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Rated 3.8 out of 5 by 126 reviewers.
Rated 4.0 out of 5.0 by Almost everything we expected... ...with the exception of being able to use the pool/spa area. Though the reservation had been made at least 2 weeks prior to our visit, no mention was made of the fact the pool/spa area would be closed for renovations during our sta. Unfortunately, that was a major feature in our choice of Crowne Plaza this trip over other hotels in the area. If we had known we could have booked elsewhere for this stay. However, the room was clean and comfortable, on the quiet side, and we had a great night's sleep! Can't wait to see the new, updated spa area. February 6, 2013
Rated 5.0 out of 5.0 by having an event...have it here I've been involved with running a mini-conference for years at this hotel..best staff ever...wonderful meeting rooms, sleeping rooms.....can't say enough positive things about this place...everyone attends to your needs....and the food is great as well February 4, 2013
Rated 2.0 out of 5.0 by Nice hotel, unbearable internet connection The hotel overall was quite nice. I would recommend it for anyone who doesn't need a strong internet connection for work. I have stayed here twice hoping that connection speeds would improve. I won't be coming back. They are so slow it makes opening up simple email painful. January 30, 2013
Rated 4.0 out of 5.0 by Acceptable Needed a night for business, nothing out of the ordinary. Good restaurant. January 28, 2013
Rated 4.0 out of 5.0 by Pleasant stay but............... Have stayed at this particular Crowne Plaza now 3 times when I'm in the area for business. The place is clean, the staff helpful, and bar is friendly. My only negative is the television serivce. It flat out stinks........analog, horrible channel selection, and terrible picture quality. Thankfully I brought my laptop and watched HBOGO!! For a hotel of this quality they truly need to upgrade tv service. January 22, 2013
Rated 5.0 out of 5.0 by Great Hotel I love this Hotel because of its friendly and warm service, clean comfortable room and great bar. The price was not bad at all! January 20, 2013
Rated 1.0 out of 5.0 by Do not stay here The TV reception was terrible. Th room had a mini-fridge which was nice but unfortunately it did not work very well. I chose this hotel because it had an indoor pool and my daughter likes to go swimming when we are traveling but the chlorine was so strong we couldn't stay in the pool area very long. The service in the restaurant during breakfast was bad as well. January 19, 2013
Rated 5.0 out of 5.0 by Very nice hotel We would definitely stay here again. The facilities were very nice, the staff accommodating and the breakfast was great! The hotel is kept up very nicely. I have been staying here for several years when I come to the city although it had been under another name. January 18, 2013
Rated 4.0 out of 5.0 by Business Travel A clean hotel, with a wonderful staff. I stay here often and upgrades can be hit or miss. Sometimes they move me to executives level and sometimes not. I'd say its 50% odds of an upgrade. Onsite restaurant is good. Easy access to highways and in a great central location. January 13, 2013
Rated 5.0 out of 5.0 by Staff Kudos to the entire staff; excellent in attitude and service, thank you! January 10, 2013
Rated 2.0 out of 5.0 by Loud, Run Down, and No Restaurant for Dinner I stayed at this hotel for two nights. The hotel backs up to a trunpike. While it's not unusual for a hotel to be located so close to a major highway, this is what makes it so convenient, the noise that passes through the walls/windows is unacceptable. The sound of the traffic kept me up all night. The next morning I was moved to a room on the side opposite the turnpike. I had to wait an hour to get a roomkey because the keycard system was down. This room was much quieter. IF YOU ARE GOING TO STAY AT THIS HOTEL, BE SURE TO ASK FOR A ROOM ON THE SIDE OPPOSITE THE TURNPIKE. This hotel has a lounge and restaurant. Access to these is through an entryway marked "Restaurant Row". The restaurant is open for breakfast, but not for dinner. Dinner is only available at the lounge - as you can guess, it's all "bar food" - sandwiches and fries. The hotel is showing signs of aging and the maintenance work isn't very good - in-room refridgerators are VERY loud (turn it off if you stay here), carpet is tattered where it meets tiling, signs of water damage, very sloppy plaster patching, furniture banged up, paint splatter evrywhere, paint marks on everything from being bumped into while painting... There is a nice desk to work at in the room and a power strip mounted on the side of the desk. The TV does not rotate and is not visible from the desk. This hotel is far from typical of the Intercontinental Hotels Group hotels that I stay at. Most have been updated, are well maintained, and are relatively quiet even when next to a major highway. This hotel is falls well below average. January 10, 2013
Rated 1.0 out of 5.0 by Worst hotel ever The heating system is very loud and turns on constantly. There is no way to sleep. There are lousy people outside even after midnight. Service is unfriendly. There is no safe to store your valuables. The coffee maker doesn't work. January 4, 2013
Rated 2.0 out of 5.0 by no thank you I am a member of several hotel chain reward programs, gold or platinum status with all of them. I feel that I know what to expect and what is poor or excellent service. This place is disappointing. Go past the lobby and see everything is chipped or fractured in some way. Main restaurant was closed, something they could have notified us of ahead of time. It was one of the reasons we chose this hotel. I walked into my room, saw the thermostat at 60 degrees the day after Christmas. It was cold and snow was expected. The maintenance man had to be called because both the wall unit and the function panel on the main unit didn't work. Had to be done underside of the unit in order to work. Heat kicks on. Only my wife and I woke up in the middle of the night freezing again because the unit turned itself back off. The complimentary robes were not used. They are thin and feel like they were washed in a mixture of bleach and starch, then air dried as far away from a heat source as one could manage. There are softer forms of sandpaper. You just knew if you used one some sort of skin irritation would happen. The highway is right outside the hotel. Very loud at night unless you are willing to sleep with the t.v. on. Before we headed out that night, we noticed that the rain was casing a leak in the hall ceiling about 2 feet in length. We told the guy working the front desk. They did nothing. I didn't expect it to be fixed, but they could have put up one of those warning signs, but then again, that would not have been discrete so maybe that is why nothing was done. I personally saw 2 others walking with their luggage get nailed by the water drops because they weren't expecting that. By morning, we saw on our way out that there was not only water soaking the carpet there, but bits of plaster as well. The next morning, we woke up and saw we had major water seepage in the ceiling in several areas of our room too. We high tailed it out of there. This was intended to be a night away from home and the in-laws for myself and my wife. Thank God I had better gifts under the tree for her. The next morning we discover that there is no breakfast buffet anymore. It all just seemed like the place needed to get itself together. I spent 2 times as much dining across the street for dinner than I did on the room and thought it was well worth it. I left the hotel feeling as if I overpaid. Really did not feel as if they were trying at all. January 3, 2013
Rated 4.0 out of 5.0 by overall good condition and stay Overall this hotel is of a good quality for price, room condition was good, monitoring heat/ac was not easy to do...temp would not change to what I wanted. January 2, 2013
Rated 5.0 out of 5.0 by Great Place To Stay This is a great hotel in the NE Philly, South Jersey even New York City markets. A short drive to Center City or South Jersey. A short drive to the Trenton train station for a cheap quick alternative to driving to the New York City sights. The restaurant and bar have quality food/drinks as well as friendly bar tenders and wait staff. The front desk people are all excellent and the rooms are clean and nicely decorated. The even have a nice heated pool and a hot tub just off the exercise room. December 4, 2012
Rated 1.0 out of 5.0 by Quiet floor not quiet Two big issues. We asked for and received a room on the quiet floor. However, at 5:15 AM the next morning we found out that most of the floor had been given to utility workers after Hurricane Sandy. They all slammed their doors on the way out. Apparently, the hotel management would rather cram people into every room they can to make a buck - at the expense of people wanting privacy. The other issue is the hotel's location. It is surrounded by the Penn Turnpike. So once the utility workers woke us up, the trucks zooming by on the turnpike kept us up. Would not recommend this hotel under any circumstance. November 18, 2012
Rated 4.0 out of 5.0 by Good place to stay We found the room very adequate. Bed was comfortable and the bathroom met the need with plenty of towels and other needs met. It was a little difficult to control the room temperature. We did not ask the desk for help but we managed ok with this point. Nice to have computer access. Parking was very convenient with no lack of space. November 15, 2012
Rated 5.0 out of 5.0 by Great Service and Excellent Restaurant I couldn't have asked for better customer service. The room was very clean and comfortable. Check-in was very quick. Restaurant was excellent and the food was outstanding. Five stars all around. November 15, 2012
Rated 3.0 out of 5.0 by Small bath Bath was very small tub felt like the bottom was not supported and someone tried to fix very poor repair large bump hurt when you step on it rest of room just average seem to do nothing extra for club members will only stay here again if no other holiday inn's avaiable November 15, 2012
Rated 4.0 out of 5.0 by noisy heat unit Certainly served our needs. Biggest negative was the noisy heater. November 8, 2012
Rated 4.0 out of 5.0 by Wedding guest Our 2 night stay was very pleasant. Hotel was neat, clean, and had nice amenities. I used the pool which was very warm as was the hot tub. Location was good for the wedding and other activities. Nice place. November 4, 2012
Rated 2.0 out of 5.0 by Not satisfied The staff had poor attitudes and were not service oriented. October 25, 2012
Rated 5.0 out of 5.0 by Restaurant Service We had very poor service in either of the restaurants. They were short handed and for the most part did not know how to handle the problem of serving multiple groups when they were all expected. October 24, 2012
Rated 5.0 out of 5.0 by Great Atmosphere! Accomodating staff! Our goal: One day to catch up with several friends we had not seen in almost 20 years! We literally spent 12 hours sitting in the "pub", as our friends filtered in. Your staff served us all day, as friends came and went, always with smiles and friendly chat. We truely appreciated their kind service! They are your best asset! October 23, 2012
Rated 4.0 out of 5.0 by Good value Very satisfied for the overall value of his visit,,, October 18, 2012
Rated 4.0 out of 5.0 by Very Good Experience My wife and I spent a night at Crowne-Plaza. She has spinal stenosis and requires a walk in shower. The bathroom provided by the hotel was just right. Her only problem was that the beds are very high and hard to get in for someone like her. Should rooms with mobil accessible roll in showers also have lower accessible beds? October 13, 2012
Rated 5.0 out of 5.0 by great service great stay. The kids loved the pool and the food is great October 13, 2012
Rated 5.0 out of 5.0 by Service and comfort The beds were very comfortable and the room was very clean. The room provided a microwave and a refrigerator, which was very convenient October 12, 2012
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