Rated 3.8 out of 5 by 110
Rated 4.0 out of 5.0 by sleeplessinKittanning Satisfied business traveler
I travel all over Pennsylvania for business and there were a few things that stood out at the Crowne Plaza as positive items. One, all the staff people at the hotel were amazingly friendly, competent and helpful. And there were plenty of people, at check-in, at the restaurant and then again at check-out.
The room was very nice -- the furniture was in good repair, the bed was very comfortable, the climate control system was better-than-average and effectively cooled the room (even though it was December, I'm usually hot and had to turn the air on to cool the room to a comfortable tempertaure).
The internet service was good, too.
The areas I found lacking: my room had those unsightly dust lines all around the edges of the room and between the nightstand and the bed. These are the difficult-to-reach nooks and crannies where the vacuum won't easily reach and where nasty things like toe nail clippings, cheetos and other debris collect because someone isn't using -- or doesn't have -- a crevice tool.
Overall, the service was terrific and the room, on whole, was quite comfortable. The shower was good with good pressure and good, hot water.
I'd certainly stay again but I do wish the parking lot was larger and that someone would police the turnaround at the lobby to ensure that cars aren't blocking the entrance and handicap ramp and aren't sitting for longer than the posted 15 minutes.
December 6, 2013
Rated 5.0 out of 5.0 by Dee26 Very clean rooms and excellent staff.
We were very pleased with our stay. The rooms were clean. The staff members were very helpful and courtesy. Michelle was EXCEPTIONALLY helpful to our needs and a very nice person. She always makes sure we have everything we need to please us during our stay. The breakfast coupons were great. The pool and fitness area were wonderful as well. Great place to stay. We stay there every time we are in the area, and plan to do so again in the summer.
December 5, 2013
Rated 2.0 out of 5.0 Need More security at night
allowing partying and routy kids all night means I will never stay there. allowing people to smoke in hallways at night.. never stay there... I do not recommend this hotel to anyone.
December 3, 2013