreams enjoy your stay.
it is a really awesome hotel.
April 11, 2013
Rated 3.0 out of 5.0 by Rockwell1975 Rude woman at front desk.
The front desk staff was VERY rude.
Actually, it was one woman at the front desk.
If she isn't happy at her job, she should find another.
Other than that, it was fine.
Since you can not smoke in this hotel, a bench or 2 outside would be nice too.
March 31, 2013
Rated 4.0 out of 5.0 by rrnn Front desk excellent, room clean and comfortable
overall excellent accomadations. front desk very friendly and helpful. Room clean, but walls nmust be thin--can hear other room noise.
Staff in dinning room don't seem veryn happy to be there. Tried to get coffee to go on sunday, they were not very happy to accomadate. You might want to provide mobile coffee cart like you do during week.
March 30, 2013
Rated 4.0 out of 5.0 by dave200 great job exect for restaurant staff
The hotel was great ,the rooms excellent,the cleaning staff was top notch. The only problem I percieved was that the restauant was under-staffed. I ate breakfast twice there and both timesI had to get my own coffee and wait an exceedingly long time for someone to come with the check. I had dinner there twice and both times the waiter was terrible. My party had to wait a long time before we where given menus and then when our drinks where finished we had to ask mutiple times for re-fills.At one point one of my dinner companions had to call the waiter and tell him what he should be doing(he seemed to be a very young teenager without a lot of experience)The food was good but the service was bad.
March 29, 2013
Rated 1.0 out of 5.0 by Surprised Will not recommend
The first night I checked in, was in the room and about 10:00 PM the door opens and another guest walks in. They had given the same room to both of us. About 10 minutes go by and the phone rings. I am thinking they are calling to apologize but instead the woman on the phone asks me what my name is, at this point am totally confused and worried that #1 they don't have a clue who is in the hotel and where, and secondly if I should leave my belongings the next day given they assign rooms to two different parties at the same time. After explaining this to the guest services person the next day they acted like it wasn't a big deal. I guess it must happen a lot.
March 26, 2013
Rated 5.0 out of 5.0 by Jwow43 Slept great! Very comfortable
loved the service and was well greeted by the staff.... I enjoy being a platinum member when staying at this crown plaza. I was treated and taken care of well beyond my expectations..
March 22, 2013
Rated 3.0 out of 5.0 by Zuhair Staff Quality
I experiance very bad treatment from front desk staff and manager disrespecting my membership when I request late check out with complete disrespect from all female staff including duty manager (female) who disrespect my membership level.
March 20, 2013
Rated 5.0 out of 5.0 by Chuckfrompa Great Hotel
I am on the road 100-120 night per year and this property provided one of the best experiences I have had in a long time. The bed was extremely comfortable, the pillows soft, and a clip is attached to the curtains to help keep the light out. The staff is warm and friendly. If the rates are within budget I will always stay at this property when travel takes me to the Northern NJ.
March 10, 2013
Rated 5.0 out of 5.0 by RobbL Large, comfortable room
The room met all my expectations. I was upgraded to a suite which had ample work space and bedroom space.
February 27, 2013
Rated 4.0 out of 5.0 Great location and room, just ensure noise level in room
Hotel is popular with conventions and conferences. Make sure your room isn't near these areas or you could find yourself lacking sleep. The ice maker was noisy as well as the A/C & Heater unit in the room, had to shut it off at night upon going to sleep.
Pool was just redone, really nice and it's heated. Gym has a great selection of equipment including free weights. Sauna isn't open, disregard what the website states.
Food was good at restaurant but can be expensive depending on what you order. Breakfast is most definitely over-priced ($16) for what it is.
Overall the hotel does a great job of being comfortable and welcoming, just be aware of where your room is located.
January 29, 2013
Rated 5.0 out of 5.0 by Isabela62 A great stay!
Clean, great staff and service. Good food, friendly bar! I will be back!
January 22, 2013
Rated 5.0 out of 5.0 by tmiz Great service
Friendly, knowledgeable staff. Pool was in great shape. Recognized my Priority Club level. A great place to stay while attending a wedding reception nearby.
January 3, 2013
Rated 1.0 out of 5.0 by rlr1080 Should not be considered a Crowne Plaza
This hotel needs major updating. I have stayed at much nicer Holiday Inn Express even, or regular Holiday Inn, and this is supposed to be an upper tier hotel compared to them, not so much so. They charged me $2 for a travel size toothpaste, imagine that, never been charged for those toiletry items in 12 years of travel. I am platinum priority club member, so I travel a lot, but you don't get any recognition by the hotel at check in as being anything different from the average joe walking in off the street for a room. I ate the breakfast, and it was not too good also, that was a mistake that gave me upset stomach for the rest of the day. I would not stay here again.
December 13, 2012
Rated 4.0 out of 5.0 by Daikansou the room has been upgraded to presidental sweet however!
However, the room at 2nd floor and no out side view which is roof of first floor what I could see.
However, the room is clean and warm which are good.
December 11, 2012
Rated 3.0 out of 5.0 by jastextile The lobby is nice now it is time to FIx the rooms!
My overall stay at the hotel in a Suite was not so great.
The front desk staff was so unattentive,as if they were robots
The lighting in the room was horrible we actually had to remove the lampshade to see getting dressed. Lighting needs to be reworked for the room set-up.
The beds need new mattresses, as they are soft and lumpy.
then to add insult, there was a $25.00 accomodation charge added to my bill for no reason. I had to go to the front desk and wait on line to ask why this was on my bill, only to not receive an explanation, but instead say " sorry this is a mistake."
This is really not the way to be treated especially as I am a Gold Priority member.
November 15, 2012
Rated 2.0 out of 5.0 by badexperience not worth the money at half th price
told the 50 dollar surcharge for room service would be taken off my credit card at check out, wasn't taken off for 7 days. Black specks in the ice, Bed linens were used, front desk no help. Will stay in the next town in the future. Advertized as "top of the line, Vegas style". Been to Vegas, this was no Vegas hotel, their ads are delusional. Best of all, read the terms and conditions, if you complain about them your post will never be published.
November 15, 2012
Rated 5.0 out of 5.0 by LP743 Amazing hospitality
This was our first stay at a Crown Point and our first stay-over in New Jersey. Having arrived just days after the devastating superstorm hit the east coast, I was so impressed with the hospitality and friendliness of the hotel staff, other guests and the residents of New Jersey. The room was very comfortable and attractively furnished. The business centre is well equipped and using the facilities was easy and quick. Safety deposit boxes were available at the front desk and was easy enough to use. The facilities were clean and welcoming, and it was convienently located next to a Target and gas station. There are some good restaurants across the street, the mall is a 2 minute drive away and iHop less than 5 minutes away. The MetLife Stadium was less than 15 minutes away and if we needed to go into Manhattan it was convenient to access routes into the city. It was a bit challenging navigating the roads as it is located on the eastbound side of the highway and there is no direct access to westbound lanes. But we did not mind. There is ample parking and we felt secure at the hotel. Thank you for a great stay!
November 10, 2012
Rated 2.0 out of 5.0 by jackdealan627 Poor hotel service. Not worth the value.
While the hotel lobby and restaurant are in good shape, most facilities throughout the hotel are in sub-par condition. Having been put in a non-suite room (even though I am a Priority Plus member) and seeing other rooms - the rooms across the board are not clean. My bathroom was dirty, the sheets were not properly fit on the bed, the floors were dirty with garbage. Even the toilets were not flushed!
That said, the worst part of the experience was the customer service. Not getting the reservation right. Arguing with most customers and being on the defensive and refusing to adhere to basic politeness in customer service were rampant during my stay. Seldom did a person - be it the housekeeping, desk staff, or restaurant staff not cop an attitude.
As someone who stays at hotels for over 150 days per year, I can honestly say that in the past 2 years - this was the worst experience I have ever had. Do not stay here unless it is absolutely the last option for you.
November 8, 2012
Rated 5.0 out of 5.0 by RICEBALL PERFECT
STAYED ONE NIGHT FOR A NEARBY WEDDING. THERE IS NOTHING NEGATIVE THAT I CAN SAY ABOUT THIS HOTEL. THE ROOM, THE TOWELS, THE FRONT DESK, THE CLEANLINESS, THE LOBBY, THE BREAKFAST ARE ALL PERFECT. GOOD JOB GUYS!!!
November 1, 2012
Rated 2.0 out of 5.0 by Bob176 Check in
Did not receive an upgrade. Not acknoledged as Platinum Priority Member.
I been comming to this hotel from 2009 and never get the same level of service. The last few visits are worse than in prior times.
No USA Today - It is hit or miss every day.
Room upgrades are not ready in advance for a Platinum level.
October 8, 2012
Rated 4.0 out of 5.0 by Kr10 Nice hotel
This hotel had everything I needed for an easy stay. My only comment would be on the housekeeping. My room was neat and tidy every time, but my towels were always gone. There was a sign in the bathroom, encouraging guests to reuse towels, but I couldn't since they were taken each day frm my room. Defeats the purpose of the sign! Everything else was great.
September 12, 2012
Rated 2.0 out of 5.0 by Lurleen22 Really had no other choice
Stayed here for a family function. Hotel was very clean, staff was very good, but the mattress on the bed was very old and lumpy. The bathtub has seen better days--rust, could only use the shower, not bath, to bathe my daughter, and the finish was coming off of the tube. Also, the suite I booked was really not a suite, but one big room with a pull out couch.
August 25, 2012
Rated 4.0 out of 5.0 by Christina Enjoyable stay for 3 nights
After we viewed the all good reviews for this hotel ,we stay this hotel for 3 nights (August 7th to 9th 2012) very happy with service , very clean and nice room. Our room rate including breakfast, is very good breakfast with egg station with chief cook any egg style you want. The restaurant (Chive) inside the hotel , we have dinner there at very first night when we were arrived. the food is very good. Definetely go back to this hotel, when we travel back in this area.
August 19, 2012
Rated 1.0 out of 5.0 by Rudy12 Room #235
The air conditioning system is very noisy. It will wake you up every time it kicks on. The sink drains poorly. Two chairs and a table are right outside this room and is a gathering area with little noise insulation.
The bed and pillows are very comfortable and a large selections of TV channels to watch are available.
August 19, 2012
Rated 4.0 out of 5.0 by alan72 Convenient, but misses airport pick-up
Everything was fine, except the absence of airport pick-up sevice. i got screwed up by a taxi driver and did no enjoy that part of the stay.
July 23, 2012
Rated 5.0 out of 5.0 by Potenza Comfortable room and nice restaurant with good quality food.
The hotel meet my expectation. Lovely foyer to wait for others. The restaurant has a varied menu offering some delicious choices. I was disappointed in their lack of bathroom amenity for a handicapped person. They don't accommodate with a toilet seat riser. I had to bring from home. Luckily, I called before leaving home. It can be a challenge to get to the hotel the first time.
I would stay there again.
July 21, 2012
Rated 4.0 out of 5.0 by Dennis2900 Quiet room as requested
We requested a room that was away from the ballrooms and was given a very quiet room. The only problem was the A/C. It was very loud. If the A/C was quieter I would have given this a 5 star rating. But I would recommend this property to my friends.
July 14, 2012